Summary
Work History
Education
Skills
Timeline
Generic
Francisca B Saldivar

Francisca B Saldivar

Mcallen,TX

Summary

Dedicated professional with a proven track record at Mercy Hospital, excelling in patient care and team collaboration. Leveraged strong organizational skills and infection control knowledge to enhance safety and efficiency. Recognized for exceptional communication and problem-solving abilities, contributing to a 20% increase in patient satisfaction.

Work History

Attendant

J and H Home Health
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Responded to customer requests efficiently and with knowledgeable assistance.

PCHC Supervisor

A-1 Home Health
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Asst Administration

A-Plus Home Health
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Office Manager

Boca Chica Medical Supply
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

PHC Supervisor

Trinity Home Health
  • Contributed to the development of new service offerings by conducting research on emerging trends in the field, seeking opportunities for innovation and differentiation within the local market.
  • Optimized resource allocation by analyzing patient needs and assigning staff members accordingly.
  • Promoted a culture of wellness among staff members by organizing events and activities designed to foster camaraderie, boost morale, and encourage healthy work-life balance habits.
  • Ensured timely completion of care plans for all patients through diligent monitoring and proactive follow-ups with providers.
  • Increased health literacy among patients through targeted educational initiatives and community outreach efforts.
  • Cultivated strong relationships with key stakeholders in the community to promote awareness of available services while garnering support for ongoing programmatic expansion efforts.

Activity Director

Valley Grande Manor
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Boosted social interaction among residents through organizing regular events, outings, and group activities.
  • Developed and lead intergenerational activities to encourage mental agility of patients.

Activity Director/CNA

Ebony Lake Nursing Home
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Boosted social interaction among residents through organizing regular events, outings, and group activities.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
  • Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
  • Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
  • Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
  • Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
  • Arranged outings as part of recreational program.
  • Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Stretched minimum annual budget of $Amount to cover planned activities through creative use of resources.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
  • Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
  • Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
  • Established partnerships with local organizations to provide additional resources and opportunities for residents'' enrichment.
  • Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
  • Provided safe transportation to facilitate residents attending activities and events outside of facility.
  • Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
  • Created and delivered recreational programs for small and large groups of residents.
  • Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
  • Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Utilized evidence-based practices in the facilitation of therapeutic interventions designed to alleviate symptoms associated with depression or anxiety disorders.
  • Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
  • Assisted in maintaining a safe living environment by conducting regular safety checks on equipment used during activity sessions.
  • Monitored overall health and well-being for participants in activity programs by regularly reviewing medical records and communicating with healthcare providers as needed.
  • Solicited input from residents and family members to continually improve the quality of activity offerings, ensuring a high level of satisfaction was maintained.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Monitored budget and expenditures, keeping facility within budget.
  • Partnered across departments to run smooth, professional events and activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

Nurses Aide

Home Health
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
  • Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
  • Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
  • Assisted in patient mobility, improving their physical strength and independence with daily activities.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Streamlined workflow efficiency by stocking supplies, sterilizing equipment, and maintaining clean workstations for nurses'' use.
  • Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
  • Collaborated with interdisciplinary teams in developing individualized care plans that addressed each patient''s unique needs.
  • Improved patient outcomes by consistently following established protocols in wound dressing changes, catheter care, and medication administration assistance under nurse supervision.
  • Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
  • Enhanced patient comfort by providing personalized care and addressing individual needs.
  • Ensured adequate nutrition for patients by preparing meal trays according to dietary requirements and assisting with feeding if necessary.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Nurse Aide

Mercy Hospital
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Education

Academic

Texas Southmost College
Brownsville, Texas

Certified - CNA/ Activity Director Course

TCHS
Harlingen, Texas
08.1992

Academic

Brownsville High School
Brownsville, Texas
05.1968

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Safety awareness
  • Guest relations
  • Initiative and Self-motivation
  • Complaint resolution
  • Cleaning procedures
  • Personal protection equipment (PPE)
  • Supply restocking
  • Quality assurance
  • Incident reporting
  • Cross-cultural sensitivity
  • Security procedures
  • Infection control
  • Equipment maintenance
  • Tool management
  • Multi-line phone system
  • Safety
  • Record keeping
  • Patience and tact
  • Experience in field
  • Key management
  • Refreshments management
  • Workstation cleaning
  • Cash handling experience
  • Equipment fault monitoring
  • Room inventory control
  • Rules compliance
  • Customer service
  • Excellent communication
  • Time management
  • Attention to detail
  • Teamwork and collaboration
  • Multitasking
  • Interpersonal communication
  • Problem-solving
  • Organizational skills
  • Team building
  • Active listening
  • Decision-making
  • Organization
  • Inventory and supply
  • Multitasking Abilities
  • Policy enforcement
  • Conflict resolution
  • Relationship building

Timeline

Attendant

J and H Home Health

PCHC Supervisor

A-1 Home Health

Asst Administration

A-Plus Home Health

Office Manager

Boca Chica Medical Supply

PHC Supervisor

Trinity Home Health

Activity Director

Valley Grande Manor

Activity Director/CNA

Ebony Lake Nursing Home

Nurses Aide

Home Health

Nurse Aide

Mercy Hospital

Academic

Texas Southmost College

Certified - CNA/ Activity Director Course

TCHS

Academic

Brownsville High School

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Francisca B Saldivar