FRANCISCO ANDRADE
Project manager
Fairbanks,AK
Summary
Experienced Project Manager with a successful track record in exceeding customer expectations. Over a decade in IT, specializing in project management, software implementation, and client-facing roles. Proven ability to manage global implementations of EHS and Quality software systems. Currently with TIVIT-T Corporation, managing multiple complex projects to meet diverse demands and achieve timely goals with high contractor satisfaction. Utilizes PMBOK methodology and Agile practices to deliver excellence.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings +20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager
Tivit Brazil Remote Position
12.2014 - Current
- Lead various wholesale projects, addressing multi-complex demands and consistently achieving goals within set timelines
- Utilize PMBOK methodology and Agile practices to deliver excellence in project management
- Ensure high satisfaction among contractors through effective communication and project coordination
- Built data visualizations using SQL and Tableau for product KPIs that reduced manual reporting work by 10 hours weekly
- Using Excel and SQL identified an area of the client product funnel that was underperforming and recommended improvements that increased free trial activation rate by 14% for 18-29-year-old females
- Worked to understand client pain points, and demonstrated that data in team presentation reports
- Set up Google Analytics dashboards to identify product features that correlated with customer attrition, leading to proactive interventions that reduced monthly churn by 4%
- Developed and fostered relationships with customers to identify and remove roadblocks in obtaining the most value for Etsy
- Performed tests and rollouts to ease vendor experience on Etsy with 6 project managers
- Designed and managed a new customer on-boarding process for Etsy services, resulting in an improvement in customer retention of ~24%
- Managed the development of a tool for e-commerce retailers to automatically recommend products to customers through Shopify
- Checked in with and collaboratd with department heads and cross-functional teams to meet a variety of needs
- Conducted 300+ user interviews, created schedules, and owned project development from ideation of features to development
- Teamed up with a data scientist and 2 software developers to collaborate on project implementation
- Acted as the liaison between product, IT, and sales teams to understand customer demand for new features and prioritize the product roadmap for the internal tooling team
- Developed relationships with stakeholders and clients, and implemented feedback to help retailers earn 13% more on average
- Developed an internal tool to streamline the process of onboarding new third-party vendors, reducing costs by $115K annually
- Owned the project schedule, and met 100% of feature deadlines by proactively identifying and mitigating any engineering roadblocks
- Worked on building new Angular components for the customer-facing web app, which improved the time on page for the average user by 2.5 minutes
- Participated in discussions and in presenting project reports to leadership, recommending changes and ideas
- Worked within an agile team, and helped prioritize and scope feature requests to ensure that the biggest impact features were worked on first
- Debriefed with project team to review goals, completed projects, and steps to drive KPIs 90% or higher
- Built extensive test coverage for all new features, which reduced the number of customer complaints by 17%
- Oversaw daily stand-up meetings, reducing communication errors by 13% and boosting task efficiency by 21%
IT Project Coordinator
TIVIT
12.2009 - 12.2014
- Achieved an average project completion rate of 96% within the established timeline
- Increased team productivity by 24% through effective utilization of Basecamp features
- Reduced document retrieval time by 37% by organizing files and utilizing shared folders on Google Drive
- Assisted in the development and monitoring of project budgets, tracking expenses, and resource allocation to ensure cost-effective project execution
- Created interactive dashboards using Tableau that facilitated data-driven discussions and contributed to a 17% improvement in project efficiency
- Boosted meeting productivity by 29% by implementing streamlined processes and clear action item tracking
- Facilitated a 12% reduction in project risks through proactive risk identification and effective risk mitigation strategies
- Maintained an organized schedule for executives, resulting in a 97% meeting attendance rate and timely completion of tasks
- Created accurate budget forecasting by providing timely and accurate financial reports
- Utilized Toggl for time tracking and analyzed team performance metrics to optimize resource allocation and improve project efficiency
- Reduced office supply expenses by 17% through efficient inventory management and negotiation with suppliers
- Provided comprehensive research reports that aided in strategic decision-making which allowed for a 21% increase in informed decision-making
IT Project Engineer
T Systems
08.2003 - 12.2009
- Produced 257 detailed construction drawings through AutoCAD, reducing time lags and queries from the construction team by 32%
- Conducted regular risk assessments using RiskWatch, tracking down 14 project risks which shrunk 26% of unforeseen project delays
- Optimized critical paths in 57 projects with Microsoft Project, leading to a 12% faster completion for urgent projects
- Oversaw the creation and resolution of RFIs using Procure, lowering the average RFI turnaround time by 22%
- Assisted in the integration of Revit models into construction workflows, shortening the preconstruction phase by 13%
- Created data visualization reports in Tableau to actively monitor the progress of projects, leading to quicker decision-making and a 16% reduction in project delays
- Administered the use of IBM Maximo with the company's ERP system, automating asset procurement and decreasing procurement lead times by 19%
- Coordinated with a team of 11 project managers to build standardized scheduling templates in Primavera P6, minimizing project setup time by 2.8 hours
- Collaborated with project managers on 43 projects, resolving 96% of project blockers within 28 hours
- Designed SharePoint workflows for automating the approval process, cutting down the task completion time by up to 1.7 hours
- Initiated a resource allocation strategy that lowered project manpower costs by 11%, ensuring all resources and equipment were used most economically
- Developed a series of workflows in Microsoft Teams to help automate project status updates, downsizing manual reporting time by 24%
- Operated the DJI Phantom Drone for aerial surveying, resulting in a 67% reduction in survey time compared to traditional methods
- Leveraged Smartsheet's financial modules to monitor $54M in project budgets, contributing to 98% of projects being completed within budget
- Implemented Fieldwire's mobile access for on-site teams, which improved real-time data entry accuracy and eliminated manual data transfer tasks by 72%
- Established role-based permission controls in Aconex which directly helped downsize unauthorized data access incidents by 93%
- Used Vectorworks to streamline the engineering design process, cutting down design time by 1.6 hours for bridge and tunnel projects
Education
Bachelor Cyber Security - Computer Science
Full Sail University
Winterpark, Florida02.2024
Associate of IT - Networking Engineering
Full Sail University
Winterpark, Florida02.2024
Bachelor Software Engineering - Computer Science
Methodist University
Sao Paulo, Brazil12.2008
Skills
- Data Loss Prevention Tool
- Production Cost Verification
- Detail Oriented
- Data Analysis
- Performance monitoring
- Permit processing
- Advanced understanding of Linux
- Advanced understanding of Microsoft Products
- Advanced understanding of CItrix
- Advanced understanding of Atlassian Softwares
- Advanced understanding of MS Project 2019
- Agile Methodology
- Project Planning
- Staff Training
- Cost Containment
- Project Estimation and Bidding
- Staff Retention
- Contract Negotiation Expertise
- Contract Development
- Conflict Management
- Multi-Unit Operations Management
- Team Bonding
- Project Management
- Safety Protocols
- Business Process Re-Engineering
- VMware vCenter Servers
- Contract Management
- Budget Administration
- Lean Manufacturing and Design
- Expense Reports
- Mergers and Acquisitions Knowledge
- Advanced Understanding of Software Name
- SAN Storage Administrator
- New Product Introduction Strategies
- Certified Purchasing Manager (CPM)
- Account Development and Networking
- Concrete Estimation
- Project Scope Analysis
- Budget Preparation
- Performance Improvement
- Residential Construction
- Site Safety Coordinator
- Closing Tactics and Contract Negotiations
- Performance Evaluations
- Microsoft Office Suite Expertise
- Budget Development and Adherence
- Systems Installation, Configuration and Upgrading
- Cross-Functional Collaboration
- Processes and Procedures
- Purchasing and Procurement
- Budgeting and Forecasting
- Veeam Backup Infrastructure
- Data Review
- Systems Design Documentation
- Baseline Schedules Creation
- Computer Architecture
- Quality Assurance and Control
- Client Relations
- Programming Languages
- Project Development
- HVAC Systems
- Report Type Reports Expert
- Permit Processing
- Disaster Recovery Methodologies
- International Business
- Building Codes and Regulations
- EMC Storage Area Network Technologies
- Microsoft Active Directory
- Client Rapport-Building
- Change Control Processes
- Sales and Marketing
- Construction Management
- Strategic Account Development
- Information Technology Management
- Interior Renovations
- Requirements Elicitation
- Cross-Training Skills
- Installation Scheduling
- Project Drawings
- Punch Lists
- Status Updates
- Increasing Savings
- Job Bidding
- Timely Project Completion
- Asphalt Paving
- Workforce Scheduling
- Procuring Funding
- Foundation Systems
- Workflow Planning
- Materials Take-Offs
- Managing Subcontractors
- Subcontractor Reviews
- Managing Multiple Projects
- Project Records
- Technical Specifications
- Data Loss Prevention Tool
- Bid Reviewing
- Project Deadlines
- Managing Revenue Projections
- Project Goals and Milestones
- Systems Implementations
- Drywalling
- Roofing
- Presentations
- Testing
- Restoration Projects
- Subcontractor Relations
- Functional and Business Requirements
Personal Information
Title: PROJECT MANAGER
Affiliations
- PMI
- CompTia
- Microsoft
- ISACA
- Atlassian
- LPI Institute Linux Brazil
Certification
- CAPM - Certified Associate in Project Management
- PMP - Project Management Professional
- IAPM - Certified Junior Project Manager
- MCP - Microsoft Certified Professional
- MCSA - Microsoft Certified Systems Administrator
- MCDBA - Microsoft Certified Data Base Administrator
- MCSE+ - Microsoft Certified Systems Engineer + Security
Languages
Portuguese
Native or Bilingual
English
Full Professional
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Project Manager
Tivit Brazil Remote Position
12.2014 - Current
IT Project Coordinator
TIVIT
12.2009 - 12.2014
IT Project Engineer
T Systems
08.2003 - 12.2009
Bachelor Cyber Security - Computer Science
Full Sail University
Associate of IT - Networking Engineering
Full Sail University
Bachelor Software Engineering - Computer Science
Methodist University
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