Francisco Andrade
American Fork,UT
Summary
Accomplished Cybersecurity and IT Professional with 18+ Years of Experience
- Extensive expertise in cybersecurity, IT project management, and technical support.
- Certified leader in project management with a proven track record of successful execution.
- Proven skills in hardware repair, installation, and troubleshooting across various platforms (Cisco, MikroTik, Nokia, etc.).
- Strong software troubleshooting background with 6 years of experience.
- In-depth knowledge of database management (Microsoft, Oracle) and Microsoft server engineering.
- Effective collaborator and problem-solver, maintaining precise records and ensuring compliance with security protocols.
The Ideal Candidate for Any Business.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Nuaxis Innovations
Tysons Corner, Virginia
06.2024 - Current
- Delivered technical support for hardware and software issues, enhancing functionality across multiple departments.
- Resolved network connectivity problems, ensuring consistent service availability for users.
- Assisted users in setting up and configuring devices for optimal performance.
- Utilized ServiceNow ticketing system to manage and track technical support requests.
- Boomgar
- Cisco Network
- Palo Alto Systems
- Microsoft Systems
- Provided technical support for hardware and software issues across various departments.
- Diagnosed and resolved network connectivity problems for end-users promptly.
- Facilitated training sessions for staff on software applications and IT best practices, improving overall team competency.
- Managed inventory of IT equipment, ensuring availability and functionality.
- Collaborated with cross-functional teams to implement new technology solutions effectively.
- Documented troubleshooting procedures and user guides for common technical issues.
- Assisted in system upgrades, maintaining operational continuity during transitions.
- Maintained user accounts and permissions in line with company security policies.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Demonstrated advanced product knowledge to solve customer issues.
- Developed and maintained strong relations with customers to meet quality expectations.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Maintained up-to-date case documentation for future reference.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Supported customers with online billing, access, and account issues.
- Stayed abreast of latest software developments to enhance job knowledge.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Assisted in the development and updating of technical documentation and support guides.
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Managed the configuration and setup of customer accounts and systems.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Performed routine maintenance and software updates on support tools and customer systems.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Conducted remote diagnostics to identify and solve technical problems.
- Participated in after-hours on-call rotation for critical support needs.
- Updated customer information and account status in the database following each interaction.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Oversaw daily performance of computer systems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Maintained positive working relationship with fellow staff and management.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Collected, analyzed and reported on data for use in operational planning.
- Conducted workflow analysis, space design or cost comparison analysis.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Monitored service requests using ticketing systems like Remedy or Service Now.
- Demonstrated strong product knowledge when responding to customer inquiries or complaints about products or services.
- Maintained up-to-date knowledge on all available products and services offered by the company.
- Conducted needs assessments to identify gaps in nutrition knowledge and services available.
- Troubleshooted technical issues related to ServiceNow platform including debugging code errors in production environment.
- Provided training for all catering staff on service techniques, product knowledge and safety protocols.
- Consulted clients and delivered support services based on customer needs and high-tech equipment knowledge.
- Identified, documented, and tracked incident tickets using ServiceNow ticketing system.
- Answered customer questions regarding bank procedures or policies using knowledge of available services.
- Conducted regular training sessions on customer service techniques and product knowledge.
- Provided daily direction and coaching to staff on sales techniques, product knowledge, customer service, problem resolution, and overall job performance.
- Maintained current knowledge of evidence-based practice standards related to acute care services.
- Created knowledge base articles for common customer inquiries related to products or services.
- Maintained an up-to-date knowledge of all ship's facilities, services and destinations offered onboard.
- Trained new staff members in customer service, product knowledge, and operational procedures.
- Maintained current knowledge of trends in healthcare technology relevant to Trauma Services.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Shared product knowledge to suggest merchandise and services to customers.
- Developed scripts in JavaScript, Jelly, HTML and CSS to customize the look-and-feel of the ServiceNow portal.
- Assisted in training new sales associates, sharing knowledge and best practices for customer service.
- Conducted regular training sessions for beverage staff on customer service, product knowledge, and safety protocols.
- Maintained up-to-date knowledge of products, services, regulations, policies, procedures.
- Trained new staff in the areas of customer service, product knowledge, and sales techniques.
- Provided guidance and support to staff members regarding product knowledge and customer service techniques.
- Maintained an updated knowledge of company products and services.
- Maintained up-to-date knowledge of company products and services in order to effectively answer questions from customers.
- Maintained an up-to-date knowledge of industry regulations related to safety, security and customer service requirements.
- Demonstrated knowledge of store products, services, promotions, payment methods.
- Maintained up-to-date knowledge of products, services, promotions, pricing structures.
- Demonstrated knowledge of different types of products used during services such as lotions, oils, creams .
- Developed a thorough knowledge of available products, services, pricing structures, promotions, payment plans, warranties.
- Maintained up-to-date knowledge of product offerings, services, and industry changes.
- Developed a comprehensive knowledge of all university services available to new students.
- Provided guidance to bar and kitchen staff on customer service practices, product knowledge and responsible alcohol service.
- Updated knowledge base articles with new information related to products or services.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Trained new staff in all areas of beauty therapy, including product knowledge and customer service.
- Maintained up-to-date knowledge of industry trends, best practices, and technologies related to delivery consulting services.
- Provided prompt, courteous, and knowledgeable service to customers in response to inquiries.
- Maintained current knowledge of company products, services, and processes.
- Kept up-to-date knowledge on local roads and highways in order to provide efficient service.
- Maintained up-to-date knowledge on latest technologies related to client's products and services.
- Tracked progress of open cases using ticketing systems such as ServiceNow or JIRA.
- Assisted customers with product selection, demonstrated knowledge of store products and services.
- Maintained up-to-date knowledge of company's products, services and policies in order to assist customers effectively.
- Coached staff on product knowledge, sales techniques, and customer service standards.
- Coached and mentored sales representatives on best practices, customer service, and product knowledge.
- Kept up to date knowledge of local roads and areas serviced by company vehicles.
- Demonstrated knowledge of all hotel facilities and services in order to provide accurate information to guests.
- Demonstrated knowledge of products and services offered by the organization.
- Trained, coached, and supervised staff members on customer service techniques, product knowledge, and operational procedures.
- Trained and supervised staff in all aspects of customer service, product knowledge and store policies.
- Monitored industry trends to remain knowledgeable about current products and services available.
- Provided knowledgeable answers to inquiries regarding products and services.
- Maintained up-to-date knowledge about company's products and services including any changes or updates.
- Provided training on product knowledge, selling techniques, customer service skills, and store policies and procedures.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Provided training sessions for new hires on customer service techniques and product knowledge.
- Conducted regular training sessions for new staff members on product knowledge and customer service procedures.
- Maintained current knowledge of bank products and services offered at branch location.
- Trained new employees on product knowledge, safety rules, operating procedures, customer service practices, and other related topics.
- Trained new booksellers on product knowledge, customer service techniques, and store procedures.
- Provided professionals with technology selection advisory services based on knowledge of software design, methodologies, and best practice.
- Developed strong knowledge base related to various products and services provided by the company.
- Trained new employees in store operations, customer service techniques, and product knowledge.
- Provided answers to client questions to gain knowledge customer service skills.
- Maintained an up-to-date knowledge base about current developments in the field of respite care services.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Maintained current knowledge of store products and services to answer customer inquiries accurately.
- Maintained an up-to-date knowledge of the company's products, services, processes, policies, and procedures related to international operations.
- Maintained an up-to-date knowledge base on current trends in the field of litigation support services.
- Maintained a high level of knowledge about the company's products and services.
- Organized training sessions for staff members to improve their knowledge about products and services offered.
- Maintained up-to-date knowledge of relevant laws, regulations, products and services in order to provide accurate information to clients.
- Participated in training sessions designed to enhance knowledge of new products or services related to student loans.
- Maintained up-to-date knowledge of the organization's products and services offerings as well as industry trends.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Trained new employees on proper customer service techniques and product knowledge.
- Updated knowledgebase documents for team members regarding changes in procedures or policies related to customer service operations.
- Maintained up-to-date knowledge of current library resources and services offered.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Configured and maintained Cisco routers and switches for efficient network performance.
- Monitored network traffic to identify and resolve connectivity issues promptly.
- Collaborated with teams to design and implement secure network architectures.
- Documented network configurations and updates for future reference and troubleshooting.
- Provided technical support to users for network-related inquiries and issues.
- Conducted regular assessments of network security measures to enhance protection.
- Trained junior staff on Cisco technologies, protocols, and best practices.
- Participated in project planning meetings to align network strategies with business goals.
- Managed multiple projects simultaneously while adhering to deadlines.
- Assisted in the design and implementation of new technologies such as VoIP solutions or wireless networks.
- Collaborated with other teams to ensure successful integration of new technologies into the environment.
- Troubleshooted complex network related issues including performance degradation and packet loss.
- Evaluated vendor products to determine compatibility with existing systems.
- Developed scripts to automate routine tasks such as backups, monitoring.
- Participated in disaster recovery testing exercises to prepare for unplanned events.
- Performed regular system maintenance tasks such as patching and software upgrades on Cisco IOS devices.
- Implemented security measures such as firewall policies, access control lists to protect against unauthorized access.
- Provided technical support for users experiencing problems with their networks or applications running on them.
- Ensured compliance with industry standards regarding security best practices.
- Conducted research on emerging technologies in order to recommend improvements to the existing infrastructure.
- Maintained up-to-date documentation of all the networking components including diagrams of current configurations.
- Configured Cisco routers and switches for LAN and WAN connectivity including VLANs, ACLs, port security, NAT, IP routing protocols, QoS, DHCP and HSRP.
- Created detailed reports outlining findings from troubleshooting efforts performed throughout the network environment.
- Resolved network outages in a timely manner by identifying root causes using tools like Wireshark and SolarWinds Network Performance Monitor.
- Installed, configured and maintained various network hardware devices such as routers, switches and firewalls.
- Deployed software patches to alleviate vulnerabilities.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Configured hardware devices and software settings to optimize network performance.
- Provided expert guidance on Microsoft products and solutions to enhance user experience.
- Conducted training sessions for staff on Microsoft applications and best practices.
- Collaborated with teams to implement Microsoft software across various departments.
- Resolved technical issues related to Microsoft tools promptly and effectively.
- Developed instructional materials for easier navigation of Microsoft platforms.
- Analyzed user feedback to improve training programs and support services.
- Assisted in integrating new Microsoft features into existing workflows seamlessly.
- Maintained up-to-date knowledge of Microsoft updates and industry trends consistently.
- Received, sent and edited emails through Microsoft Outlook.
- Trained in-house users on advanced functionality of Excel and Microsoft Word.
- Utilized PowerPoint to to present data and information with text, diagrams with animation.
- Created, saved and shared documents for internal team and customers.
- Maintained calendars, contacts and corresponding notes with Microsoft Outlook.
- Used Excel PivotTables to count, total or average data stored in one large spreadsheet.
- Formatted and edited legal documents and redesigned in-house documents to reduce administrative time.
- Designed templates with hidden functionality to save time on repetitive tasks.
- Installed new versions of Windows OS on users' computers when needed.
- Produced high-quality spreadsheets, documents and presentations for customer-facing and internal needs.
- Created tables to apply formulas and functions.
- Provided technical support to customers utilizing Microsoft products such as Windows, Office and Skype.
- Set up page layouts for margins, columns and printing.
- Managed Active Directory objects such as users, groups, computers, using various tools provided by Microsoft.
- Configured domain controllers, DNS servers, DHCP servers and group policies in a Windows environment.
- Integrated third-party applications with existing MS Office programs like Word or Excel for providing additional functionality to users.
- Collaborated with project managers and authors to address document issues.
- Created documentation on procedures related to implementation, maintenance and troubleshooting of Microsoft products.
- Provided guidance to end-users regarding best practices while working with different Microsoft products like Outlook Express or Internet Explorer.
- Troubleshot any connectivity issues between PCs, Servers and printers, scanners that were connected over a LAN or WAN.
- Created professional newsletters, postcards and flyers with Microsoft Publisher
- Performed periodic updates on existing systems running Microsoft operating systems and ensured compatibility with other software applications.
- Conducted research into emerging technologies from the MS product portfolio for determining potential benefits they can offer customers.
- Evaluated customer feedback received through surveys or other channels regarding usage experience of MS products for improving them further.
- Maintained records of all computer assets owned by the organization along with their configurations using System Center Configuration Manager.
- Monitored server performance metrics such as disk space utilization, memory consumption, to ensure optimal functioning of all services hosted on it.
- Implemented security measures like firewalls or antivirus solutions for protecting clients' data stored in their MS SQL Server databases.
- Identified areas where existing network infrastructure could be improved by utilizing different technologies offered by Microsoft.
- Collaborated with cross-functional teams to integrate Microsoft technologies with other systems, enhancing overall IT infrastructure.
- Led workshops and training sessions on Microsoft Office applications, enhancing team competencies and productivity.
- Optimized SQL Server databases for improved performance and reliability, supporting critical business applications.
- Monitored and analyzed performance metrics of Microsoft systems to identify and address issues proactively.
- Provided technical guidance and recommendations on the selection of Microsoft products to meet business needs effectively.
- Oversaw migration projects to Microsoft Office 365, ensuring seamless transition and minimal disruption to business operations.
- Assisted in budget planning and cost analysis for Microsoft technology investments, ensuring alignment with business objectives.
- Developed and implemented complex Microsoft-based solutions across various departments to enhance productivity and efficiency.
- Implemented Microsoft Azure solutions for cloud storage management, improving data accessibility and security.
- Managed licensing and subscription models for Microsoft products, ensuring compliance and cost-effectiveness.
- Designed and maintained SharePoint sites to facilitate collaboration and information sharing among team members.
- Participated in the development of IT policies and procedures based on best practices for Microsoft environments.
- Facilitated knowledge transfer sessions on the latest Microsoft technologies and updates, keeping the team informed and skilled.
- Configured and maintained Exchange Server, ensuring reliable email communications across the organization.
- Developed PowerShell scripts to automate routine tasks, significantly reducing manual workload and potential for human error.
- Streamlined business processes through the customization of Microsoft Dynamics CRM, leading to improved customer relationship management.
- Analyzed workflows and established priorities for daily operations.
- Reviewed program plans to develop and coordinate activities.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Maintained knowledge of advances in information technology systems and applications.
- Assessed data processing proposals and requirements to determine project feasibility.
- Procured IT resources for strategic and operational computing requirements.
- Managed backup, user account and helpdesk systems.
- Controlled operational IT budget and expenditures within department parameters.
- Created centralized management capability by integrating warehouse management software applications.
- Recruited, trained and supervised IT department staff.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Developed project metrics to follow system build-out progress.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Reviewed and approved project plans prior to implementation.
- Examined metrics and prepared IT project progress reports.
- Met with stakeholders to collaborate and resolve problems.
- Utilized computer programs such as Microsoft Office Suite, AutoCAD, and Salesforce to complete tasks.
- Offered technical support by providing instructions and knowledge regarding network and server operations.
- Created and edited documents, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.
- Analyzed customer needs and created custom solutions utilizing appropriate technologies like Microsoft Hyper-V or Citrix XenServer.
- Configured, tested, and troubleshot server hardware components such as CPUs, memory, disk drives and network interface cards.
- Trained junior staff members on proper usage of financial modeling software packages such as Microsoft Excel or Oracle Hyperion Planning Suite.
- Resolved network connectivity issues by troubleshooting hardware, software, or server problems.
- Generated reports about server health status for review by senior IT personnel.
- Created spreadsheets using Microsoft Excel to track data related to customer orders.
- Deployed new servers with Windows Server OS and configured them according to organization's standards.
- Utilized software programs such as Microsoft Office Suite for data entry and analysis tasks.
- Utilized various computer programs such as Microsoft Office Suite and Property Management System.
- Tracked project milestones using software tools such as Microsoft Project or Trello.
- Deployed applications on test servers for QA testing before releasing them live.
- Monitored server activity logs for potential security threats or vulnerabilities.
- Managed access controls and permissions to ensure server security and data integrity.
- Created SQL Server Integration Services packages for incremental and full loads of data from various sources.
- Created reports in Microsoft Word, Excel and PowerPoint as requested by management.
- Configured servers, routers and switches to prepare for deployment throughout organization.
- Administered virtualized environments such as VMware ESX Server 3.x, 4.x, 5.x and Microsoft Hyper-V 2008R2, 2012R2.
- Prepared documents such as letters, memos and reports using Microsoft Office Suite.
- Created spreadsheets using Microsoft Excel to track data accurately.
- Resolved conflicts between different ISD applications or services running on the same server.
- Deployed patches and updates to servers on a regular basis in order to maintain security standards.
- Created reports detailing server utilization, resource usage, errors and failures.
- Utilized software programs like Microsoft Office Suite to manage documents and records related to events.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Troubleshot network connectivity issues between client machines and web servers as needed.
- Performed capacity planning activities by monitoring utilization trends of server resources.
- Collaborated with other developers to identify opportunities for process optimization when working with Microsoft Access databases.
- Scheduled maintenance tasks for server infrastructure according to established guidelines.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Created documents such as invoices and letters using Microsoft Office Suite applications.
- Deployed applications on production servers after successful completion of development phase.
- Performed regular backups of critical data on the company's web servers.
- Managed DNS services such as BIND9, Microsoft DNS Server and CloudFlare DNS.
- Utilized various software programs including Microsoft Office Suite applications and hospitality industry specific software.
- Monitored server performance metrics including disk space utilization, CPU load averages, memory usage levels.
- Configured server settings for optimal performance of web services.
- Monitored server performance metrics such as disk space utilization, CPU usage and memory consumption.
- Tested applications developed using Microsoft technologies prior to deployment into production environments.
- Prepared presentation materials for internal meetings using Microsoft Office applications.
- Deployed patches and updates across multiple platforms including desktops and servers.
- Analyzed performance metrics from various sources, such as server logs and application monitoring tools, for identifying potential problems before they occur.
- Administered Microsoft Exchange Server 2010 and 2013 including mailbox creation, distribution lists management.
- Performed regular maintenance on servers and other computer equipment.
- Monitored server performance metrics such as disk space usage, memory utilization, CPU load.
- Deployed new servers in the data center following standard procedures for installation and configuration.
- Configured users' accounts in Active Directory and Exchange Server environments.
- Collaborated with other servers, kitchen staff, management, and front desk personnel to ensure smooth daily operations.
- Established procedures for backup of critical data on Unix servers and ensured periodic backups were taken regularly according to standards set by the organization.
- Configured Windows Server operating systems including Active Directory Services for authentication and authorization purposes.
- Implemented automated monitoring systems for tracking suspicious activity across networks, servers, databases, applications.
- Deployed scripts for creating objects like tablespaces, indexes, sequences on production servers.
- Monitored server performance metrics and identified opportunities for optimization.
- Created presentations using Microsoft Office Suite software applications.
- Performed periodic maintenance tasks such as patching servers or upgrading firmware versions.
- Maintained inventory records for hardware components such as servers, switches, routers.
- Created spreadsheets of financial data in Microsoft Excel and tracked key performance indicators.
- Collaborated with professionals to assist server installation, removal, and other maintenance duties.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Installed, configured, maintained and upgraded hardware components such as servers, PCs, laptops .
- Partnered with other servers to manage service to large parties such as receptions and banquets.
- Monitored server performance metrics and optimized queries accordingly for better performance in dashboards.
- Assisted in the development of test plans for various Microsoft software systems.
- Installed, configured, and troubleshot desktop applications such as Microsoft Office Suite, Adobe Creative Suite.
- Monitored server health and availability using HP OpenView Operations Manager 9.0+ and Microsoft System Center 2012 R2+.
- Developed stored procedures, functions and triggers in MS SQL Server 2008, 2012, 2014 database environments as per project requirement.
- Deployed the application on a server environment using Docker containers and Kubernetes clusters.
- Created spreadsheets using Microsoft Excel for tracking projects and budgets.
- Assisted with server migrations from one platform to another while preserving data integrity.
- Maintained an inventory of all installed hardware components in the server room.
- Created stored procedures, functions, views and triggers in MS SQL Server 2012 environment.
- Monitored server resources usage and capacity planning ensuring optimal utilization of available hardware resources.
- Provided support in setting up virtualized environments including VMWare ESXi servers and clusters.
- Configured IIS web server to host multiple websites on a single domain name.
- Monitored network performance and assessed server capacity to ensure optimal operation of the system.
- Conducted regular maintenance of networks, servers and other hardware devices.
- Installed, configured, and maintained network infrastructure components such as routers, switches, firewalls, servers, storage devices.
- Maintained databases including Oracle, MySQL and Microsoft SQL Server.
- Analyzed system requirements to enhance Microsoft infrastructure performance.
- Collaborated with cross-functional teams to implement software solutions effectively.
- Troubleshot technical issues and provided timely support for end-users.
- Documented system configurations and maintained up-to-date technical documentation.
- Developed training materials for staff on Microsoft tools and applications.
- Evaluated software updates and coordinated installation processes across departments.
- Assisted in the development of IT policies to ensure compliance with standards.
- Conducted user training sessions to improve software utilization among staff.
- Managed multiple projects simultaneously while meeting deadlines.
- Troubleshot various hardware and software related problems in a timely manner.
- Monitored system performance metrics by utilizing tools such as Solarwinds or PRTG Network Monitor.
- Configured users' desktops with appropriate software applications based on their requirements.
- Implemented security policies to ensure data integrity and confidentiality of customer information.
- Identified potential risks associated with system changes before implementation.
- Documented incidents including root cause analysis reports for future reference.
- Assisted in designing and implementing solutions using Microsoft technologies such as Active Directory, Exchange Server, Group Policy Objects, DNS, DHCP, IIS.
- Consulted with internal customers regarding their IT needs and provided recommendations accordingly.
- Performed daily system backups utilizing backup software such as Symantec Backup Exec.
- Developed and implemented system procedures for monitoring performance and troubleshooting issues.
- Installed new hardware components into existing systems according to company standards.
- Created detailed technical documentation to assist in the resolution of problems.
- Resolved complex technical issues by researching knowledge base articles and other resources.
- Coordinated with vendors for the installation of new hardware or software components.
- Maintained and monitored Windows server environment, including servers, workstations, and other network devices.
- Facilitated communication between departments during major upgrades or implementations.
- Analyzed data from multiple sources to identify trends in order to improve service delivery.
- Provided support for user accounts administration on domain controllers.
- Ensured compliance with applicable laws and regulations pertaining to IT operations.
- Provided training sessions for staff members on how to use specific software programs or operating systems.
- Applied pre-designed styles and formatted text with fonts and colors.
- Formatted documents with Microsoft products to follow specific corporate style guides.
- Conducted regular system audits on Microsoft platforms to ensure compliance with industry standards and company policies.
- Explored new technologies and tools for productivity, security, and quality assurance purposes.
- Tested, maintained and monitored computer programs and systems.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed and managed project plans while providing status updates to management.
- Trained staff and users to work with computer systems and programs.
- Assisted staff and users with computer malfunctions and program problems.
- Expanded or modified system to serve new purposes or improve workflow.
- Developed, documented and revised system design procedures and quality standards.
- Prepared and presented technical proposals for clients.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Consulted with management to reach agreement on system principles.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Used computer in analysis and solution of business problems.
- Conferred with clients regarding information processing or computation needs.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Ensured accuracy of all data entered into project tracking systems including Microsoft Project software applications.
- Prepared detailed cost forecasts, budgets, and schedules using Microsoft Project software.
- Utilized software applications such as Microsoft Project to create visual representations of timelines and resource allocations.
- Developed training programs which enabled new employees to become proficient in use of tools such as Microsoft Project used in planning large scale projects.
- Tracked project progress using project management software such as Microsoft Project or Basecamp.
- Utilized software applications such as Microsoft Project and Visio for task scheduling purposes.
- Tracked project milestones using appropriate software tools such as Microsoft Project or Excel.
- Leveraged Primavera and Microsoft Project expertise to improve project cohesion and workflow.
- Tracked progress of active projects using appropriate software tools such as Microsoft Project.
- Tracked project progress using specialized software tools such as Microsoft Project or Trello.
- Utilized Microsoft Project software for creating project plans based on customer requirements.
- Organized data into meaningful information utilizing appropriate software programs such as Microsoft Project and Excel.
- Utilized various software programs such as Microsoft Project or Excel for tracking progress on assignments.
- Tracked project schedules using various tools including Microsoft Project or JIRA Software.
- Utilized software tools such as Microsoft Project Manager in order to manage resources more effectively.
- Tracked project progress using project management software tools such as Microsoft Project.
- Tracked progress against deliverables using appropriate software tools such as Microsoft Project.
- Inputted data into various computer programs used in tracking construction projects such as Microsoft Project or Primavera P6.
- Utilized specialized software programs such as Timberline Estimating Software or Microsoft Project.
- Tracked progress on projects using appropriate tools such as Microsoft Project or JIRA.
- Created and maintained detailed project schedules utilizing Microsoft Project, Primavera P6, and Excel to track progress of projects.
- Documented progress on projects using project management software tools like Microsoft Project or Smartsheet.
- Created project plans and schedules using Microsoft Project, outlining tasks and milestones for each project.
- Tracked project milestones using various software tools such as Microsoft Project or JIRA.
- Analyzed project data using software programs such as Microsoft Project in order to evaluate progress against established goals.
- Tracked progress of assigned tasks using project management tools such as Microsoft Project or Jira.
- Provided technical support when using project management software systems such as Microsoft Project or Jira.
- Tracked progress against project milestones utilizing project management tools such as Microsoft Project.
- Participated in weekly team meetings to discuss current projects and initiatives related to Concierge Services offered by the company.
- Assisted in budgeting activities by preparing cost estimates for proposed projects or initiatives.
- Maintained accurate records of project progress including budgets, timelines, milestones achieved.
- Led and managed projects to support logistics efforts and plans.
- Assisted with installation of equipment at customer sites during project deployments.
- Promoted active learning by assigning research projects related to current trends in auditing technology.
- Attended meetings with clients to discuss ongoing projects or potential future work.
- Assisted customers in creating detailed specifications for their software projects.
- Utilized various teaching methods such as lecture-discussion techniques or project-based instruction.
- Developed comprehensive training materials for new staff members related to project management processes.
- Monitored and maintained change requests from clients throughout all stages of project lifecycle from development through go-live.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Contributed to team projects such as developing protocols for medication reconciliation.
- Managed multiple projects simultaneously while maintaining quality standards throughout each project lifecycle.
- Monitored progress towards established objectives for each program or project.
- Collaborated with IT teams on projects involving upgrades or new deployments of hardware and software components.
- Prepared shop drawings, fabrication lists, and material orders for each project.
- Generated reports detailing project status updates and deliverables.
- Collaborated with internal teams on projects involving updating existing systems or developing new ones.
- Coordinated with vendors to purchase necessary parts or equipment needed to complete projects on time and within budget.
- Provided guidance and assistance with research projects and assignments utilizing library resources.
- Prepared comprehensive documentation outlining each step of the project process.
- Conducted literature reviews related to projects under evaluation.
- Analyzed data collected from various sources such as surveys or reports in order to make informed decisions about future projects and operations.
- Provided guidance to undergraduate students conducting independent research projects.
- Prepared presentations about UI and UX projects for internal stakeholders.
- Conducted research projects related to anesthesiology topics under the guidance of faculty members.
- Assisted in raising capital for new projects.
- Created detailed reports regarding progress updates, cost estimates, timeline projections.
- Provided guidance to team members on how to overcome obstacles during the course of a project.
- Maintained relationships with key stakeholders by providing timely updates on project progress.
- Provided guidance and feedback to team members regarding project goals and objectives.
- Provided support to Project Managers during the bidding process.
- Provided feedback on the progress of projects to management staff as needed.
- Assigned tasks to staff members to ensure timely completion of projects.
- Created reports outlining project status, budget utilization, quality metrics and other relevant information for senior management review.
- Adhered to established quality standards when performing inspections on completed projects.
- Participated in weekly team meetings with senior management to discuss progress on projects.
- Prepared detailed reports on project progress and identified potential risks or delays in meeting goals.
- Collaborated with local authorities on inspection requirements prior to final certification of completed projects.
- Prepared quarterly estimated payments for individuals and businesses based on income projections.
- Sourced talent for upcoming projects and conducted interviews when necessary.
- Created detailed project plans outlining objectives, timelines, costs, and resources needed for successful completion of R&D initiatives.
- Communicated effectively with project managers about progress updates on tasks.
- Maintained detailed records of all tasks performed while working on projects associated with implementing an EHR system.
- Conducted research projects related to company operations.
- Participated in project meetings with internal stakeholders to discuss progress updates or technical challenges.
- Prepared presentations summarizing project progress or changes in strategy.
- Developed detailed plans and drawings for custom cabinetry projects.
- Collaborated with engineers, architects and other professionals on various projects.
- Prepared detailed cost estimates for materials needed for various projects.
- Managed Windows Server environments for optimal performance and security.
- Configured and maintained Active Directory services and user accounts.
- Implemented system updates and patches to ensure compliance and reliability.
- Monitored server health using performance tools and diagnostic software.
- Developed backup strategies to protect data integrity across systems.
- Collaborated with teams to troubleshoot and resolve server-related issues.
Commercial Driver Warehouse Associate
Ferguson
Fairbanks, Alaska
04.2024 - 06.2024
- Operated delivery vehicles to transport materials and products safely.
- Complied with all traffic regulations and safety protocols during transportation.
- Inspected vehicles for maintenance issues before and after routes.
- Communicated effectively with dispatch regarding delivery schedules and updates.
- Loaded and unloaded materials efficiently at job sites or warehouses.
- Delivered products while ensuring exceptional customer service, enhancing satisfaction.
- Maintained precise records of deliveries, routes, and vehicle inspections for operational accuracy.
- Assisted in training new drivers on company procedures and safety practices.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Verified cargo security and distribution for safe transport. to ensure that cargo was secure and distributed evenly.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Assisted with loading and unloading freight.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Drove trucks to and from job sites to deliver supplies.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Consistently received high customer scores, reflecting commitment to service excellence.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Saved fuel by leveraging GPS to identify faster routes.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Reported any incidents involving the truck or its cargo to management immediately.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Managed time efficiently when making multiple stops along designated routes.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Assisted passengers with loading and unloading their luggage.
- Reported any vehicle malfunctions or accidents immediately to management.
- Managed fuel consumption and expenses for vehicle operations.
- Maintained confidentiality of sensitive materials during transport.
- Utilized GPS and maps for efficient route planning.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Completed necessary paperwork and documentation for deliveries.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Adapted to changing routes or schedules as required by the employer.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Maintained delivery schedules without compromising safety.
- Maintained detailed records of trips, including pick-up and drop-off times, mileage and fares collected.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Operated a variety of vehicles safely in diverse weather conditions.
- Communicated effectively with dispatch and customers to provide status updates.
- Kept accurate records of deliveries and customer signatures.
- Managed time effectively to meet tight delivery deadlines.
- Adhered to traffic laws and regulations to prevent accidents.
- Coordinated with warehouse staff for efficient cargo loading and unloading.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Checked vehicle after shift for damage.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Collected payments for goods delivered or unloaded.
- Logged deliveries, drop-off times and special conditions in company system.
- Operated forklifts and pallet jacks to move materials efficiently.
- Organized inventory storage for easy access and tracking.
- Loaded and unloaded trucks while ensuring item safety.
- Maintained cleanliness and safety standards in the warehouse.
- Assisted in shipping and receiving processes for timely deliveries.
- Collaborated with team members to optimize workflow efficiency.
- Conducted regular inventory counts to ensure accuracy.
- Utilized warehouse management software for tracking shipments.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Labeled containers correctly for product identification purposes.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted in loading finished goods onto delivery vehicles as required.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Maintained accurate inventory records through manual and computerized systems.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Performed cycle counts to ensure accuracy of inventory levels.
- Handled hazardous materials safely following prescribed regulations.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Operated forklifts to fill or empty overhead spaces.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Collaborated with team members to complete tasks efficiently and accurately.
- Maintained accurate records of all incoming and outgoing shipments.
- Monitored stock levels and reordered supplies when necessary.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Staged and sorted multiple types of products for loading.
- Assisted in packaging and labeling of products for shipment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used digital database to keep records of units and stock moved.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Maintained records of all safety inspection activities conducted.
- Coordinated overall safety inspection and vehicle review to identify less obvious repair or maintenance needs.
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Maintained records of safety inspection results and recommended corrective measures where necessary.
- Conducted field inspections of damaged properties to identify safety hazards, structural integrity issues, and other related damages.
- Scheduled regular inspections of the premises for cleanliness and safety purposes.
- Conducted regular safety inspections of all truck transport machinery.
- Conducted regular site inspections to ensure compliance with safety regulations and standards.
- Completed preventive maintenance, inspections and electrical safety testing to optimize service environment.
- Performed daily inspections of all equipment to ensure functionality and safety standards were met.
- Performed routine safety inspections to ensure compliance with regulatory requirements.
- Adhered to safety protocols throughout inspection of hazardous cargo to protect personnel from exposure to chemicals or other harmful agents.
- Conducted fire, safety and sanitation inspections.
- Performed daily inspections of anesthesia machines to ensure proper functioning and safety prior to patient procedures.
- Conducted regular inspections of the pump room to ensure safety regulations are met.
- Conducted regular inspections of the facility for safety purposes.
- Conducted comprehensive food safety inspections and risk assessments of restaurants, retail establishments, and food processing facilities.
- Conducted pre-flight inspections on aircrafts to verify safety equipment was properly installed and operational.
- Conducted regular inspections of kennels to ensure cleanliness and safety standards were met.
- Conducted daily inspections of the airfield facilities to ensure compliance with safety protocols.
- Conducted safety inspections and ensured that all safety protocols were followed.
- Performed vehicle inspections, ensuring proper functioning of brakes, lights, signals, and other safety features.
- Performed daily turbine inspections, ensuring all safety protocols were followed.
- Ensured compliance with FAA safety regulations by conducting preflight inspections on planes before departure times.
- Adhered to established safety protocols while conducting inspections of hazardous materials.
- Conducted regular inspections of equipment used by the section to ensure functionality and safety.
- Conducted regular inspections of the premises to ensure safety regulations were met and maintained a safe environment for shoppers.
- Conducted pre-trip inspections of vehicles to confirm compliance with safety regulations.
- Completed pre- and post-trip safety inspections to record and report defects and malfunctions.
- Conducted regular inspections of vehicles to ensure that they meet safety regulations prior to release from the shop.
- Conducted regular inspections of the facility to identify potential safety hazards or operational issues.
- Performed regular inspections of warehouse facilities to ensure safety regulations were being met.
- Ensured compliance with safety regulations and policies by performing daily inspections of the facility.
- Performed monthly inspections of all residential units to ensure compliance with safety and maintenance regulations.
- Performed regular inspections of equipment used by staff members in order to maintain safety standards.
- Conducted regular inspections of tools, work areas, and vehicles to ensure safety regulations were being followed.
- Conducted regular inspections of public housing units to ensure safety, security, and cleanliness standards were met.
- Performed daily vehicle inspections to ensure safety while on the road.
- Conducted regular inspections of the facility to ensure safety and security.
- Performed daily vehicle safety inspections and documented results.
- Performed daily inspections on all equipment used in the shipping process to ensure safety standards were met.
- Conducted regular inspections of fences, gates and enclosures for safety purposes.
- Performed inspections of fire alarm systems to ensure proper functioning and safety compliance.
- Conducted regular inspections of job sites to identify potential hazards or safety violations.
- Conducted regular inspections of the facility to identify any safety hazards or necessary repairs.
- Performed routine inspections of dock area for safety hazards or issues.
- Conducted regular inspections of assigned areas to identify potential hazards or safety concerns.
- Conducted pre-flight inspections of all aircraft components to ensure safety and compliance with regulations.
- Conducted pre-race inspections to ensure vehicles met all safety requirements.
- Carried out regular inspections of landing gear, brakes, tares for safety purposes.
- Conducted regular inspections of worksites to identify potential safety hazards or areas requiring improvement.
- Conducted regular room inspections to maintain health and safety standards.
- Performed daily safety checks and inspections of ship equipment, systems, and machinery.
- Conduct safety inspections of the robotic system prior to operation.
- Conducted regular inspections of facilities to ensure safety regulations were met.
- Adhered strictly to safety protocols when conducting home inspections in hazardous areas such as attics or crawl spaces.
- Assessed the safety and security of structures prior to inspection.
- Performed daily inspections to ensure compliance with the project's specifications, quality standards, and safety regulations.
- Ensured a safe working environment by conducting safety inspections of the shop area.
- Conducted daily safety inspections of the warehouse area.
- Conducted monthly safety inspections of the tool room area.
- Conducted daily inspections of all public spaces for safety hazards.
- Performed pre-trip inspections of fuel truck, ensuring all safety features were in working order.
- Conducted safety inspections on all hospital-owned medical equipment and devices.
Field Maintenance Technician
WinnCompanies
Fairbanks, USA
07.2022 - 04.2024
- Conducted routine inspections of mechanical systems and building infrastructure.
- Performed preventive maintenance on HVAC and plumbing systems.
- Diagnosed equipment malfunctions and implemented effective repairs.
- Collaborated with team members to execute maintenance schedules.
- Utilized hand and power tools to complete repair tasks efficiently.
- Maintained accurate records of maintenance activities and inventory to ensure efficient operations.
- Responded promptly to service requests from property management teams.
- Ensured compliance with safety regulations during maintenance operations.
- Provided technical support to customers over the phone or in person.
- Rebuilt engines using specialized tools and diagnostic software programs.
- Performed inspections to ensure all machines were in safe working condition.
- Maintained records of maintenance activities on work orders or log sheets.
- Inspected brakes and steering systems for proper operation.
- Troubleshot mechanical and electrical issues with field equipment.
- Checked fluid levels in radiators, transmissions and differentials.
- Conducted preventative maintenance and repairs on a variety of equipment, including tractors, mowers, harvesters, and other agricultural machinery.
- Replaced worn parts such as belts, hoses, seals, bearings and sprockets.
- Repaired hydraulic systems by replacing pumps and valves or flushing lines.
- Adjusted machine settings according to manufacturer specifications.
- Disassembled defective parts for further inspection or repair.
- Aligned wheels using laser alignment equipment to ensure optimal performance.
- Cleaned fuel tanks and replaced fuel injectors.
- Ordered necessary replacement parts from vendors in a timely manner.
- Adhered to safety procedures while operating heavy machinery.
- Utilized hand tools such as wrenches, pliers, screwdrivers and hammers.
- Operated welding equipment to repair broken metal components.
- Tested repaired systems to verify they met operational requirements.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Drove and maintained company vehicle, keeping in peak condition.
- Trained customers on equipment after installation.
- Performed annual and preventive system service maintenance.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Operated hand tools and power equipment according to corporate safety procedures.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Documented service activities with detailed reports on completed work, identified issues, and recommendations for future maintenance.
- Mentored and trained new employees on processes, flow and safety procedures.
- Explained and demonstrated equipment operations to customer.
- Maintained equipment performance by cleaning and lubricating components.
- Collaborated with team members to assess equipment performance needs.
- Communicated with vendors, upper management, and peers.
- Diagnosed and repaired mechanical issues according to industry standards.
- Analyzed equipment data to isolate and diagnose faults.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Implemented troubleshooting techniques to resolve issue.
- Repaired machines, equipment or structures using tools or equipment.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Maintained or repaired specialized equipment or machinery.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Recorded type and cost of maintenance or repair work.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Aligned and balanced new equipment after installation.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
- Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared surfaces by cleaning, sanding, and priming for paint application.
- Mixed paints and coatings to achieve desired colors and textures.
- Applied paint using brushes, rollers, and spray equipment efficiently.
- Ensured adherence to safety procedures while handling hazardous materials.
- Collaborated with team members to complete projects on schedule.
- Maintained tools and equipment in good working condition for optimal performance.
- Inspected finished work for quality assurance and compliance with standards.
- Engaged with clients to clarify project requirements and align expectations for successful outcomes.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Cleaned up job sites after completion of projects.
- Used power and hand tools safely and effectively.
- Used ladders and scaffolds to reach high walls and ceilings.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Cleaned and smoothed surfaces prior to painting.
- Wore protective clothing such as masks, respirators and gloves.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Applied primers and sealers to prepare new surfaces for painting.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Sanded woodwork prior to staining or painting.
- Assessed work areas to determine safety measures required before beginning the job.
- Repaired cracks in drywall prior to painting or wallpapering rooms.
- Consulted with clients regarding colors and finishes.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Protected furniture from dust generated during the preparation of walls.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Spread undercoats and finish materials using rollers and spray equipment.
- Operated airless spray equipment and motorized lifts.
- Identified surface to be covered and characteristics of finish to properly select roller, power sprayer and right size brush.
- Removed old wall coverings before applying new ones.
- Chose correct brushes and materials for jobs and purchased from vendors.
- Mixed paints to desired color and texture.
- Estimated cost of materials needed for the project.
- Maintained thorough inventory of paint equipment and supplies by checking product levels.
- Selected, mixed and applied surface coatings to match and restore interior or exterior surfaces.
- Inspected work sites to measure dimensions, lay out work, and estimate materials for each job.
- Provided expert advice on the best products to use for various jobs.
- Followed the manufacturer's instructions when mixing chemicals for special applications.
- Ensured proper ventilation while using solvents or oil-based paints.
- Documented progress and provided estimated completion time for clients.
- Measured, cut, and installed wallpaper.
- Recommended blending, harmonizing and contrasting color options to customers.
- Kept accurate records of completed jobs for billing purposes.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Removed old finishes by stripping, sanding or using water or abrasive blasting.
- Applied primers or sealers to prepare bare wood or metal for finish coats.
- Removed pictures, door knobs or electric switch covers prior to painting.
- Completed high-volume weekly painting jobs with consistently positive customer feedback.
- Mixed and matched paint, stain or varnish with oil or thinning and drying additives to obtain desired colors and consistencies.
- Washed and treated surfaces with oil, turpentine or other preparations.
- Selected and purchased tools or finishes for surfaces to be covered.
- Monitored paint supplies, placing orders whenever needed and properly and safely disposed of old paint.
- Constructed frames using various materials for residential and commercial projects.
- Collaborated with contractors to ensure accurate project specifications and requirements.
- Operated power tools safely for cutting and assembling frame components.
- Inspected completed frames for quality assurance and structural integrity.
- Maintained a clean and organized workspace to enhance safety compliance.
- Assisted in training new employees on framing techniques and tool usage.
- Communicated effectively with team members to coordinate project timelines.
- Followed blueprints and design plans to execute framing tasks accurately.
- Measured and cut lumber to specified dimensions using a hand saw, power miter saw, or radial arm saw.
- Assembled and nailed together the framework of studs, headers and sills.
- Fitted, cut and installed wood trim.
- Completed tear-down of existing construction to prepare for new construction.
- Constructed wood trusses and rafters according to specifications.
- Selected tools, equipment and materials from storage to transport to work site.
- Analyzed blueprints and drawings to determine structural dimensions of framework.
- Cleaned up job sites upon completion of work by disposing of any unused materials according to municipal regulations.
- Stacked materials neatly at job sites in order to maintain a safe environment free from clutter.
- Positioned and held timbers, lumber, or paneling in place for fastening or cutting.
- Placed protective coverings over finished surfaces while working in order to prevent damage caused by tools or debris.
- Installed drywall, plasterboard or paneling over interior walls and ceilings.
- Examined construction plans to identify potential structural problems.
- Reinforced structural elements with metal ties when required by local building codes.
- Repaired damaged sections of framing using appropriate materials such as treated lumber or galvanized nails.
- Reviewed and interpreted project specifications, determining tools and equipment needed.
- Removed old framing components from buildings undergoing renovation work.
- Built scaffolding for workers engaged in high-level construction projects such as roofing applications.
- Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes.
- Laid out patterns of interior partitions onto the floor before assembling the framing components that make up each partition wall.
- Attached insulation material between wall studs or ceiling joists to provide thermal protection.
- Inspected existing structures for signs of damage due to age, wear and tear or environmental factors.
- Applied caulk, sealants and other agents to installed surfaces.
- Cut metal lath to size for reinforcing stucco finishes on walls and ceilings.
- Set steel framing components in place with an overhead crane or hoist before bolting them into position.
- Analyzed problematic installations and implemented appropriate solutions for quick remediation.
- Assisted electricians by cutting holes through wall frames so they could run wiring or plumbing pipes through them.
- Hung fireproof doors on their hinges after properly measuring their openings.
- Applied weatherproofing treatments such as caulking around exterior frames prior to installation.
- Installed windows, flooring, or trim using hand or power tools.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Fashioned frameworks or props using hand tools and wood screws, nails or glue.
- Verified trueness of construction using plumb and level.
- Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
- Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Consistently constructed square and level projects.
- Worked independently on projects and tasks within carpentry team.
- Covered subfloors with building paper and lay hardwood or parquet floors by nailing to subfloor or cementing to mastic base.
- Inspected tiles, wall coverings or woodwork for breakage or damage.
- Coordinated with subcontractors to work specialty areas, heating or electrical wiring work.
- Maintained records and documented actions for progress reports.
- Installed various tile types in residential and commercial spaces.
- Prepared surfaces by cleaning and leveling before tile application.
- Cut tiles using hand tools and electric saws for precise fitting.
- Applied grout and sealants to ensure durability and aesthetics.
- Collaborated with contractors to meet project specifications and timelines.
- Maintained tools and equipment for safe and efficient operations.
- Assisted in training new tile setters on techniques and safety practices.
- Ensured compliance with local building codes during installation projects.
- Used power tools and machinery properly to avoid job site accidents.
- Cut tiles and marble to project specifications by using power wet saws and tile cutters.
- Cleaned all work areas after completing each job assignment.
- Measured, cut, and installed ceramic tile, marble, and stone using hand tools and power cutting tools.
- Ensured that all customer requirements were met before leaving job site.
- Repaired damaged tiles by replacing them with new ones or patching them up with matching pieces.
- Grouted walls, floors and countertops with appropriate materials.
- Laid out tile patterns and ensured proper alignment of tiles.
- Used spacers between tiles and marble to align distance before grout application.
- Prepared sub-floor surfaces by removing existing material or filling in cracks.
- Installed backer boards on floors and walls to provide a base for the tiling process.
- Identified materials and amount of labor required for project completion after reviewing blueprints.
- Collaborated with other tradespeople such as plumbers, electricians, masons, in order to complete projects efficiently.
- Adhered to safety regulations while working onsite.
- Provided customers with information about tile care and maintenance procedures.
- Applied waterproofing membranes to showers, tubs, sinks. to prevent water seepage into underlying structures.
- Mixed adhesive according to manufacturer's instructions for wall and floor tiles installation.
- Inspected newly installed tiles for any defects such as chips or cracks.
- Utilized plywood and mortar to level different surfaces before laying marble and tile.
- Provided friendly and knowledgeable service to customers.
- Communicated effectively with clients regarding design plans prior to commencement of work.
- Loaded supplies onto truck for delivery to job sites.
- Assisted other tradespeople in completion of their tasks when needed.
- Built and disassembled scaffolds, bracing and barricades.
- Attended training sessions related to tile setting techniques.
- Inspected installations for conformance to specifications as well as industry standards.
- Documented daily activities and completed paperwork for each job.
- Handled many installations each month smoothly.
- Cleaned and leveled surface areas and removed excess grout.
- Prepared tiling surfaces using waterproofing materials and lath.
- Created decorative wall and floor designs using mosaic tile setups.
- Applied cement and arranged tiles according to design plans.
- Formed tile beds using concrete, plaster and mastic materials.
- Installed decorative designs on floors and walls with mosaic tiles.
- Created precise shapes in tile and stone to work around terrain, corners and obstacles.
- Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
- Determined best tile layout to achieve desired pattern and support timely project completion.
- Prepared cost and labor quotes based on estimated time and materials needed.
- Reviewed blueprints and work instructions to determine and execute requirements.
- Placed and finished pre-cast units for residential and commercial customers.
- Achieved professional finishes with expert polishing.
- Installed various carpet types in residential and commercial properties.
- Prepared surfaces by removing old flooring and cleaning areas thoroughly.
- Measured and cut carpet to fit specific room dimensions accurately.
- Utilized tools such as tack strips, adhesive, and stretchers for installation.
- Collaborated with clients to select appropriate materials for each project.
- Trained junior installers on techniques and safety procedures effectively.
- Maintained tools and equipment in safe, working condition at all times.
- Ensured compliance with industry standards during installation processes.
- Utilized hand tools such as knives, scissors, irons and seam rollers to install carpets properly.
- Worked with other installers on larger projects requiring multiple people.
- Trimmed excess materials after installation was complete.
- Moved furniture as needed for installation purposes.
- Walked through jobs sites after installation to identify errors and completed rework to correct problems.
- Installed carpet padding and tack strips around the perimeter of the room.
- Measured, cut, and seamed carpet to fit rooms of various sizes.
- Used power stretchers to stretch carpets over large areas.
- Communicated with customers regarding their expectations for the finished product.
- Maintained schedule of appointments and conducted reminder calls to eliminate no shows.
- Performed minor repairs on carpets such as patching holes or tears.
- Transported tools and equipment to job sites for installation and maintenance tasks.
- Handled consumer complaints related to carpets and upholstery to address concerns and answer questions.
- Adhered strictly to safety guidelines while working with power equipment.
- Prepared service bills to collect payment for cleaning and installation services.
- Cleaned upholstery using chemicals and steam vacuum to remove dirt and stains.
- Inspected carpets for flaws or imperfections before installing them.
- Met with customers to give free estimates on cost of installation and removal of existing flooring.
- Sewed seams in order to create a uniform look.
- Operated and maintained company vehicle, keeping accurate records of mileage and service calls.
- Created itemized, accurate paperwork detailing expected costs and timeframe for installation services.
- Inspected residential and commercial sites to prepare estimates of cleaning costs.
- Discussed cleaning solutions and estimated drying times to educate customers for aftercare.
- Demonstrated protective coatings and odor treatments to upsell services and increase profits.
- Cleaned carpets prior to installation using vacuum cleaners and shampooers.
- Provided guidance and instruction to apprentices during installations.
- Determined chemical solution mixtures to remove stubborn dirt and stains from carpets.
- Furnished quality carpet and upholstery cleaning services to residential and commercial clients.
- Removed and disposed of old carpet and pad before beginning floor prep and installation.
- Measured, cut and trimmed carpet to fit specific places and work around room features.
- Prepared surfaces, applied adhesives and corrected installation problems, promoting complete customer satisfaction.
- Fastened metal treads across door openings to prevent tripping hazards and secured seams.
- Performed residential, commercial and institutional jobs with accuracy, safety and speed.
- Measured, cut and installed tackless strips to baseboards and walls.
- Stretched carpet to align with walls, creating smooth surfaces using tack strips tape, tacks and glue.
- Installed laminate, carpeting and tile for commercial and residential customers.
- Followed company uniform, performance and security policies with every job.
- Kept business entrances clean, tidy and professional in appearance.
- Notified management of structural issues and major repairs.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Completed routine maintenance checks, notifying management of needed repairs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Took care to protect furniture and surfaces from dust and debris with clothes and tape.
CDL Cat B/Bus Driver
Durham District School Board
Fairbanks, Alaska
12.2021 - 06.2023
- Transported students safely to and from school and special events.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students with boarding and exiting the bus safely.
- Collaborated with school staff to address student needs and optimize transportation schedules.
- Maintained accurate records of routes, mileage, and student behavior reports.
- Adhered to traffic laws and district policies while driving a school bus.
- Directed student behavior to ensure a safe and respectful riding environment on the bus.
- Collaborated with parents and guardians to address transportation concerns promptly.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Verified that all passengers were seated before operating the bus.
- Assisted passengers with special needs by safely operating wheelchair lifts during boarding and disembarking.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Greeted customers in a friendly manner when boarding the bus.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Maintained cleanliness of bus interiors by vacuuming floors and wiping surfaces regularly.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Provided route, schedule and fare information to passengers.
- Collected fares, tickets and passes accurately.
- Helped unload luggage from buses upon arrival at destination stops.
- Stocked buses with supplies such as maps, brochures and other materials for passenger use.
- Performed minor repairs on buses, including changing tires and jump-starting engines.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Complied with local traffic regulations and safety requirements for bus operation.
- Announced stops clearly to help passengers disembark at correct locations.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Handled passenger emergencies or disruptions.
Project Manager, PMO
TIVIT
São Paulo, SP
01.2006 - 01.2022
- Led project planning sessions to define scope and objectives.
- Coordinated cross-functional teams to ensure timely project delivery.
- Managed project documentation and reporting processes effectively.
- Facilitated stakeholder meetings to gather requirements and feedback.
- Developed risk management strategies to identify potential challenges.
- Implemented project management tools for tracking progress and tasks.
- Mentored junior team members on best project management practices.
- Evaluated project outcomes to enhance future strategies and approaches.
- Identified potential risks associated with projects and developed mitigation strategies accordingly.
- Organized team meetings to review progress towards goals and objectives and provided guidance on resolving challenges.
- Generated periodic reports summarizing progress of teams on initiatives under PMO's oversight to inform stakeholders.
- Identified areas for process improvement within the PMO framework.
- Provided training on software tools used in managing projects and programs such as MS Project or Primavera P6.
- Tracked project costs, including labor hours of team members on assigned tasks, to ensure alignment with budget constraints.
- Monitored customer satisfaction levels by collecting feedback from stakeholders through surveys or interviews.
- Conducted risk management activities such as identification, quantification, response planning and monitoring of risks.
- Maintained a repository of all documents related to projects and programs such as financial records, technical specifications.
- Developed a system of metrics to measure success rates against established targets for each project and program.
- Created project governance models to ensure compliance with standards and regulations.
- Assisted in the development of policies and procedures related to projects and programs.
- Performed regular audits on existing processes to ensure compliance with organizational standards.
- Analyzed performance data to identify trends or gaps in delivery of services within the PMO.
- Managed cross-functional teams responsible for successful completion of projects and programs according to scope, timeline, budget constraints and quality requirements.
- Collaborated with vendors for procurement of materials required for successful completion of projects and programs.
- Coordinated internal resources for timely implementation of initiatives across departments.
- Facilitated meetings with stakeholders to review progress against plan and resolve issues and concerns.
- Provided guidance on best practices in project management methodology across multiple business units.
- Prepared presentations summarizing progress against key milestones throughout the life cycle of a project and program.
- Developed and maintained project plans, schedules, budgets, resource plans and status reports.
- Conducted periodic inspections of job sites for quality and progress.
- Led meetings with internal team members, consultants and contractors.
- Built and established strong partnerships with teams, vendors and contractors.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Modified project plans when needed to better align with organizational objectives.
- Assessed project requirements by reviewing objectives and timelines for successful delivery. by reviewing project objectives and schedules.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Produced thorough, accurate and timely reports of project activities.
- Conferred with project personnel to identify and resolve problems.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Coordinated ITIL processes to improve service management and delivery efficiency.
- Facilitated training sessions for staff on ITIL best practices and methodologies.
- Collaborated with cross-functional teams to align IT services with business needs.
- Developed and maintained documentation for ITIL procedures and workflows.
- Assisted in incident management by tracking and resolving service disruptions.
- Analyzed service metrics to identify areas for process improvement and optimization.
- Supported change management initiatives to minimize disruption during IT updates.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Reviewed and updated service level agreements to ensure compliance with standards.
- Worked closely with third-party vendors to ensure they understand the organization's expectations regarding service delivery according to ITIL best practices.
- Developed and implemented ITIL processes, procedures, and strategies to ensure optimal service delivery.
- Identified opportunities to improve service performance through analysis of trends in problem resolution times, incident response times.
- Performed root cause analysis activities to identify underlying causes of problems or incidents within the organization's infrastructure environment.
- Established communication channels between customers and internal teams so that feedback could be collected more effectively.
- Managed vendor relationships ensuring that contractual obligations are met in a timely manner.
- Conducted regular reviews of ITIL policies and standards to ensure compliance with current industry best practices.
- Organized meetings between stakeholders from different departments to discuss improvements needed in their respective areas.
- Assisted in the resolution of incidents by providing expertise on service management processes, including incident management and problem management.
- Monitored change requests according to established SLAs and reported any issues or discrepancies encountered during the process.
- Carried out audits on a regular basis in order to verify that all processes were being followed correctly according.
- Provided guidance and support for staff who have questions about specific aspects of the ITIL framework.
- Analyzed existing ITIL framework for areas of improvement and identified solutions for process optimization.
- Developed comprehensive training programs for personnel in the use of various ITIL tools, techniques, and methodologies.
- Coordinated with stakeholders to develop service level agreements that accurately reflect customer requirements.
- Ensured that all staff are aware of their responsibilities when it comes to managing services according to ITIL principles.
- Reviewed existing documentation related to processes being managed using the ITIL framework and made suggestions for improvement where necessary.
- Created reports detailing key performance indicators related to service levels achieved against targets set out in SLAs.
- Implemented appropriate changes following approval from senior leadership team members.
- Documented detailed instructions outlining how each step in a given process should be completed according to ITIL guidelines.
- Developed and managed project plans while providing status updates to management.
- Trained staff and users to work with computer systems and programs.
- Explored new technologies and tools for productivity, security, and quality assurance purposes.
- Tested, maintained and monitored computer programs and systems.
- Troubleshot program and system malfunctions to restore normal functioning.
- Assisted staff and users with computer malfunctions and program problems.
- Expanded or modified system to serve new purposes or improve workflow.
- Developed, documented and revised system design procedures and quality standards.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Consulted with management to reach agreement on system principles.
- Prepared and presented technical proposals for clients.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Conferred with clients regarding information processing or computation needs.
- Used computer in analysis and solution of business problems.
- Assessed usefulness of pre-developed application packages and adapted to user environment.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Mapped industry standard design patterns to existing code base to derive component architecture model of system.
- Investigated department processes and facilitated company becoming ISO9000-qualified.
- Assisted other IT staff with projects related to server infrastructure management.
- Prepared correspondence, reports and other documents using Microsoft Office Suite applications.
- Utilized computer software programs such as Microsoft Word to transcribe recorded conversations.
- Designed RESTful APIs that enable communication between server-side components and client-side applications running on Android devices.
- Utilized a variety of software programs such as Argus Enterprise, ProCalc, and Microsoft Office Suite to analyze financial information related to appraisals.
- Assisted with the development of new features for existing Windows Builder applications.
- Created study specific databases using Microsoft Access or other software applications.
- Configured and maintained Windows servers, Active Directory, DNS, DHCP, file shares, and group policy.
- Cleaned bus interiors and exteriors, including windows, seats, floors, and walls.
- Wash windows inside and outside the stall area on a regular basis.
- Configured hardware components such as servers, routers, switches, firewalls according to customer specifications.
- Installed, configured, and maintained Windows Server operating systems.
- Created professional newsletters, postcards and flyers with Microsoft Publisher
- Troubleshot hardware and software problems on computers, servers and networks.
- Deployed websites from staging environments into production servers.
- Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
- Provided technical support for manual and automated tests by utilizing various tools such as Microsoft Test Manager.
- Installed operating systems such as Windows, Linux and Mac OS X on servers and workstations.
- Provided technical support for users on Windows operating systems including resolving network connectivity issues.
- Managed server-related projects, ensuring they are completed on time and within budget.
- Installed and configured Windows Server operating systems, including Windows 2000, 2003, 2008 and 2012.
- Cleaned windows and walls throughout the facility.
- Installed, configured and maintained server operating systems including Windows Server 2008, 2012, 2016, 2019 as well as Linux distributions such as Red Hat Enterprise Linux, CentOS, Ubuntu.
- Configured server settings such as Apache, Nginx and MySQL according to project requirements.
- Monitored server performance metrics using specialized monitoring tools.
- Developed spreadsheets using Microsoft Excel for tracking budget expenses.
- Notified server after seating parties in section to facilitate prompt service.
- Deployed applications and services on servers according to established standards.
- Conducted regular maintenance checks on server hardware and software systems.
- Created spreadsheets using Microsoft Excel to track sales data over time.
- Installed and supported many Microsoft Windows Servers in Active Directory Cluster.
- Stapled, tacked or glued posters onto fences, walls, billboards, poles and windows.
- Maintained up-to-date knowledge of features available within Microsoft's cloud platform offerings including IaaS, PaaS, Serverless computing models.
- Analyzed customer needs and created custom solutions utilizing appropriate technologies like Microsoft Hyper-V or Citrix XenServer.
- Configured Windows Servers to host multiple websites with different technologies like ASP.NET, PHP, HTML5.
- Fit windows and doors into prepared openings in walls.
- Installed, configured and maintained Windows Server 2008, 2012, 2016 Operating Systems.
- Maintained and monitored Windows server environment, including servers, workstations, and other network devices.
- Maintained inventory records of all hardware components including servers, workstations and peripherals.
- Supported multiple domains across a wide variety of platforms including Windows Server 2008-2012 R2 and 2016 Operating Systems.
- Deployed new servers with Windows Server OS and configured them according to organization's standards.
- Deployed applications on multiple servers with automated scripts written in PowerShell or Windows Batch files.
- Utilized various software programs such as Microsoft Excel, Access, Word, and Outlook.
- Troubleshot issues related to malfunctioning windows using technical manuals and diagrams as guides.
- Installed, configured and tested LAN and WAN components including servers, hubs, bridges and routers.
- Maintained and administered various system software including Windows Server, Exchange, SQL Server.
- Monitored performance of applications running on Microsoft platform such as SQL Server 2008 and 2012.
- Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
- Developed and implemented system designs, including server hardware and software configuration, to meet the requirements of multiple applications.
- Utilized software programs such as SAP Business One and Microsoft Excel for order entry purposes.
- Managed user accounts in various databases including Microsoft Exchange Server and SQL Server.
- Implemented data replication between two different databases using DataGuard feature of Oracle Database Server.
- Performed configuration and deployment of Windows Servers in a virtualized environment.
- Developed processes for monitoring server performance metrics such as CPU usage and memory utilization.
- Configured, maintained and monitored security systems such as firewalls, intrusion detection systems and authentication servers.
- Deployed necessary updates and patches across all servers in a timely manner.
- Provided technical support to users with regard to their access rights or any other server related issues.
- Utilized Microsoft Office Suite extensively for creating documents related to the project's deliverables.
- Prepared documents such as reports, memos, letters, and spreadsheets using word processing software programs such as Microsoft Word or Excel.
- Performed regular backups of web servers to prevent data loss in case of system failure or attack.
- Configured, installed and maintained Windows Server operating systems for local area networks and wide area networks.
- Deployed new Windows OS images using automated deployment tools like SCCM or Ghost imaging solution suite from a centralized server location.
- Prepared labels for mailing purposes using software programs such as Microsoft Word or Excel.
- Analyzed network traffic patterns using packet sniffers such as Wireshark or Microsoft Network Monitor.
- Configured Windows Server 2008, 2012, 2016 servers with Active Directory services and Group Policy Objects.
- Developed spreadsheets using Microsoft Excel applications.
- Created presentations using Microsoft PowerPoint for weekly meetings and special events.
- Created presentations using Microsoft Office programs such as Word, Excel and PowerPoint.
- Installed and configured software applications on Windows desktop and server platforms.
Production Worker
Christensen Arms
Gunnison, Utah
06.2019 - 11.2021
- Operated machinery to assemble firearm components, ensuring accuracy and adherence to safety standards.
- Operated CNC machine to manufacture precision components.
- Conducted quality checks on finished products for defects.
- Loaded and unloaded materials for production processes, facilitating smooth workflow and timely completion.
- Maintained clean and organized work environment, supporting safety protocols and operational efficiency.
Cashier Associates
7 Eleven Gas Station
Salt Lake City, Utah
02.2015 - 07.2019
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service to ensure a positive shopping experience.
- Maintained cleanliness and organization of the sales floor and checkout area.
- Handled inventory management and restocked shelves throughout shifts.
- Assisted customers with product inquiries and guided them to desired items.
- Collaborated with team members to manage peak hours effectively.
- Monitored fuel prices and ensured compliance with safety regulations at the station.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Welcomed customers upon entry to enhance their shopping experience. and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered exceptional customer service by promoting loyalty programs, positively impacting customer retention.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays and arranged merchandise to effectively promote sales and attract customer attention.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Enhanced customer satisfaction by personalizing service for each patron, fostering loyalty and repeat business.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained cleanliness and organization of the sales floor and restrooms.
- Stocked shelves with merchandise and ensured proper product placement.
- Collaborated with team members to maintain a positive work environment.
- Monitored inventory levels and reported shortages to management.
- Assisted customers with inquiries and provided friendly service.
- Built relationships with customers by providing friendly customer service.
- Ensured compliance with safety regulations and company policies consistently.
- Executed daily opening and closing procedures accurately and timely.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Organized backroom areas to maintain a clean and organized work environment.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Trained new associates on store operations, policies, and procedures.
- Ensured compliance with company safety regulations at all times while on the job.
- Performed cash register functions accurately and efficiently.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Operated equipment such as scanners and scales correctly during checkout process.
- Handled incoming calls from customers regarding orders or other inquiries.
- Collaborated with other departments to ensure successful product launches.
- Analyzed financial data to identify trends and areas for improvement.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Identified needs of customers promptly and efficiently.
- Processed payments using point-of-sale systems.
- Developed and maintained relationships with clients and vendors.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Worked closely with human resources to support employee management and organizational planning.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Determined consumer needs to provide products and services appealing to larger market.
- Organized client meetings to provide project updates.
- Analyzed company's expenditures and developed financial models.
- Audited company's legal documents to verify compliant policies and procedures.
IT Project Coordinator
T-Systems
Sao Paulo, Brazil
02.2008 - 01.2015
- Coordinated project timelines and resource allocation across multiple teams.
- Facilitated stakeholder and project team communication to align expectations and objectives.
- Developed and maintained project documentation for clarity and consistency.
- Organized meetings and workshops to gather requirements and feedback from users.
- Monitored project progress using management software, ensuring timely tracking of milestones and deliverables.
- Assisted in risk assessment activities to identify potential project challenges.
- Provided training sessions for team members on project management tools and processes.
- Supported budget management by tracking expenses related to projects and initiatives.
- Created detailed status reports that summarized project activities and highlighted progress toward established goals.
- Provided guidance on best practices for software development processes.
- Developed project plans and timelines to ensure successful completion of projects.
- Ensured compliance with applicable laws, regulations, policies, procedures.
- Negotiated contracts with vendors or third-party service providers.
- Facilitated cross-functional collaboration among technical teams for successful execution of projects.
- Supported budgeting activities by providing financial estimates for proposed initiatives.
- Organized and maintained project documents, including charters, schedules, budgets, and reports.
- Assisted in defining quality assurance standards for all aspects of a project's life cycle.
- Monitored progress against deadlines and milestones to ensure timely delivery of projects.
- Worked closely with stakeholders to define project scope and objectives.
- Communicated regularly with senior leadership regarding the status of current projects.
- Managed the allocation of resources across multiple projects.
- Coordinated internal and external communications related to projects.
- Developed training materials and provided instruction on new technologies or processes used in projects.
- Analyzed data from various sources to assess performance against established criteria.
- Identified risks associated with each project and developed mitigation strategies.
- Resolved conflicts between competing priorities within the team.
- Conducted regular meetings with project teams to review progress and identify potential issues.
- Maintained up-to-date knowledge of industry trends related to IT Project Coordination.
- Participated in post-project reviews to document successes, lessons learned, challenges faced.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Prepared cost estimates for projects of varying sizes.
- Conducted periodic inspections of job sites for quality and progress.
- Oversaw management of contracts with vendors, ensuring compliance and timely deliverables. with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Created team objectives and roles with specific goals outlined for each individual.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Drafted project construction schedule and updated as job progressed.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Identified, addressed and either resolved or escalated project issues.
- Produced thorough, accurate and timely reports of project activities.
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
- Led strategic planning sessions for design and construction management.
- Brought in additional project personnel and resources to meet demands.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
- Procured software, hardware and infrastructure required to meet program demands.
- Coordinated field operations to ensure alignment with project goals and timelines.
- Managed communication between teams to facilitate information sharing and collaboration.
- Oversaw resource allocation to optimize workflow and support operational efficiency.
- Developed training materials for new staff to enhance onboarding processes.
- Implemented safety protocols to maintain compliance with industry standards.
- Conducted site visits to monitor project progress and address any concerns promptly.
- Collaborated with stakeholders to gather feedback and improve service delivery.
- Organized logistics for field activities to streamline operations and reduce delays.
- Organized and maintained accurate records of field operations and personnel.
- Collaborated with other departments to coordinate activities that are necessary for successful completion of projects.
- Communicated with customers to assess needs and coordinate appropriate services.
- Facilitated weekly project meetings to maintain schedule, budget and service delivery requirements.
- Maintained up-to-date knowledge about industry best practices pertaining to field operations management.
- Analyzed data collected from various sources to identify trends or patterns which could be used to improve efficiency.
- Assisted in the coordination of field activities, including scheduling and tracking.
- Provided training sessions for team members on proper use of tools and equipment required for completing tasks in the field environment.
- Created detailed plans outlining goals, strategies, resources, timelines, and deliverables for each project.
- Built and managed relationships with third-party vendors for contracting and invoicing.
- Developed comprehensive reports on field activity progress.
- Coordinated logistics such as transportation of equipment and supplies needed for field operations.
- Managed schedule for technicians and supervised workload based on capacity and training.
- Identified areas of improvement within existing processes and implemented solutions accordingly.
- Managed multiple projects simultaneously while meeting deadlines.
- Collaborated with supervisor to manage logistics for varying stages of installation projects.
- Actively communicated with stakeholders regarding changes or updates related to the project's timeline or scope.
- Ensured compliance with relevant regulations, policies, procedures, and standards related to field operations.
- Prepared budgets for upcoming field projects and monitored expenditures.
- Provided guidance to staff on how to complete tasks safely and efficiently in the field environment.
- Conducted site visits to assess operational needs, evaluate performance, and troubleshoot issues.
- Served as a liaison between internal teams and external partners and stakeholders involved in the project.
- Monitored safety protocols during all phases of the project to ensure a safe working environment for all personnel involved in the project.
- Reviewed contracts related to services provided by external vendors and contractors engaged in field activities.
- Informed clients about project progress, delays and issues and negotiated resolution.
- Coordinated and managed schedules for team of field service technicians.
- Cultivated relationships with vendors, suppliers who provide materials, services needed for effective implementation of projects.
- Delegated work to staff, setting priorities and goals.
- Monitored employee work levels and optimized performance with strategic approaches.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Inspected completed work to assess quality and identify skill gaps.
- Prepared and planned worksites to help jobs run smoothly.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Trained and monitored employees to teach daily tasks and improve performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Established and enforced clear safety policies to protect workers from injury.
- Reported project progress, site problems and labor status to supervisors.
- Created work crew schedules and delegated assignments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Kept records of parts and equipment used in projects to update inventory.
- Communicated with distributors to acquire necessary equipment for projects.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Installed, configured, and maintained hardware and software systems for clients.
- Diagnosed and resolved technical issues in a timely manner on-site.
- Provided training and support to users on various IT systems and applications.
- Collaborated with team members to improve service delivery processes.
- Conducted routine inspections and preventative maintenance on equipment.
- Documented service requests and resolutions in ticketing system accurately.
- Assisted in network setup, troubleshooting, and performance monitoring tasks.
- Ensured compliance with company policies and industry standards during installations.
- Performed troubleshooting on network related issues including LAN and WAN connectivity problems.
- Developed documentation for installation procedures and user manuals.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Assisted in the maintenance of network infrastructure components such as switches, routers, firewalls and wireless access points.
- Analyzed computer logs in order to detect any irregularities or errors that may occur during operation.
- Created user accounts within Active Directory environment while ensuring data integrity.
- Coordinated with vendors for warranty repairs or replacements when necessary.
- Provided training sessions for end users on proper use of hardware and software applications.
- Managed Cisco routers by configuring routing protocols such as OSPF, EIGRP and BGP.
- Conducted remote diagnostic assessments using specialized tools to identify root cause of system issues.
- Configured system settings according to customer requirements.
- Resolved customer inquiries regarding system operations or malfunctions via telephone or email correspondence.
- Deployed new systems with appropriate operating systems and applications software.
- Tested newly installed hardware components to ensure compatibility with existing systems.
- Applied OS patches and security updates on a regular basis.
- Responded quickly to service requests from clients in order to minimize downtime.
- Managed backups of servers utilizing Veritas Backup Exec software suite.
- Monitored server performance metrics utilizing monitoring tools such as SolarWinds Orion NPM.
- Maintained inventory records of all IT equipment and accessories issued to customers.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Evaluated software or hardware to recommend improvements or upgrades.
- Oversaw daily performance of computer systems.
- Collected, analyzed and reported on data for use in operational planning.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Conducted workflow analysis, space design or cost comparison analysis.
- Analyzed system requirements and provided solutions for business needs.
- Collaborated with cross-functional teams to enhance IT processes and workflows.
- Managed software updates and ensured system compliance with security protocols.
- Supported user training sessions on new technologies and software applications.
- Developed documentation for technical processes and user guides for staff.
- Conducted troubleshooting for hardware and software issues in a timely manner.
- Assisted in the implementation of IT projects to improve operational efficiency.
- Maintained inventory of IT assets and tracked usage across departments.
- Provided support to end-users in troubleshooting application issues.
- Identified areas of improvement in existing systems and proposed changes accordingly.
- Resolved complex technical issues by providing innovative solutions.
- Analyzed project requirements and created test plans accordingly.
- Coordinated installation of updated computer programs and systems.
- Collaborated with team members to deliver projects within scheduled deadlines.
- Configured networks, servers, storage devices and other equipment as per client requirements.
- Developed and implemented IT solutions to streamline business processes.
- Provided training to end-users on how to use newly deployed systems effectively.
- Assisted in deploying new systems and services into production environment.
- Monitored system performance, identified bottlenecks and optimized the same.
- Created detailed technical specifications for software applications.
- Designed databases using SQL Server Management Studio.
- Tested, maintained and monitored computer programs and systems.
- Explored new technologies and tools for productivity, security, and quality assurance purposes.
- Developed, documented and revised system design procedures and quality standards.
- Troubleshot program and system malfunctions to restore normal functioning.
- Conferred with clients regarding information processing or computation needs.
- Prepared and presented technical proposals for clients.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Assessed usefulness of pre-developed application packages and adapted to user environment.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
- Mapped industry standard design patterns to existing code base to derive component architecture model of system.
- Expanded or modified system to serve new purposes or improve workflow.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Consulted with management to reach agreement on system principles.
- Used computer in analysis and solution of business problems.
- Investigated department processes and facilitated company becoming ISO9000-qualified.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
Education
Bachelor of Science - Computer And Information Sciences
Universidade Methodist Sao Paulo
São Paulo, SP 01.2004 - 12/2008
Skills
- MCSE MICROSOFT CERTIFIED SYSTEM ENGINEER
- IT Manage
- AIX
- Project Management
- Computer Networking
- LAN
- IT Experience
- Active Directory
- VMWare
- Financial Management
- DNS
- Microsoft Windows Server
- WAN
- TCP/IP
- Disaster Recovery
- Microsoft Windows
- Microsoft Exchange
- System Administration
- DHCP
- Network Support
- VoIP
- Operating Systems
- Azure
- SQL
- Citrix
- Technical Support
- Load Balancing
- Microsoft SQL Server
- PowerShell
- Help Desk
- Network Administration
- VPN
- Remote Access Software
- Network Engineering
- ServiceNow
- Network Firewalls
- Information Security
- SCCM
- Multi-line phone systems
- Analysis skills
- Typing
- Customer service
- SaaS
- PCR
- Software testing
- HTML5
- Google Suite
- Adobe Photoshop
- PCI
- COBIT
- SOX
- Risk management
- TypeScript
- Software development
- C#
- Full-stack development
- Visual Basic
- Perl
- VBA
- Business requirements
- AWS
- Account management
- Cost management
- Pricing
- Restaurant experience
- IT project management
- Hotel experience
- Adobe Acrobat
- Supervising experience
- 4G/LTE
- Computer hardware
- Schematics
- Surface mount technology
- Oracle
- Repair computer
- Computer Installation
- Computer maintenance
- Database administration
- Solaris
- UNIX
- SharePoint
- Sybase
- Technical writing
- Program management
- Content creation
- Social media management
- Data collection
- C
- Python
- C
- Heavy lifting
- Construction
- Computer skills
- NIST standards
- HITRUST
- Cybersecurity
- Shell Scripting
- Retail sales
- IOS
- Technical support
- Operating systems
- Windows
- Help desk
- IT support
- TCP
- MPLS
- Root cause analysis
- System design
- GitHub
- SQLite
- Information security
- Network engineering
- Microsoft Access
- SoC
- Project management
- Machine learning
- CAD
- ERP systems
- SAP ERP
- Lean
- Content
Certification
- CompTIA Security+, April 2024 to April 2027
- CCNA
- CompTIA Network+
- CompTIA A+
- ITIL Certification
- CAPM
- MCP
- MCSE
- MCSA
Additional Information
Throughout my career, I have made a significant difference by leveraging my IT skills and expertise across a wide range of subjects. I have consistently demonstrated my ability to attend to clients proficiently in Portuguese, English, Spanish, and even some Japanese. Here are a few achievements that showcase the positive outcomes and contributions I have made in my previous roles., Implemented a streamlined IT system that improved operational efficiency by 20% and reduced response time to client inquiries by 30%., Developed and delivered comprehensive training programs for staff, resulting in a 50% increase in their technical proficiency and a significant reduction in support tickets., Led a cross-functional team in the successful implementation of an ERP system, resulting in a 15% increase in productivity and a 10% reduction in overall operational costs., Identified and resolved critical network vulnerabilities, ensuring data security and preventing potential cyber threats. This proactive approach saved the company from potential financial losses and reputational damage., Created and maintained a knowledge base system that provided quick and accurate solutions to common IT issues, reducing troubleshooting time by 40% and improving customer satisfaction., Collaborated with clients to understand their unique business requirements and implemented customized IT solutions, resulting in a 25% increase in customer retention and overall satisfaction., Family Care: I prioritized spending quality time with my loved ones and taking care of family responsibilities., Education: I took advantage of this time to enhance my knowledge and skills through various online courses and workshops., Travel: I explored different cultures and experienced new environments, broadening my horizons.
Languages
English, Fluent
Assessments
- Technical support, Proficient, 09/01/21
- Technical support: Customer situations, Proficient, 10/01/21
- Call center customer service, Proficient, 07/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
TIVIT Promotions
- Promoted to Senior Help Desk after 14 months of employment in 2006.
- Promoted to Team leader after 20 months of Last Promotion in 2008.
- Promoted to Service Desk Coordinator after 6 months of Last Promotion in 2008.
- Promoted to Service Desk Manager after 26 months of Last Promotion in 2010.
- Promoted to Project Coordinator after 48 months of Last Promotion in 2014.
- Promoted to Project Manager ITO after 9 months of Last Promotion 2015.
T-Systems Promotions
- Started as Network Field Technician and promoted to Network Architect after 12 months 2008
- Promoted to NOC Operations Leader after 9 months of Last Promotion 2008.
- Promoted to Cybercurity Analyst after 76 months of Last Promotion in 2014.
Timeline
IT Support Specialist
Nuaxis Innovations
06.2024 - Current
Commercial Driver Warehouse Associate
Ferguson
04.2024 - 06.2024
Field Maintenance Technician
WinnCompanies
07.2022 - 04.2024
CDL Cat B/Bus Driver
Durham District School Board
12.2021 - 06.2023
Production Worker
Christensen Arms
06.2019 - 11.2021
Cashier Associates
7 Eleven Gas Station
02.2015 - 07.2019
IT Project Coordinator
T-Systems
02.2008 - 01.2015
Project Manager, PMO
TIVIT
01.2006 - 01.2022
Bachelor of Science - Computer And Information Sciences
Universidade Methodist Sao Paulo
01.2004 - 12/2008