Summary
Overview
Work History
Education
Skills
Timeline
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Francisca Okojie

Lynchburg,VA

Summary

Motivated and detail-oriented professional with a strong interest in SaaS, EMR implementation, and project coordination. Known for a customer-focused mindset, strong organizational skills, and the ability to work well in cross-functional teams. Eager to grow in a fast-paced environment and contribute to quality of care for those with autism and related intellectual development disabilities (IDD) through innovative technologies and services.

Overview

6
6
years of professional experience

Work History

Senior Research Analyst

PatientsVoices
12.2017 - 02.2024
  • Improved machine learning model accuracy by 17% through data-driven research.
  • Effectively communicates weekly updates and status reports to the CEO and Supervisor, demonstrating strong communication skills, and providing feedback that is clear and actionable.
  • Improved patient experiences and health system ratings through the annotation and adjudication of over 100,000 patient responses, demonstrating strong data management skills, and a proven track record of delivering actionable insights.
  • Collaborated weekly with the team to improve model predictions and disagreement analysis to determine a formal adjudication.

Implementation Consultant

Wellsky
06.2020 - 02.2023
  • Ensured the successful implementation, management, and completion of customizable projects, both on-site and virtual, with SMBs through the life cycle of a project.
  • Streamlined customer satisfaction and data integrity using CRM tools and software.
  • Ability to lead end-user SaaS training sessions and SaaS presentations for a duration of 1 to 6 hours to improve the client's success with the company's cloud-based SaaS applications.
  • Ability to lead the deployment and system configuration of resource directory sites based on customer requirements.
  • Provided clients with post-implementation support after successfully meeting go-live deadlines.
  • Effectively balanced completing deadlines across many projects, demonstrating the ability to prioritize a strong, motivated focus on quality assurance, quality standards, and regulatory standards.

Information Technology Assistant Manager (Intern)

Heartland Tanning Inc.
05.2018 - 08.2018
  • Maintained and configured servers and storage networks.
  • Oversaw computer hardware operation, security, and maintenance to guarantee proper function, and identify risks.
  • Managed the consistent resolution of all end-user tickets submitted to the help desk.
  • Leveraged Mailchimp for email marketing and digital engagement to streamline and optimize company campaigns, to maximize customer loyalty, and to visually engage the audience.

Education

Bachelor of Arts - Computer Science

University of Missouri Kansas City
Kansas City, MO
05-2023

Skills

  • SaaS
  • EMR
  • Project management skills
  • Management skills
  • Salesforce
  • Jira
  • Account management
  • Customer service

Timeline

Implementation Consultant

Wellsky
06.2020 - 02.2023

Information Technology Assistant Manager (Intern)

Heartland Tanning Inc.
05.2018 - 08.2018

Senior Research Analyst

PatientsVoices
12.2017 - 02.2024

Bachelor of Arts - Computer Science

University of Missouri Kansas City

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