Francisco Aguilera Jr.

• Maintained quality assurance and customer satisfaction objectives.
• Conducted break-fix, installation, and maintenance work, in addition to general merchandising
• Completed job reports and logs immediately following service calls.
• Organized work to meet demanding production goals.

• Evaluated employee performance and coached and trained to improve weak areas.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Enhanced customer satisfaction
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Operated cash register for cash, and credit card transactions with excellent accuracy levels.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Family Business - Worked on/off through a 13 year period

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Strengthened client relationships through consistent communication and personalized attention to individual needs.
• Processed wide variety of retail banking transactions for personal and commercial customers.

• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise
• Greeted customers entering store and responded promptly to customer needs.
• Prevented loss by vigilantly monitoring potential theft or fraud situations
• Built relationships with customers to encourage repeat business.
• Trained new-hires to insure their work met company standards