Summary
Overview
Work History
Education
Skills
Languages
References
Extracurricular Activities
Timeline
Generic

Francisca Hinojosa

Caldwell,ID

Summary

Dynamic food service professional with a proven track record at Heritage Community Charter School, excelling in bilingual communication and customer service. Recognized for fostering a positive environment and enhancing team collaboration. Adept at problem-solving and maintaining high standards of safety and cleanliness, ensuring exceptional experiences for students and patrons alike.

Overview

26
26
years of professional experience

Work History

Food Service Worker & Substitute

Heritage Community Charter School
Caldwell, ID
10.2022 - Current
  • Fostered positive learning environment through effective communication with students.
  • Executed teacher's plans to ensure classroom continuity and engagement.
  • Managed classroom activities under pressure, maintaining student focus and discipline.
  • Prepared food items according to health department regulations, ensuring safety compliance.
  • Performed cleaning duties to uphold cleanliness standards in food service areas.
  • Served meals efficiently while creating welcoming atmosphere for students.
  • Processed lunchroom transactions accurately as cashier, ensuring financial accuracy.

STORE MANAGER

SUBWAY
NORTH HILLS, CA
03.2001 - 01.2011
  • Delivered exceptional customer service in a high-volume restaurant environment.
    Collaborated effectively with team members to ensure seamless operations.
    Managed catering services, including scheduling, delivery, and inventory control.
    Trained staff to enhance teamwork and operational efficiency.
  • Recruited, trained and supervised new employees.

RECEPTIONIST

Re Max
PASADENA, CA
12.2001 - 03.2002
  • Delivered administrative support through typing letters, filing, scanning, and copying documents as needed.
  • Scheduled appointments for clients, customers, and visitors to ensure efficient time management.
  • Managed incoming mail distribution, courier services, faxes, and photocopying requests.
  • Greeted visitors and provided necessary assistance to enhance their experience.
  • Answered incoming calls, took messages, and transferred calls to relevant departments.
  • Demonstrated courtesy and effective communication skills in person and over the phone.
  • Utilized computer and website tools to facilitate administrative tasks efficiently.

CLERK

RALPHS GROCERY STORES
SUNLAND, CA
05.2000 - 11.2001
  • Delivered exceptional customer service, ensuring high levels of satisfaction.
  • Processed customer orders with precision and efficiency.
  • Answered phones courteously while addressing customer inquiries.
  • Greeted customers warmly, enhancing store experience.
  • Maintained store cleanliness by sweeping, mopping, and managing waste.
  • Served as backup bagger during peak hours, ensuring efficient grocery packing.
  • Conducted regular price checks to guarantee accuracy of pricing labels.
  • Assisted customers in locating products and providing detailed information.

CASHIER

KMART
SUNLAND, CA
08.1999 - 04.2000
  • Stocked shelves with merchandise to maintain optimal inventory levels.
  • Assisted customers via phone with inquiries about store operations and product details.
  • Maintained cleanliness of checkout area, including registers and countertops.
  • Balanced daily transactions using computerized point-of-sale system.
  • Operated cash register efficiently, processing various payment methods accurately.
  • Arranged and replenished displays to enhance store appearance.
  • Delivered exceptional customer service through active listening and engagement techniques.

FRONT END

KFC
TUJUNGA, CA
03.1999 - 08.1999
  • Processed payments and issued receipts while ensuring accurate change for orders.
  • Answered customer inquiries about menu items, prices, promotions, and special offers.
  • Replenished condiments, napkins, and utensils to maintain service efficiency during shifts.
  • Performed opening and closing duties, including restocking supplies and cleaning workspaces.
  • Inspected orders for accuracy before delivering them to customers.
  • Greeted customers, delivering friendly and efficient service throughout interactions.

Education

HIGH SCHOOL -

VERDUGO HILLS HIGH SCHOOL
Tujunga, CA
01.2000

Skills

  • Bilingual communication
  • Attention to detail
  • Positive attitude and energy
  • Fast learning ability
  • Team collaboration
  • Problem solving
  • Creative thinking
  • Customer service skills

Languages

Spanish
Professional

References

References available upon request.

Extracurricular Activities

I am a friendly and family-oriented person. Love to spend time with my husband and kids. For the last 12 years I dedicated myself to raising a family and building memories together. I am now ready to take on a job where I can grow and be pushed on abilities, I know I can accomplish with very little to no difficulties. I am looking for a company where I can stay as a permanent employee and feel like part of a great team. Moved to Idaho from California in June of 2015 in search for a better future for my family and me. I am a very talkative person, involved in my community and especially in my children’s school. Love to be around positive and outgoing people to help me grow as a person and be the best version I can be for those around me and myself.

Timeline

Food Service Worker & Substitute

Heritage Community Charter School
10.2022 - Current

RECEPTIONIST

Re Max
12.2001 - 03.2002

STORE MANAGER

SUBWAY
03.2001 - 01.2011

CLERK

RALPHS GROCERY STORES
05.2000 - 11.2001

CASHIER

KMART
08.1999 - 04.2000

FRONT END

KFC
03.1999 - 08.1999

HIGH SCHOOL -

VERDUGO HILLS HIGH SCHOOL

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