Francisca Munoz
Dayton,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Always looking for a way to grow in business. Reliable always there when needed. Customer service, helping the customer get what they need with no problems. Loyal and trust worthy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amtex Insurance
Liberty , TX
04.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Money handling
Cashier
CVS Pharmacy
LIBERTY , TX
02.2022 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
COOK
2 BROKE CAJUNS
DAYTON , TX
02.2022 - 05.2024
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Resolved customer complaints regarding food quality or services provided.
- Organized storage areas for efficient usage of space.
- Monitored stock levels of food items and ordered more when necessary.
- Ordered supplies as needed for the kitchen.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- WORKED HERE WHILE I WORKED AT CVS
Cashier
Walgreens
Dayton , TX
03.2020 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Designated Hitter, helped in pharmacy when needed
- Stocked shelves
- inventory
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- LEFT IN 2022 CAME BACK IN 2024
Education
High School Diploma -
Dayton High School
Dayton, TX05-2015
Skills
- MONEY HANDELING
- MANAGEMENT EXPERIENCE
- STOCKING
- INVENTORY
- CUSTOMER SERVICE
- BILINGUAL
- COMPUTER/EXCEL KNOWLEDGE
Languages
Spanish
Professional
Timeline
Customer Service Representative
Amtex Insurance
04.2024 - Current
Cashier
CVS Pharmacy
02.2022 - 05.2024
COOK
2 BROKE CAJUNS
02.2022 - 05.2024
Cashier
Walgreens
03.2020 - 04.2024
High School Diploma -
Dayton High School
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