FRANCISCA Lumumba
Tacoma,WA
Summary
Diligent and adaptable professional bring compassionate support and guidance to individuals in need. Gain expertise in counseling theory, practice, and ethical standards through Walden University's Master of Science program. Develop multicultural competence to work effectively with diverse populations, while mastering assessment, diagnosis, and treatment planning skills. Learn to facilitate group counseling sessions and provide supervision and consultation to enhance professional development. Embrace research-based practices and advocacy for social justice within counseling contexts. Cultivate self-awareness and personal growth to become a competent and compassionate counselor dedicated to fostering positive change in individuals and communities. Embark on a fulfilling career path equipped with the knowledge and skills needed to make a meaningful impact in the field of counseling. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Astute Criminal Analyst known for high productivity and efficient task completion. Possess specialized skills in criminal behavior analysis, data interpretation, and forensic psychology. Excel in critical thinking, problem-solving, and communication, ensuring success in identifying trends and providing actionable insights.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department of Social and Health
Lakewood, WA
03.2022 - Current
- Offered compassionate support, fostering client well-being through emotional encouragement and social engagement
- Conducted group activities, enhancing socialization, while assisting with daily living skills like hygiene and cooking
- Documented changes in client behavior, devising tailored care plans and administering medications responsibly
- Provided transportation to appointments, attending team meetings, and collaborating with healthcare professionals
- Observed interactions, reporting concerns promptly, and maintaining accurate records according to agency standards
- Collaborated with families to ensure quality care, respecting clients' rights, dignity, and privacy
- Enforced safety, promoted appropriate behavior, discouraged inappropriate behavior, fostering a secure environment
- Monitored emotional states, providing mental and emotional support to maintain client happiness and well-being
- Managed customer inquiries and provided detailed information about services and policies.
- Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.
- Provided immediate assistance in emergency situations, following established protocols.
- Facilitated resolution of grievances filed by CNA employees against management or other departments.
- Created individualized development plans for each CNA based on their skills and abilities.
- Performed regular evaluations of CNAs to assess their competency level in providing patient care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided emotional support to family members during difficult times.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Certified Nursing Assistant (CNA)
Weatherly Inn
Tacoma, Washington
01.2021 - 02.2022
- Assisted patients with daily tasks, provided basic care, and monitored conditions, promptly reporting changes
- Implemented preventative measures, turned and repositioned patients, and ensured proper nutrition and hygiene
- Observed patients for physical and mental changes, providing support and assistance as required
- Served meals, maintained cleanliness, and sanitized rooms according to protocols, promoting a hygienic environment
- Recorded vital signs and intake/output, maintaining accurate patient records for medical review
- Conducted housekeeping duties, including linen changes and bathroom cleaning, ensuring a comfortable environment
- Collected specimens for testing upon physician or nurse request, facilitating diagnostic processes
- Collaborated with medical staff, assisting in patient care and contributing to overall healthcare delivery
Patient Care Technician
kakamega General prison
Nairobi, Kenya
01.2018 - 08.2018
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Recorded patient conditions and vital signs before and after medical operations.
- Kept instruments and equipment clean and sanitized.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Provided emotional support for patients and families during difficult times.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Provided direct patient care and assistance to healthcare team members.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Collected specimens from patients for laboratory testing purposes.
- Answered patient call signals and signal lights to determine patients' needs.
- Instructed new employees on proper techniques of performing daily tasks.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Participated in quality improvement activities within the department.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Explained treatment procedures to patients and their families.
- Collected specimens such as urine samples for testing purposes according to established protocols.
Youth Care and Support Worker
Blue Rays Behavior Centre
New York, NY
02.2015 - 03.2017
- Offered individual and group counseling, assessing mental health needs, and facilitating recreational activities for youth
- Recorded client progress accurately, participating in team meetings to strategize effective interventions for clients
- Conducted assessments, addressing mental health issues, and fostering socialization skills and self-esteem through activities
- Collaborated with teams, discussing strategies, and maintaining detailed records of client interactions and progress
- Provided crisis intervention, counseling, and guidance to youth, ensuring their emotional well-being and development
- Directed activities to foster social and emotional development for at-risk youth.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Referred individuals to outside resources and services for additional support.
- Supported families by providing education about parenting skills and resources available in the community.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Monitored medication regimens prescribed by psychiatrists or physicians.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Maintained accurate records of client progress and interactions.
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials, and educators.
Education
Master of Science - Speech-Language Pathology
Moi University
Nairobi Kenya10-2024
Associate of Applied Science - Science
Tacoma Community College
Tacoma, WA06.2024
Bachelor of Science - Biomedical Sciences
Makerere University
Uganda01.2014
High School Diploma -
St Fracis Xavier High School
Nairobi12.2007
Master of Science - Forensic Psychology
Walden University
Minneapolis, MNSkills
- Self-care practices
- Multicultural sensitivity
- Family engagement strategies
- Mental health awareness
- Confidentiality and privacy
- Active listening
Certification
- Licensed Developmental Disability Attendant
- Licensed CNA
- Licensed NAR
- Licensed First Aid
Languages
- English, Native/Bilingual
- Swahili, Native/Bilingual
- French, Limited
- German, Limited
Languages
English
Professional
French
Elementary
German
Elementary
Swahili
Professional
Timeline
Department of Social and Health
03.2022 - Current
Certified Nursing Assistant (CNA)
Weatherly Inn
01.2021 - 02.2022
Patient Care Technician
kakamega General prison
01.2018 - 08.2018
Youth Care and Support Worker
Blue Rays Behavior Centre
02.2015 - 03.2017
Master of Science - Speech-Language Pathology
Moi University
Associate of Applied Science - Science
Tacoma Community College
Bachelor of Science - Biomedical Sciences
Makerere University
High School Diploma -
St Fracis Xavier High School
Master of Science - Forensic Psychology
Walden University
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