Francisca "Kiko" Villarreal
Pharr,TX
Summary
Recognized for exceptional attention to detail and strong communication skills. Proven ability to uphold regulatory standards while delivering patient-centered care. Prepared to contribute to a supportive work environment.
Overview
52
52
years of professional experience
Work History
Certified / Licensed Mastacty Fitter
Richard's Pharmacy
Edinburg, Texas
2009.08 - 2025.03
- Managed inventory of mastectomy supplies, ensuring timely restocking to support patient needs.
- Coordinated HIPAA compliance and patient service delivery, prepared detailed reports on patient intake, measurements, and work plans.
- Ensured adherence to HIPAA regulations to protect patient confidentiality.
- Provided support during inspections and compliance checks for regulatory standards.
- Maintained accurate records of work performed on each patient.
- PMaintained cleanliness and safety standards in the work area.
Administrative Assistant
Richard's Pharmacy
Alton, Tx
2005.02 - 2009.08
- Coordinated inventory management, ensuring stock levels met pharmacy needs.
- Maintained organized filing systems for patient records and pharmacy documents.
- Communicated effectively with vendors to order supplies and manage deliveries.
- Provided exceptional customer service by addressing patient inquiries promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors and provided general information about the company.
- Developed and maintained filing systems for confidential documents and records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Retail Pharmacy Manager
Newcombe Rexall Pharmacy
Pharr, Texas
1973.08 - 2004.10
- Managed daily pharmacy operations and ensured regulatory compliance.
- Supervised pharmacy staff and provided ongoing training and support.
- Coordinated medication inventory and managed supply chain logistics.
- Implemented patient safety protocols and conducted quality assurance checks.
- Developed schedules to optimize staff coverage during peak hours.
- Addressed customer inquiries and resolved issues with professionalism.
- Oversaw prescription processing and verified accuracy of medications dispensed.
- Developed strategies to increase customer loyalty and satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created schedules for pharmacy staff to ensure adequate coverage.
- Supervised daily operations at the retail pharmacy counter.
- Ensured proper maintenance of pharmacy equipment and supplies.
- Responded promptly to customer inquiries about medications or health care products.
- Conducted regular audits to verify compliance with safety standards and protocols.
- Handled administrative tasks such as filing documents and creating purchase orders.
- Implemented policies and procedures related to medication storage, security, record-keeping, sanitation.
- Oversaw the hiring and training of new pharmacy employees.
- Trained pharmacy interns and newly hired technicians.
- Communicated with patients with compassion while keeping medical information private.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Education
Board of Certification For Mastectomy Fitter -
Nearly Me Technology
Waco, TX2009-09
Some College (No Degree) - Basic Classes
Pan American Now UTRGV
Edinburg, TXSkills
- Mastectomy fitting
- Patient assessment
- Compliance documentation
- HIPAA adherence
- Inventory management
- Customer relationship management
Languages
Spanish
Professional
English
Professional
Timeline
Certified / Licensed Mastacty Fitter
Richard's Pharmacy
2009.08 - 2025.03
Administrative Assistant
Richard's Pharmacy
2005.02 - 2009.08
Retail Pharmacy Manager
Newcombe Rexall Pharmacy
1973.08 - 2004.10
Board of Certification For Mastectomy Fitter -
Nearly Me Technology
Some College (No Degree) - Basic Classes
Pan American Now UTRGV