Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Francisca Lopez Lugo

Saco,ME

Summary

Dynamic and results-oriented professional with extensive experience in office management and housekeeping, notably with C. Louis Asphalt. Excelled in file organization, enhancing office workflow, and elevating customer satisfaction through exceptional service. Demonstrated teamwork and cleaning proficiency, significantly improving efficiency and client retention. Proven track record of achieving meticulous standards in both administrative and residential environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Secretary to Private Company Owner

C. Louis Asphalt
04.2014 - 06.2017
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Provided excellent customer service to clients by addressing inquiries promptly and professionally.
  • Increased accuracy in expense tracking by meticulously managing receipts and preparing monthly financial reports for review.
  • Answered high volume of phone calls and email inquiries.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Housekeeping

Maria's Housekeeping
08.2010 - 03.2013
  • Maintained a clean household to clients satisfaction.
  • Streamlined housekeeping processes for increased efficiency and productivity with well-organized management.
  • Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
  • Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Engaged positively with residents while cleaning houses/apartments and common areas.
  • Assisted homeowner with laundry folding, ironing and pressing.
  • Enhanced customer satisfaction by providing personalized services based on individual client preferences.

Education

High School Diploma -

Lodi High School
Lodi, NJ
06-2008

Skills

  • File Organization

  • Customer Service

  • Time management

  • Attention to Detail

  • Reliability

  • Teamwork

  • Cleaning and organizing abilities

Languages

Spanish
Native or Bilingual

Interests

  • Baking
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • Dance
  • Fashion

Timeline

Secretary to Private Company Owner

C. Louis Asphalt
04.2014 - 06.2017

Housekeeping

Maria's Housekeeping
08.2010 - 03.2013

High School Diploma -

Lodi High School

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Francisca Lopez Lugo