Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisco Arias

North Bergen

Summary

Dynamic Housekeeping Manager with a proven track record at Marriott Marquis, achieving a 94% AES score. Expert in team leadership and budget oversight, I excel in optimizing operations and enhancing guest satisfaction. Recognized with the 'Leadership Excellence Award' for driving exceptional performance and fostering talent development within my team.

Overview

10
10
years of professional experience

Work History

Housekeeping Manager

MARRIOTT MARQUIS
NYC
10.2023 - Current
  • Achieved a 94% AES score on the PM shift in my first year, making it the highest score in the hotel in 2024.
  • Oversaw a team of about 30 hosts on any given day to execute room readiness, public space cleanliness, removal and transport of dirty linen.
  • Assessed daily room availability to create boards for hosts, while documenting and relaying available rooms to the MLR team to dispatch rooms, ensuring allocation and timely cleanliness for over 120 to 300 rooms daily.
  • Received the 'Leadership Excellence Award' in 2024 for my achievements on the PM shift.
  • Conducted daily call arounds to evaluate and optimize staffing levels for the overnight and current shifts, ensuring seamless operations and full coverage of shifts.

Rooms Operations Manager, Front office & Housekeeping

RENAISSANCE TIMES SQUARE
NYC
06.2019 - 10.2023
  • Managed scheduling and payroll for both housekeeping and front office.
  • Worked alongside HR and Senior Operations Manager to interview potential candidates.
  • Presented disciplinary action forms to team members in order to maintain proper work behavior.
  • Purchased department items while also staying in line with budget requirements.
  • Closed all customer concerns by the end of the day by offering solutions and compensations.
  • Lead team to reach goals in mobile check in, mobile chat and rewards sign ups.
  • Trained front office team member on areas of opportunity to ensure maximum guest satisfaction.

Front Office Manager

THE MAXWELL
NYC
06.2018 - 06.2019
  • Processed all front office payroll which consisted of regular hours worked as well as incentives.
  • Assist the Director of rooms with scheduling and conducting call around when staff is needed to cover shifts.
  • Ensured all staff members are properly trained and executing the daily game plan.
  • Followed up with all guest that had concerns and resolve with a positive solution.
  • Attend and contribute to periodic meetings to maintain favorable working relationships and promote maximum morale, productivity, and efficiency.
  • Communicate and work with other departments to achieve customer needs.

Room Operations Manager

MARRIOTT
BRIDGEWATER
07.2015 - 06.2018
  • Coached and counseled employees to ensure adherence to hotel policies, standards and procedures.
  • Schedule interviews of potential candidates, interview candidates and hire qualified candidates.
  • Organized yearly reviews for associates and provided feedback on areas of opportunity.
  • Followed up with all guest comments via email, mail, or telephone and provided any necessary service recovery.
  • Controlled front office budget including processing invoices, assisted in Profit and Loss reviews, and ensured productivity was in line.
  • Conducted stand up meetings with the associates prior to each shift to ensure flawless execution of goals and tasks.
  • Created employee schedules on a weekly basis, approved/denied vacation time.

Education

Associates of Arts - Sociology

Hudson County Community College
Jersey City, NJ
01.2016

Skills

  • Microsoft Office proficiency
  • Organizational skills
  • Customer service expertise
  • Team leadership
  • Talent development
  • Room coordination
  • Staff scheduling
  • Budget oversight

Languages

Spanish
Professional

Timeline

Housekeeping Manager

MARRIOTT MARQUIS
10.2023 - Current

Rooms Operations Manager, Front office & Housekeeping

RENAISSANCE TIMES SQUARE
06.2019 - 10.2023

Front Office Manager

THE MAXWELL
06.2018 - 06.2019

Room Operations Manager

MARRIOTT
07.2015 - 06.2018

Associates of Arts - Sociology

Hudson County Community College

Similar Profiles

CREATE PROFILE