Summary
Overview
Work History
Education
Skills
Crafting
Timeline
Generic
Francisca Rodriguez

Francisca Rodriguez

Sacramento,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Cashier/Retail Customer Service Associate

Fanatics, S.F 49ers Store, Levi Stadium
12.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.

Retail Merchandiser Team Lead

Independent Contractor - Self Employed
06.2016 - Current
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed merchandise sales, boosting revenue for both the venue and performing artists.
  • Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
  • Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.

Retail Specialist

Sacramento Kings Store, Golden One Arena
04.2004 - 12.2024
  • Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
  • Managed inventory for optimal stock levels and efficient merchandise presentation.
  • Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
  • Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
  • Utilized POS systems efficiently for accurate transactions and inventory management purposes.
  • Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
  • Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Utilized pallet jack and other warehouse equipment to safely load and unload pallets and containers.
  • Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
  • Checked packages and merchandise for damage and notified vendors.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.

Office Technician Typing

Employment Development Department
05.2021 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Assists customers with the UI program by providing information on claims, online services (i.e. UI Online, Ask EDD, ID.me , forms, self-service options and other UI concerns.
  • Processed return mail, updated new addresses and sent letters to employers,
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

In Home Care Provider

Self
09.2019 - 10.2021
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Administered medications accurately and on time, ensuring proper dosage per physician instructions.
  • Provided timely assistance with mobility devices, reducing the risk of falls or injuries for clients who had difficulty moving independently.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Documented vital statistics and coordinated with health care providers.

Office Technician Typing

Water Resources Control Board
01.2017 - 09.2019
  • Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
  • Supported executive staff with travel arrangements, scheduling meetings, and preparing presentation materials.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Tax Technician II

Board Of Equalization
10.2005 - 01.2017
  • Completed electronic registration (e-registration) for wholesale and retail cigarette and tobacco licenses.
  • Provided exceptional customer service by promptly addressing client questions and concerns regarding their licenses
  • Assisted with oversight and organization of electronic registration of wholesale and retail cigarette and tobacco licenses.
  • Contributed to the inaugural kick-off of the e-registration program, assisted supervisor with scheduling monthly meetings to discuss updates to the e-registration program.
  • Collaborated closely with other team members to ensure seamless coordination of workflow during high-volume periods.
  • Organized and maintained client files, ensuring easy access to vital information for efficient license and renewal preparation yearly.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.

Program Technician

Employment Development Department
01.2005 - 09.2005
  • Answered approximately 80+ phone calls daily in call center, explained disability insurance benefits and unemployment insurance benefits to callers.
  • Assisted callers with repayment of overpayments and/or payments made in error, reviewed and processed writs received regarding disability insurance and unemployment insurance.
  • Achieved optimal dispute resolutions through active listening, mediation skills, and a comprehensive understanding of policy guidelines.
  • Managed high call volume while maintaining composure, professionalism, and accuracy when assisting claimants.

Education

No Degree - Accounting And Business Law

Sacramento City College
Sacramento, CA

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Microsoft Office
  • Professional telephone etiquette
  • Time management skills
  • Cash Handling
  • Reliability and punctuality
  • Organizational abilities
  • Refunds and exchanges
  • POS system operations
  • Staff Training
  • Clerical Support

Crafting

In my spare time I enjoying making personalized cups, t-shirts, hats, and bags for friends and family. I also enjoy event planning for party's.

Timeline

Cashier/Retail Customer Service Associate

Fanatics, S.F 49ers Store, Levi Stadium
12.2021 - Current

Office Technician Typing

Employment Development Department
05.2021 - 02.2022

In Home Care Provider

Self
09.2019 - 10.2021

Office Technician Typing

Water Resources Control Board
01.2017 - 09.2019

Retail Merchandiser Team Lead

Independent Contractor - Self Employed
06.2016 - Current

Tax Technician II

Board Of Equalization
10.2005 - 01.2017

Program Technician

Employment Development Department
01.2005 - 09.2005

Retail Specialist

Sacramento Kings Store, Golden One Arena
04.2004 - 12.2024

No Degree - Accounting And Business Law

Sacramento City College

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Francisca Rodriguez