Francisco Arechiga
Buda,TX
Summary
Highly skilled Servant Leader with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
36
36
years of professional experience
Work History
Service Manager
Austin Air And Ice, LLC
Leander, TX
05.2021 - 10.2023
- Directed and coordinated service operations for a team of 6 refrigeration and food service equipment technicians, as well as preventative maintenance technicians.
- Managed incoming phone calls while coordinating service schedules and facilitating parts and equipment procurement
- Collaborated with team members to ensure smooth functioning of warehouse operations, which involved assisting with shipping and receiving, operating an LNG forklift, and maintaining a clean work environment.
- Assisted with selling and delivering food service equipment and parts on an as-needed basis
- Maintained professional relationships with customers, vendors, and fellow team members.
Service Sales Rep. / Warehouse Ops. Supervisor
ISI Commercial Refrigeration
Austin, TX
08.2016 - 03.2020
- Managed sales of service, parts, and equipment for food service operations
- Managed operations of the local service team, including inventory control, resupply, and warehouse shipping and receiving operations
- Implemented measures to maintain cleanliness across all areas of warehouse and offices
- Managed and nurtured interpersonal relationships with customers, vendors, and colleagues
- Attended various trade-related conferences and meetings.
Customer Development Manager
Lone Star Restaurant Supply
Austin, TX
10.2013 - 08.2016
- Managed sales of food service equipment and supplies, while also assisting with the day-to-day operations of the showroom and warehouse facilities.
- Delivered effective project management expertise while supervising delivery services and facilitating shipping and receiving tasks.
- Attended trade conventions and meetings to stay up-to-date with industry trends, contributing to increased sales growth.
- Created and maintained lasting relationships with customers and vendors.
General Manager
Ace Mart Restaurant Supply
Austin, TX
06.2005 - 09.2013
- Managed operational activities of a expansive warehouse store specializing in the sale of food service equipment and supplies
- Maintained high levels of performance by providing guidance and support in all aspects of associates' daily activities.
- Enhanced expertise through participation in trade-related events like conventions, training sessions, and meetings
- Established long-standing relationships with customers and vendors
- Delivered exceptional results by developing and implementing a winning plan that generated over 20% increase in area sales during Spring/Summer of 2008 while relocating the store.
General Manager
Taco Cabana
Austin, TX
05.2003 - 05.2005
- Directed restaurant operations, including overseeing a team of assistant managers and hourly associates
- Managed all aspects of restaurant operations, including financial performance, staff development, and customer satisfaction.
- Included additional duties of training manager trainees for the region.
General Manager
Jack In The Box
Austin, TX
12.2000 - 04.2003
- Directed the overall activities of a restaurant, overseeing a team of assistant managers and hourly associates
- Managed all restaurant operations, ensuring financial performance and adherence to quality standards.
- Performed additional responsibilities of inspecting all geographic district locations to ensure compliance with corporate quality control, cleanliness, and safety standards.
General Manager
Austaco (Taco Bell Franchisee)
Austin, TX
04.1999 - 11.2000
- Oversaw restaurant operations and managed a team of assistant managers and hourly associates.
- Handled comprehensive responsibilities for restaurant operations encompassing financial performance analysis/ improvement strategies; executed effective management/staff development initiatives to ensure maximum customer satisfaction while maintaining quality standards.
Assistant Manager
Golden Corral
Austin, TX
07.1997 - 04.1999
- Contributed to the smooth functioning of the restaurant by overseeing daily operations and managing a team of hourly associates.
- Assisted in overseeing restaurant operations, including financial performance, management/staff development, customer satisfaction, quality standards, and sales & marketing.
Assistant Manager
Taco Cabana
Austin, TX
06.1995 - 06.1997
- Supported daily operations of a restaurant, overseeing a team of hourly associates
- Ensured effective communication between employees, vendors, customers, and corporate support staff to streamline operations and enhance overall efficiency.
Assistant Manager
Black-eyed Pea Restaurants
Austin, TX
09.1993 - 06.1995
- Assisted in restaurant operations and managed a team of hourly associates
- Assisted in overseeing all aspects of restaurant operations including financial performance, management/staff development and customer satisfaction while maintaining quality standards.
Assistant Food & Beverage Manager
Omni Hotels
Austin, TX
08.1991 - 08.1993
- Responsible for overseeing and managing the hotel's full meal restaurant, room service, lobby bar and lounge, as well as a private lounge catering exclusively to Texas government VIPs.
- Managed all restaurant operations, financial performance, and staff development while ensuring customer satisfaction.
- Provided coordination assistance to the Executive Chef and Banquet Manager for multiple large-scale functions held at the hotel property.
- Came up with a successful program to provide delicious and upscale quick-to-go foods and beverages to the myriad of office workers who shared the same building with the hotel.
Assistant Restaurant Manager
Hyatt Regency Austin
Austin, TX
09.1988 - 08.1991
- Assisted in managing the operations of a hotel's full-service restaurant and supervised a team of hourly associates
- Supported in the management of restaurant operations such as finance,business growth,strategic planning,customer service standards,sales&marketing efforts,and effective internal/external communications.
Executive Steward
Hyatt Regency Dallas Reunion
Dallas, TX
08.1987 - 09.1988
- Managed a team responsible for maintaining high standards of cleanliness in hotel F&B operations
- Oversaw inventory control, cleanliness maintenance, and proper storage of china, glassware, flatware along with banqueting equipment for hotel outlets.
Education
None - Accounting
Dallas County Community College - Brookhaven and Richland
Dallas, TX05.1982
None - Engineering
The University of Texas
Arlington, TX08.1980
High School Diploma -
Westbury High School
Skills
- Customer Service Management
- Service Quality Management
- Relationship Building
- Goal Setting
- Inventory Management
- Workplace Safety
- Customer Service
- Multiple Priorities Management
- Employee Training and Development
- Performance Evaluations
- Estimating and Quoting
- Supply Ordering
- Reliable and Responsible
- Outgoing and Energetic
- Multitasking and Organization
- Time Management
- Quality Assurance
- Office Administration
- Coaching and mentorship
- Trustworthy and Honest
- Restaurant Management
- Retail Management
- Sales
- Forecasting
- Budgeting
- Store Management Experience
- Shipping and receiving
- Warehouse Operations
Timeline
Service Manager
Austin Air And Ice, LLC
05.2021 - 10.2023
Service Sales Rep. / Warehouse Ops. Supervisor
ISI Commercial Refrigeration
08.2016 - 03.2020
Customer Development Manager
Lone Star Restaurant Supply
10.2013 - 08.2016
General Manager
Ace Mart Restaurant Supply
06.2005 - 09.2013
General Manager
Taco Cabana
05.2003 - 05.2005
General Manager
Jack In The Box
12.2000 - 04.2003
General Manager
Austaco (Taco Bell Franchisee)
04.1999 - 11.2000
Assistant Manager
Golden Corral
07.1997 - 04.1999
Assistant Manager
Taco Cabana
06.1995 - 06.1997
Assistant Manager
Black-eyed Pea Restaurants
09.1993 - 06.1995
Assistant Food & Beverage Manager
Omni Hotels
08.1991 - 08.1993
Assistant Restaurant Manager
Hyatt Regency Austin
09.1988 - 08.1991
Executive Steward
Hyatt Regency Dallas Reunion
08.1987 - 09.1988
None - Accounting
Dallas County Community College - Brookhaven and Richland
None - Engineering
The University of Texas
High School Diploma -
Westbury High School
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