Francisca Velazquez
New York,NY
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and strong organizational skills. Good at troubleshooting problems and building successful solutions. A team player committed to enhancing customer experiences. Proficient verbal and written communicator.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Gotham City Orthopedics
07.2023 - Current
- Managed patient records and appointment systems, reducing scheduling conflicts
- Assisted Physicians during examinations and procedures
- Provided top-tier customer service, ensuring high patient satisfaction at the front desk.
- Maintained inventory of medical supplies
Exception Item Processing & Reconcilement Clerk
Amalgamated Bank
09.2018 - 04.2022
- Reviewed and repaired check deposited items
- Contacted account managers/ fraud department regarding suspicious checks
- Reconciled customer accounts monthly
- Performed file maintenance in the database in a timely manner
Automated Clearing House Clerk
Amalgamated Bank
03.2017 - 09.2018
- Researched and resolved customer discrepancies and adjustment request
- Communicated with customers and branch employees to resolve issues
- Monitored internal banking emails and managed customer inquiries and reports
- Processed holds, tracked, resolved errors, and archived supporting documents
Retail Banking Representative
Amalgamated Bank
01.2016 - 03.2017
- Investigated and corrected errors upon customer requests according to bank records
- Compiled and entered new account information and filed related documents.
- Referred customers to appropriate bank personnel to meet their financial needs
- Enforced all Bank policy, and reported all violations to management
Head Teller / Supervisor
Amalgamated Bank
06.2007 - 01.2016
- Supervised six tellers
- Audited tellers, performed cash counts, and verified deposits
- Monitored bank vaults to ensure cash balances were correct
- Performed clerical task such as filing, and microfilming
Education
Certificate of Achievement - Medical Assisting
SUNY Brooklyn Educational Opportunity Center
Brooklyn, NY01.2023
Skills
- Dependable
- Adaptable
- Self-motivated
- Strong Organizational skills
- Team Player
- Excellent Communication skills
- Microsoft Word
- Account Reconciliation
- Account Investigations
Certification
National Healthcare Assoc. (NHA) Certification for Medical Assistant Awarded: 2023-06
Timeline
Medical Assistant
Gotham City Orthopedics
07.2023 - Current
Exception Item Processing & Reconcilement Clerk
Amalgamated Bank
09.2018 - 04.2022
Automated Clearing House Clerk
Amalgamated Bank
03.2017 - 09.2018
Retail Banking Representative
Amalgamated Bank
01.2016 - 03.2017
Head Teller / Supervisor
Amalgamated Bank
06.2007 - 01.2016
Certificate of Achievement - Medical Assisting
SUNY Brooklyn Educational Opportunity Center