Francisca Gutierrez
Houston,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
Work History
Office Manager
H&R Block
01.2019 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Tax Analyst
H&R Block
01.2019 - Current
- Researched tax issues and stayed current on all federal and state tax laws.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Prepared all federal and state income tax paperwork for extensions and returns.
- Analyzed tax issues and made recommendations for remediation to management.
- Calculated estimated and [Type] tax liabilities and issued payment instructions to facilitate timely corporate tax payments.
- Kept case data and contact information up to date to expedite proceedings.
- Prepared tax returns for individuals and businesses.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Conducted call audits to assess interaction quality, accuracy and service success.
Leasing Manager
Imperial Oaks Apartments
06.2007 - 04.2018
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Created and submitted daily reports on leasing activities.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
Education
High School Diploma -
Klein Forest High School
Houston, TX06.2004
Skills
- Contract Administration
- Billing
- Supply Management
- Customer Service
- Data Entry
- Inventory Control
- Administrative Support
- Employee Supervision
- Staff Management
- Bookkeeping
- Staff Hiring
- Office Management
- Scheduling
- Excellent Multi-Tasking Ability
- Technical Support
- Training and Coaching
- Conflict Management
- Report Preparation
- Account Reconciliation
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
H&R Block
01.2019 - Current
Tax Analyst
H&R Block
01.2019 - Current
Leasing Manager
Imperial Oaks Apartments
06.2007 - 04.2018
High School Diploma -
Klein Forest High School
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