Francisca Moreno
Yuma,AZ
Overview
6
6
years of professional experience
Work History
SMI Care Manager
Horizon Health and Wellness
05.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
Justice Services Coordinator/ Jail Liaison
Transitional Living Center Recovery
03.2018 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Evaluated treatment plans against individual goals and healthcare standards.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Provided leadership, guidance and support to staff members.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Collaborated with community members to develop and implement service initiatives.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Transported individuals to medical appointments and support meetings whenever needed.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Communicated with individuals' family members, offering information and insight into support services available at community level.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided education on mental health topics and resources to clients.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Developed treatment plans to help clients build self-confidence and resilience.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Supervised meetings with family members to help create support system for clients.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Education
Diploma -
Cibola High School
Yuma, AZ05.2004
Skills
- Information Collection
- Recordkeeping
- Staff Supervision
- Database Management
- Interpersonal Abilities
- Problem-Solving Skills
- Mental Health Services
- Planning Skills
- Recovery Guidance
- Appointment Scheduling
- Relationship-Building Skills
- Rapport Building
- Leadership Skills
- Social Activity Planning
- Communication Abilities
- Effective Collaboration and Interaction
- Referral Coordination
- Care Planning
- Needs Assessment
- Treatment Planning
- Treatment Plans
- Interpersonal Communication
- Case Management Proficiency
- Substance Abuse Counseling
- Client Needs Assessment
- Documentation and Reporting
- Mental Health Support
- Intervention Planning
- Coping Methods
- Case Management
- Biopsychosocial Assessments
- Patient Referrals
- Decision-Making
- Emotional Support
- Team Collaboration
- Language Fluency
- Microsoft Office
- Critical Thinking
- Oral and Written Communication
- Client Support
- Case Documentation
- Risk Assessment
- Life Skills Development
- Psychosocial Assessment
- Discharge Planning
- Service Planning
- Efficient Under Pressure
- Clinical Supervision
- MS Office
- Case Needs Assessments
- Conflict Resolution
- CPR, First Aid, AED
- Mandatory Reporting Procedures
- Housekeeping
- Fluent in Language
- Attention to Detail
- Life Skills Counseling
- Mental Health Training
- Substance Abuse Treatments
- Compassionate
Timeline
SMI Care Manager
Horizon Health and Wellness
05.2024 - Current
Justice Services Coordinator/ Jail Liaison
Transitional Living Center Recovery
03.2018 - Current
Diploma -
Cibola High School