Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisca Chavez

Humble

Summary

Dynamic Front Desk Receptionist with proven expertise in customer service and problem-solving skills honed at Optic Vision. Excelled in enhancing guest experiences and streamlining appointment processes, achieving a significant reduction in no-show rates. Fluent in English and Spanish, adept at fostering positive visitor relations and maintaining meticulous office organization.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Optic Vision
01.2019 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Receptionist

Precise Eyecare
06.2017 - 01.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Front Desk Receptionist

Heights Dental
04.2015 - 06.2017
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Organized and maintained files and records to ensure up-to-date documentation.

Education

High School Diploma -

Heights High School
Houston, TX
05-2009

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Office organization
  • Work prioritization
  • Issue handling
  • Guest relations
  • Appointment confirmation
  • Fluent in English and Spanish
  • Visitor and customer relations

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Desk Receptionist

Optic Vision
01.2019 - Current

Front Desk Receptionist

Precise Eyecare
06.2017 - 01.2019

Front Desk Receptionist

Heights Dental
04.2015 - 06.2017

High School Diploma -

Heights High School

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Francisca Chavez