Francisca Garza
Fresno,California
Summary
At Rubios Coastal Grill, I led a team to streamline operations, enhancing customer satisfaction and loyalty through expert cash handling and motivational leadership. Skilled in POS systems and adept at fostering positive customer relations, I significantly boosted team performance and efficiency.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Rubios Costal Grill
02.2023 - 05.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- Money Handling
- Cashier training
- Product restocking
- Heavy Lifting
- Coaching and Mentoring
- Motivational Skills
- Adaptability and Dependability
- Merchandise Stocking
- Policy Enforcement
- Online Order Picking
- Safety rules
- Transaction Approvals
- Honest and Dependable
- Customer Assistance
- Reliable and Responsible
- Problem-Solving
- Cash Register Operations
- Creative Thinking
- Customer Transactions
- Issue Resolution
- Cleaning and sanitizing
- Cash register systems
- Active Listening
- Customer Relations
- Employee Training
- Adaptable and Flexible
- Cash Drawer Balancing
- Cooperative Attitude
- Order Taking
- Work Task Prioritization
- Product Knowledge
- Basic Mathematics
- Payment Processing
- Credits and Refunds
- Training and mentoring
- Purchase assistance
- Store merchandise stocking
- Return and Exchange Processing
- ID Verification
- Price Identification
- Refunds and exchanges
- Social Perception
Timeline
Cashier Team Lead
Rubios Costal Grill
02.2023 - 05.2024
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