Francisca Crispell
New York,NY
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Great Jones Distillery
Manhattan, NY
12.2023 - 06.2024
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Greeted guests upon arrival and provided them with menus.
- Processed payments from customers using a POS system.
- Contributed to team efforts by accomplishing related tasks as needed.
- Served as point-of-contact for resolving guest complaints or special requests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Ensured compliance with health and safety regulations within the restaurant.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Greeted customers, answered questions and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assigned patrons to suitable tables according to server rotation.
Server
K’far
Brooklyn, NY
11.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
Server
The Stand Comedy Club And Restaurant
Manhattan, NY
03.2022 - 10.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Responded to ad hoc cleaning duties at end of shift.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Luzerne County Community College
Nanticoke, PASkills
- Check Payment Processing
- Food allergy awareness
- Professional Appearance
- Customer Service
- First Aid Training
- Detail Oriented
- Suggestive Selling
- Quality Control
- Bill Computation
- Cash Handling
- High-Volume Dining
- Table Setting Arrangements
- Food Sales and Promotion
- Menu Memorization
- Server Training
- Menu Presentation
- Guest Seating
- Cocktail Knowledge
- Natural Leadership
- Condiment Refilling
- Ability to Lift 30 Pounds
- Warm and Friendly
- Cash Register Operations
- Guest Flow
- Billing and Payment Processing
- Courteous Phone Demeanor
- Workflow Coordination
- Taking Reservations
- Adaptable and Flexible
- Telephone reception
- Team Collaboration
- Strong interpersonal skills
- POS Software
- Reservations
- Reservation Management
- Front of House Organization
Affiliations
- physical fitness
- poetry
- music
- crochet
- performing arts
Languages
Spanish
Professional
Hebrew
Elementary
Certification
- Roots Philly Yoga Teacher training 2019
- HCI Certified Health Coach 2024
- HCI Certified Life Coach 2024
Timeline
Host
Great Jones Distillery
12.2023 - 06.2024
Server
K’far
11.2022 - 02.2023
Server
The Stand Comedy Club And Restaurant
03.2022 - 10.2022
Luzerne County Community College
- Roots Philly Yoga Teacher training 2019
- HCI Certified Health Coach 2024
- HCI Certified Life Coach 2024
Similar Profiles
Justin BarnesJustin Barnes
Director of Operations at Great Turtle Brewery and DistilleryDirector of Operations at Great Turtle Brewery and Distillery
Seth P VanLaanenSeth P VanLaanen
General Manager of Operations at The Family Jones Distillery And Spirit HouseGeneral Manager of Operations at The Family Jones Distillery And Spirit House
Tylor HillTylor Hill
Assistant Distiller at Great Wagon Road DistilleryAssistant Distiller at Great Wagon Road Distillery