- MS Office Suite (Word, Excel, PowerPoint, Outlook) - Publishers Advantage Software - Nova/Connect - Contract Labor Optimizer - Salesforce - HubSpot - Power BI - Hitachi - HR Umbrella - Workday - RingCentral - Dayforce - Workramp - Manatal
Francisca Robinson
Dallas,TX
Summary
Experienced Account Manager skilled in cultivating partnerships, maintaining key accounts, and optimizing revenue streams. A proven leader adept at expanding professional connections, influencing stakeholders, and formulating effective tactics. A collaborative and strategic team player with a solid foundation in customer relationship management
Overview
7
7
years of professional experience
Work History
Account Manager II
Aya Healthcare
10.2018 - 06.2024
- Enhanced client engagement and optimized fulfillment processes for healthcare staffing, ensuring high satisfaction levels among nursing executives and agencies
- Streamlined orientations, staffing requirements, and compliance with credentialing processes to meet client-specific needs
- Mentored team members to bolster process understanding and client service skills
- Employed strategic dashboards for task management and to pinpoint areas needing proactive attention
- Analyzed industry trends and regulations, advising management on strategic actions to maintain competitive advantage
- Elevated client satisfaction through diligent problem-solving and team collaboration, resulting in notable staffing success
- Drove revenue growth by implementing process improvements and leveraging advanced technologies
- Ensured adherence to quality and compliance standards across all account management activities
- Managed job request lifecycles, ensuring effective communication and high levels of satisfaction among nursing executives and healthcare staffing agencies
- Conducted detailed industry trend and regulatory analyses, providing proactive strategic recommendations to management.
HCP Advisor
Focus Staff
08.2018 - 10.2018
- Developed innovative recruitment strategies and expanded client base, identifying new job opportunities in the healthcare sector
- Fostered partnerships with healthcare executives, negotiating service agreements and addressing critical staffing needs
- Formulated strategic staffing plans to meet urgent hiring requirements, ensuring alignment with organizational goals
- Maintained adherence to recruitment regulations, offering guidance and expertise to hiring teams
- Analyzed market trends to enhance client relationship management and optimize staffing resources
- Enhanced provider satisfaction through tailored staffing solutions and diligent quality assurance
- Optimized resource allocation, resulting in effective staffing outcomes and operational efficiency
- Strengthened client relationships, ensuring a robust network and repeat business opportunities
- Upheld high compliance standards, mitigating risk and reinforcing recruitment best practices.
Branch Manager
NurseStaffing
08.2017 - 07.2018
- Managed branch operations, ensuring optimal staffing placements across five locations
- Adjusted pay and bill rates strategically to maintain competitiveness and profitability in various markets
- Developed and implemented business strategies to broaden client base and enhance Field Associates' performance
- Conducted thorough reference checks to maintain high-quality recruitment standards
- Fostered strong relationships with clients and vendors, positioning branch as a trusted partner in healthcare staffing solutions
- Ensured compliance with industry regulations, maintaining the highest standards of operational excellence and customer satisfaction
- Surpassed sales goals through effective team leadership and market analysis
- Enhanced operational efficiency by streamlining staff management processes
- Executed marketing initiatives that significantly improved client relations and retention
- Maintained strict adherence to compliance and regulatory standards, safeguarding the branch's reputation
- Achieved notable customer satisfaction rates by focusing on service quality and responsiveness.
Senior Healthcare Recruiter & Staffing Coordinator
NurseStaffing
04.2017 - 08.2017
- Matched top-tier healthcare professionals with client staffing needs, ensuring alignment with specific clinical requirements
- Sourced high-caliber candidates using advanced recruitment strategies, enhancing the talent pool
- Documented all candidate interactions meticulously within the state-of-the-art recruiting database, ensuring a transparent and efficient hiring process
- Assessed client needs to create detailed job orders, facilitating precise and timely placements of both permanent and temporary staff
- Coordinated staffing activities to uphold high standards of service and meet rigorous clinical expectations
- Secured a robust talent pipeline by leveraging innovative sourcing techniques and fostering strong candidate relationships
- Enhanced placement success rates through precise matching of candidate qualifications with client job specifications
- Streamlined recruiting operations by maintaining comprehensive documentation and compliance within the recruitment database
- Delivered staffing solutions that met urgent client requirements, consistently filling vacancies in a timely manner
- Ensured quality assurance in recruitment practices, leading to high satisfaction rates among clients and candidates alike.
Education
Bachelor’s of Science in Business Management -
University of Phoenix
Skills
- Negotiation and Conflict Resolution
- Operational Efficiency Improvement
- Healthcare Staffing and Recruitment
- Market Trend Analysis
- Revenue Growth and Sales Strategies
- Team Leadership and Collaboration
- Innovative Technology Implementation
- Quality Assurance and Compliance
- Client Relationship Management
Accomplishments
Maintaining and growing relationships with existing clients, ensuring their needs are met and they are satisfied with the services or products.
Software
Timeline
Account Manager II
Aya Healthcare
10.2018 - 06.2024
HCP Advisor
Focus Staff
08.2018 - 10.2018
Branch Manager
NurseStaffing
08.2017 - 07.2018
Senior Healthcare Recruiter & Staffing Coordinator
NurseStaffing
04.2017 - 08.2017
Bachelor’s of Science in Business Management -
University of Phoenix
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