Francisca Cruz

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Developed and maintained logistics workflows, procedures and reports.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Directed resource planning efforts, aligning personnel capabilities with project requirements for optimal outcomes.

• Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
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• Responsible for coordinating all employee information and incorporating the information into payroll and benefits
• Maintaining personnel files according to policy
• Responsible for coordination and directing programs relating to the recruitment, selection, retention, and orientation of Symbii Home Health & Hospice employee
• Meticulous attention to detail and accuracy
• Strong organizational and planning skills Information collection and management skill
• Problem identification and resolutions Written and verbal communication.

*Monitor, retrieve and update information

*Assisting employees with vacation request and processing

*Daily tracking of employee attendance and processing attendance warning

*Processing timesheets, missing punches, time adjustments

*Attending daily meetings with plant management and supervisors for all departments

*Handled client correspondence and tracked records to foster office efficiency

*Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

*Sorted and distributed office mail and recorded incoming shipments for corporate records

*Coached new employees on administrative procedures, company policies and performance standards

*Scheduled office meetings and client appointments for staff teams.

• Answer multi line phone system
• Translate and interpret for medical providers
• Make appointments for patients
• Monitor, retrieve and update information
• Daily Batches (balancing and depositing money) Scanning information into patient charts.

• Assisted clients in filing out applications and other paper work
• Review and determine eligibility for Food Stamps, Cash and all Medicaid Programs
• Policy knowledge and complex procedural and legal requirements to determine eligibility
• Responsibility of gathering and verifying, interpreting and acting on personal information from various sources to support initial and ongoing qualification criteria.

• Answered multi line phone system
• Translated and interpreting for all workers in the office
• Assisted clients with filling out forms
• Monitored, retrieved and updated information
• A liaison for all programs Self Reliance & Children and Family Services for clients and community partners SEISMIC, ISU Out Reach Program and & Power County Court House.