Francisca Garcia-Collazo

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures. Manage direct reports in remote locations and work with Sales managers for any concerns.

• Coached, trained, encouraged and disciplined remotely for 17 – 30+ Operations Associates

• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Safety

· 5S opportunities, Standards Tour Ready and 5S Reference Guide

• Reviewed Shipping performance from the previous close.
• Conducted Daily Management meeting- TIER 3

• Ensure proper production processes and procedures are followed and identifies and implements process improvements that aid productivity, increase quality, reduce waste and increase efficiency.

• Ensure compliance with processes and procedures to maintain accurate inventory levels.

• Have extensive knowledge of WMX processes, mainframe and work with different groups within the company:

Work with Sale’s, IT, Finance, WMS, Real estate, WIT, and various of Wesco facilities to help support.

• ·Provided value added services for our customers.
• Travel to support other locations in USA and Canada.

• Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
• Coordinated workflow among team members, improving communication and task execution.
• Implemented process improvements that enhanced productivity and reduced operational bottlenecks.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Trained new employees on operational procedures and best practices for optimal performance.
• Collaborated with sales departments to identify areas for improvement and to meet customer satisfaction.