Francisca Ramirez
Donna,TX
Summary
Versatile and results-driven professional with a proven track record at Murphy USA, adept in management and customer service. Excelled in building high-performing teams and enhancing customer satisfaction through strategic business development and effective conflict resolution. Skilled in inventory management and marketing, demonstrating a keen ability to exceed sales goals and foster lasting customer loyalty.
Overview
21
21
years of professional experience
Work History
Home Health Caregiver
Guadalupe Home Health
02.2023 - 07.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Home Health Care Provider
Reyna Home Health
08.2016 - 02.2023
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Coordinated meal planning efforts based on dietary restrictions or preferences, ensuring proper nutrition intake for all assigned clients.
- Performed wound care duties diligently, reducing risk of infection and accelerating the healing process.
- Addressed emergency situations promptly and effectively while adhering to established protocols for crisis intervention and escalation when necessary.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Followed nutritional plans to prepare optimal meals.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted disabled clients to support independence and well-being.
- Optimized daily routines for patients, leading to improved sleep patterns and overall well-being.
- Delivered personalized nutrition plans, contributing to better health outcomes for patients with dietary restrictions.
- Improved patients' quality of life with consistent medication management and health monitoring.
- Maintained high standards of hygiene and infection control, preventing spread of illness within home settings.
- Scheduled and coordinated medical appointments.
- Transported clients for medical and personal outings.
- Administered medications in accordance with doctor's instructions.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Assistant Manager
Anna’s Linens
06.2013 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Murphy USA
01.2004 - 07.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
None -
Donna High School
Donna, TXGraduate Certificate - Medical Office Specialist
South Tech Vocational School
Weslaco, TX10.2004
Skills
Billing, office clerk, filing, medical terminology
Management, scheduling, placing orders, bank deposits, inventory counts weekly, hiring, recruiting, attending meetings, national meetings out of state every year
Management, marketing, checking in merchandise, customer service, sales, meeting sales goals daily, store display set ups, accounting
Accomplishments
Training manager, also a back up manager for other managers when on vacation or on leave of absence, multitasking, making sure my store and my colleague’s store was up to standards at the same time. I was also number one in sales and in inventory loss prevention while I was the highest volume store in our area.
Languages
• English •Spanish
Professional Working
Personal skills
Quick learner, great communication skills in person and on the phone, always punctual, very responsible with all my employments, love learning new things, good computer skills, answering phones and solving any issues to the bed of my knowledge.
Timeline
Home Health Caregiver
Guadalupe Home Health
02.2023 - 07.2024
Home Health Care Provider
Reyna Home Health
08.2016 - 02.2023
Assistant Manager
Anna’s Linens
06.2013 - 09.2016
Manager
Murphy USA
01.2004 - 07.2012
None -
Donna High School
Graduate Certificate - Medical Office Specialist
South Tech Vocational School
Similar Profiles
Anastacia BacaAnastacia Baca
Registered Nurse, Medical-Surgical Unit, ER Nurse, at Dr.Brown Clinic, Guadalupe Co. Hospital,Home HealtRegistered Nurse, Medical-Surgical Unit, ER Nurse, at Dr.Brown Clinic, Guadalupe Co. Hospital,Home Healt
France-Lise TranieFrance-Lise Tranie
Physical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health AgenciesPhysical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health Agencies
Susan VargasSusan Vargas
CNA at Guadalupe StaffingCNA at Guadalupe Staffing
Esmeralda FigueroaEsmeralda Figueroa
4th Grade Teacher at Donna ISD4th Grade Teacher at Donna ISD
Rafael LopezRafael Lopez
Perishables Representative at HEB Grocery StorePerishables Representative at HEB Grocery Store