Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Francisco Alvarez

San Antonio,TX

Summary

Dedicated service-focused general manager committed to providing exceptional customer experiences that foster loyalty and drive repeat business. Skilled in efficiently allocating resources to effectively manage operational demands. Demonstrated sales leadership, with a strong ability to make sound judgments, plan strategically, and excel in interpersonal communication.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager /Sr. Branch Manager/Branch Manager

BrightView
01.2018 - 08.2024
  • Promoted to General Manager SATX Market 4/2023
  • Promoted to Sr. Branch Manager 5/2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Promote and maintain Safety Culture
  • Monitor branch safety record and implement methods to improve safe workplace practices
  • Lead and facilitate or assist in the resolution of customer problems or concerns.
  • Communicate regularly with the Account Managers to ensure client needs and expectations are consistently met or exceeded.
  • Coordinate and manage client service teams
  • Identify staffing needs
  • Monitor and guide Supervisors as they train Crew Leaders and Crew Members
  • Implement and enforce policies and procedures as issued by Bright View.
  • Develop growth plan(s) for employees
  • Received Best Customer Retention Award CWS Region FY 2021
  • Received Best Net New Award CWS Region FY2022

Account Manager

BrightView
01.2016 - 01.2018
  • Branch Safety Leader (BSL) for San Antonio Central Branch
  • Promote Safety Culture
  • Develop and maintain relationships with customers, focusing on both the main contact as well as the next level above and below.
  • Develop and maintain a schedule to perform "site walkthroughs" during formal meetings with customers to ensure quality and service expectations are met.
  • Lead and facilitate or assist in the resolution of customer problems or concerns.
  • Proactively present site enhancement ideas to existing customers.
  • Supervise the Production Manager
  • Communicate regularly with the Production Manager to ensure client needs and expectations are consistently met or exceeded.
  • Manage service delivery to specified scope of work.
  • Develop relationships and communicate on a regular basis with key clients.
  • Coordinate and manage client service teams
  • Manage route scheduling to ensure all scheduled customers will be serviced by end of day
  • Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
  • Monitor branch safety record and implement methods to improve safe workplace practices
  • Monitor and guide Supervisors as they train Crew Leaders and Crew Members
  • Implement and enforce policies and procedures as issued by BrightView.
  • Communicate with, counsel, train, discipline, review, plan(s) for employee

Area Manager TX

Recall Corp
01.2007 - 01.2016
  • Manage multiple Branch P&L to include San Antonio, Dallas, Houston, Tulsa OK, Batton Rouge LA.
  • Manage costs for the plant department to operate within set expectations
  • Develop and implement short and long-term plans for the plant department
  • Complete daily, weekly, and monthly reporting
  • Maintain activity flow and oversee the preparation of daily schedules for all the plant operations
  • Oversee all security matters for the plant department, and worked with all partners to ensure security standards and expectations are being implemented accordingly
  • Maintain, monitor, and repair all machines to ensure they are working properly and safely
  • Takes ownership of all compliance and safety training for the plant. departments and partners
  • Manage route scheduling to ensure all scheduled customers will be serviced by end of day
  • Redirect manpower and resources as required to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
  • Manage driver debrief process for every route
  • Ensure there is documentation for every customer transaction
  • Update route comments as required.
  • Maintain a high standard of customer service as measured by key metrics.
  • Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback.
  • Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
  • Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
  • Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
  • Manage route vehicles, containers, load bars and straps, hand-trucks, PDT's and printers, and all other company equipment and assets.
  • Monitor routes to improve route efficiency.
  • Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce.
  • Establish and communicate performance standards and objectives; conduct performance appraisals.
  • Recommend salary adjustments, promotions, transfers, and dismissals.

Education

Associate of Arts - Electrical, Electronics Engineering Technologies

California Polytech
Pomona, CA

Skills

  • Highly organized and attentive to detail
  • Excellent working knowledge of MS Office, particularly Excel and PowerPoint
  • Strong communication / interpersonal skills to be able to interact at all levels & be effective as part of a broader team of business managers
  • Detail and task oriented; able to successfully coordinate and manage multiple projects and priorities in a cross-functional team environment
  • Excellent client skills; demonstrably able to build effective relationships with a range of stakeholders at different levels of seniority
  • Strong analytical skills, with proven ability to work under pressure
  • Strong knowledge of MS Office (Outlook, Word, Excel, Visio)
  • Excellent problem-solving ability and sound business judgment
  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Effective leader
  • Time Management

Certification

Six Sigma Yellow Belt

Osha 10

Languages

Spanish
Native or Bilingual

Timeline

General Manager /Sr. Branch Manager/Branch Manager

BrightView
01.2018 - 08.2024

Account Manager

BrightView
01.2016 - 01.2018

Area Manager TX

Recall Corp
01.2007 - 01.2016

Associate of Arts - Electrical, Electronics Engineering Technologies

California Polytech

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Francisco Alvarez