Francisca Sanclemente-Humble
Humble,TX
Summary
Experienced Professional with a demonstrated history of working in the Right of Way, government entities and services as well as Construction project management. Skilled in Customer Service, Office Management, Accounts Payable
Accomplished Right of way agent with 2 years of property acquisition management experience for public utilities. Focused land ownership leader and project manager with vast expertise on legal and technical issues related to property transfers. Dedicated to negotiating best terms for employers and managing projects on time and within budget.
Overview
18
18
years of professional experience
Work History
Right of Way Agent
Stateside Right of Way Services
01.2022 - Current
- Provided advisory assistance in compliance with the Uniform Relocation Act for Non Residential, Non-Profit, Residential and Personal Property
- Compiled search expense claims for eligible non-Residential displaces, Replacement Housing Payments and Rental Assistance Payments for residential owners, mobile homeowners and tenants under voluntary and mandatory relocation
- Drafted and submitted relocation claims for searching expenses, moving cost, replacement housing and incidental expenses
- Assisted in locating replacement properties for displaces seeking residential, business or livestock relocation
- Completed safety inspections (DSS Inspections) based on the regulations for TxDOT and Harris County requirements
- Created Rental assistance benefits packages based on household income, actual rent and fair market rent
- Scheduled and performed in person interviews with Residential property owners/tenants and Businesses for relocations benefits presentation due to TxDOT projects and Harris County projects
- Provided technical assistance to displaced families without computers or email addresses to submit documentation required for their case file
- Followed up with my cases on a weekly basis for possible updates needed on household size, ages, source of income changes as well as status of claims for relocation
- Weekly reporting on parcel status with team lead twice a week
- Prepared Locality Incentive claims, Fixed room, ERR, Incidental payments, Rental housing request, commercial move payment request, and SAFE claims for non-residential cases
- Data base entry for case files.
Client Services
MOC-Municipal Operations and Consulting
10.2020 - 06.2022
- Billing and Payment processing for Harris County and surrounding MUD Districts
- Billing calculation adjustments for all commercial and residential customers based on average yearly usage on water and sewer
- Created and expedited emergency task for no water calls, sewer backups, as well as exposed or broken pipe calls
- Assisted in setting up Commercial and Residential accounts for online bill payments and disputes
- Assisted in meeting monthly and weekly goals for case files close and processed due to national disasters Processed Spanish customers payments and account set up, along with ordering emergency service calls
- In person client services agent for both locations
- In office assistance for Natural disasters by staying overnight in office to assist 24 hour emergency calls.
Office Manager
Merry Maids
Spring, Texas
02.2020 - 09.2020
- Trained maids on rules, requirement and regulations from the state on cleaning services requirement during the pandemic
- In home assisted cleaning services for retired or senior clients sensitive to products or excessive exposure to too many persons in the home
- Maintained cleaning supplies and maintenance of any cleaning tools required for services
- Payment processing for bill collecting accounts that were past due and in negative standing, set up payment arrangements if needed
- Made sales calls for specials currently in place as well as set up networking zoom calls due to limitation on in person meetings
- Processed in house payments and well as weekly bank deposits for the office Interviewed new applicants to become maids for our office
Project Manager
ABC Construction
Kingwood, Texas
07.2010 - 01.2020
- Assisted in hiring and training construction workers for residential and commercial jobs as well as certification training on rules and safety requirements
- Project managed the construction of over 50 different projects ranging from Residential homes, Fire Departments, Schools and churches in the Kingwood and Atascocita area
- Managed time schedule and material orders for job sites as well as budget control
- Followed up daily with in house data entry to update rules or calculation requirements for bids
- Created and processed invoice payments for services rendered
- Processed in house billing for the business thru the company accounts
- Enforced rules and safety regulations on all job sites pre and post construction.
Office Manager
Universal Benefit Plans
Houston, Texas
10.2006 - 11.2009
- Created weekly data spreadsheets of insurance policies written by the agents for the week
- Assisted in training agents on new health and life insurance products
- Set up all mailout information for the agent new hire packages
- Translated for agents with non-English speaking clients
- Submitted all enrolling and licensing information for insurance agents being licensed and contracted with health and life insurance companies
- Weekly data spreadsheets of insurance policies written by the agents for the week.
Education
West Side High School
Houston, TX05-2003
Skills
- Right of way
- Customer Service
- Office Management
- Accounts Payable
- Relocation specialist
- Fluently bilingual
- Property Inspection
- Value Estimation
- Attention to Detail
- Conflict Resolution
- Administrative Support
- Contract Review and Negotiation
- Case Management
- Document Preparation
Timeline
Right of Way Agent
Stateside Right of Way Services
01.2022 - Current
Client Services
MOC-Municipal Operations and Consulting
10.2020 - 06.2022
Office Manager
Merry Maids
02.2020 - 09.2020
Project Manager
ABC Construction
07.2010 - 01.2020
Office Manager
Universal Benefit Plans
10.2006 - 11.2009
West Side High School
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