Francisca Anesu Chipuriro
Harare,HA
Summary
With a proven track record at Pandari Hotel, I excelled in enhancing guest satisfaction and streamlining operations, significantly boosting restaurant performance. Skilled in inventory management and guest issue resolution, my approach blends meticulous organization with empathetic service, achieving notable customer loyalty and operational efficiency. Thorough team contributor with strong organizational capabilities.
Overview
8
8
years of professional experience
Work History
Food and Beverage Server
Pandari Hotel
01.2023 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Worked with qualified chef to diversify menu with new offerings.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Set and oversaw weekly and special event menu plans.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Controlled food costs and managed inventory.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Food and Beverage Server
Pandari Hotel,
01.2021 - 12.2022
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Adhered to health and safety standards while handling food and beverages.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Food and Beverage Server
Monomutapa Hotel, Harare
01.2017 - 12.2019
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Cultivated warm relationships with regular customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Adhered to health and safety standards while handling food and beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Greeted guests warmly to foster welcoming environment.
Education
National Diploma - Tourism And Hospitality Management
Belvedere Technical Teacher's College
Harare, Zimbabwe12-2018
High School Diploma -
Gateway High School
Harare, Zimbabwe12-2012
Skills
- Guest issue resolution
- Safe food handling
- Personal hygiene
- Order accuracy
- Payment processing
- Menu design
- Cleaning and sanitizing
- Guest service
- Inventory management
- Wine pairing
- Food presentation
- Guest satisfaction
function catering and creating menus
I am part of a team that hosts functions where we will be providing services such as meal creation, food preparation, and serving food and beverages to guests.
Timeline
Food and Beverage Server
Pandari Hotel
01.2023 - Current
Food and Beverage Server
Pandari Hotel,
01.2021 - 12.2022
Food and Beverage Server
Monomutapa Hotel, Harare
01.2017 - 12.2019
National Diploma - Tourism And Hospitality Management
Belvedere Technical Teacher's College
High School Diploma -
Gateway High School
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