Francisco Alvarez
Spring,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
19
19
years of professional experience
Work History
Project General Manager
Turnpoint Services LLC
01.2024 - Current
- Operational Implementation of multiple trades, multiple brands
- Manage Projects throughout SVP Portfolio
- Assist AOP/ SVP with special projects
- Conducted Shutdown
- Tuck-in of sister company
- Drive revenue and performance
- Growth of topline revenue of +260%
- Recruiting + 43% manpower growth
- Retail Operations implementation
- Vendor Relations implementation
- Fleet Management
- GPS, ELD, Safety Camera Implementation
- Branch Driving Safety score improvement of 112%
General Manager /Sr. Branch Manager/ Branch Manager
BrightView
01.2018 - 01.2024
- Promoted to General Manager, SATX Market 4/2023
- Promoted to Sr. Branch Manager 5/2022
- Promote and maintain Safety Culture
- Monitor branch safety record and implement methods to improve safe workplace practices
- Develop and maintain relationships with customers
- Manage Branch P&L
- Lead and facilitate or assist in the resolution of customer problems or concerns.
- Develop and implement short and long-term facility plans.
- Communicate regularly with the Account Managers to ensure client needs and expectations are consistently met or exceeded.
- Supervise the Management team.
- Develop long-term relationships and communicate regularly with key clients
- Coordinate and manage client service teams
- Identify staffing needs
- Monitor and guide Supervisors as they train Crew Leaders and Crew Members
- Implement and enforce policies and procedures as issued by Bright View.
- Develop growth plan(s) for employees
- Received Best New Business Award, CWS Region FY2022
- Received Best Customer Retention Award, CWS Region FY 2021
Account Manager
BrightView
01.2016 - 01.2018
- Branch Safety Leader (SSL) for San Antonio Central Branch
- Promote Safety Culture
- Develop and maintain relationships with customers, focusing on both the main contact as well as the next level above and below.
- Develop and maintain a schedule to perform 'site walkthroughs' during formal meetings with customers to ensure quality and service expectations are met.
- Lead and facilitate or assist in the resolution of customer problems or concerns.
- Proactively present enhancement ideas to existing customers.
- Supervise the Production Manager
- Communicate regularly with the Production Manager to ensure client needs and expectations are consistently met or exceeded.
- Manage and deliver service to the specified scope of work.
- Develop relationships and communicate regularly with key clients
- Coordinate and manage client service teams
- Manage route scheduling to ensure all scheduled customers will be serviced by the end of the day.
- Redirect manpower and resources as required to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or full truck).
- Monitor branch safety record and implement methods to improve safe workplace practices
- Monitor and guide Supervisors as they train Crew Leaders and Crew Members
- Implement and enforce policies and procedures as issued by BrightView.
- Communicate, counsel, train, discipline, review, and plan(s) for the employee
Area Manager
Recall Corporation
01.2007 - 01.2016
- Manage multiple Branch P&Ls to include San Antonio, Dallas, Houston, Tulsa, OK, Baton Rouge, LA.
- Manage costs for the plant department to operate within set expectations
- Develop and implement short and long-term plans for the plant department
- Complete daily, weekly, and monthly reporting
- Maintain activity flow and oversee the preparation of daily schedules for all the plant operations
- Oversee all security matters for the plant department, and work with all partners to ensure security standards and expectations are being implemented accordingly
- Maintain, monitor, and schedule repairs for all machines to ensure they are working properly and safely
- Takes ownership of all compliance and safety training for the plant departments and partners
- Manage route scheduling to ensure all scheduled customers will be serviced by the end of the day.
- Redirect manpower and resources as required to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or full truck).
- Manage driver debrief process for every route.
- Ensure there is documentation for every customer transaction.
- Update route comments as required.
- Maintain a high standard of customer service as measured by key metrics.
- Develop relationships with customers and establish contacts.
- Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
- Monitor department work productivity, report on trends, and recommend and implement changes to continually improve work productivity.
- Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
- Manage route vehicles, containers, load bars and straps, hand-trucks, PDTs and printers, and all other company equipment and assets.
- Monitor routes to improve route efficiency.
- Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and create a qualified, diverse workforce.
- Establish and communicate performance standards and objectives, and conduct performance evaluations.
- Recommend salary adjustments, promotions, transfers, and dismissals.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
California State Polytechnic University, Pomona
Pomona, CASkills
- Strong organizational skills
- Excel spreadsheet management
- Visual communication
- Effective communication
- Staff recruitment
- Goal-focused
- Cross-functional project coordination
- Cross-functional leadership
- Client relationship management
- Effective relationship management
- Data analysis proficiency
- Skilled in high-pressure environments
- Effective problem resolution
- Strategic decision-making
- Experienced with Service Titan software
- Experience with Oracle applications
- Experience with PeopleSoft applications
- Project oversight
- Vendor partnership development
- Strategic revenue enhancement
- Process execution
- Fleet management
- P&L management
- Performance improvement
Languages
Spanish
Native or Bilingual
Timeline
Project General Manager
Turnpoint Services LLC
01.2024 - Current
General Manager /Sr. Branch Manager/ Branch Manager
BrightView
01.2018 - 01.2024
Account Manager
BrightView
01.2016 - 01.2018
Area Manager
Recall Corporation
01.2007 - 01.2016
Associate of Science - Electrical, Electronics And Communications Engineering
California State Polytechnic University, Pomona