Summary
Overview
Work History
Education
Skills
Timeline
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Francisca Njoroge

Shawnee,KS

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

12
12
years of professional experience

Work History

Certified Nursing Assistant

Good Samaritan Society
08.2022 - Current
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Built rapport with patients and families, providing emotional support during difficult times.

Administrative Assistant/Lead Direct Support Professional

Happy Suncare
06.2012 - 05.2021
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Bachelor of Arts -

Park University
Lenexa, Kansas

Skills

  • Direct Patient Care
  • Patient Relations
  • Observing responses
  • Documenting behaviors
  • Medical terminology knowledge
  • Indirect Patient Care
  • Transporting patients
  • Conducting intakes
  • Strategic Planning

Timeline

Certified Nursing Assistant

Good Samaritan Society
08.2022 - Current

Administrative Assistant/Lead Direct Support Professional

Happy Suncare
06.2012 - 05.2021

Bachelor of Arts -

Park University

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Francisca Njoroge