Francisco Arteaga
Miramar
Summary
Operation Manager with 5 years of experience in efficient and profitable functioning of the Day-to-Day operations of Guest Entertainment. Knowledgeable in forecasting, monitoring, controlling and reporting on the various outlet budgets and their components. Experienced in management of both Hotel guest and Residential properties. Taking pride in providing a memorable experience for guests while developing and enhancing the operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director of Service/ Commercial Pools
Amenity Pool Services
09.2024 - Current
- Oversaw daily operations and service delivery for multiple commercial pool accounts, ensuring top-quality maintenance, safety compliance, and client satisfaction.
- Supervised and trained service technicians, providing leadership, scheduling, and performance management to maximize efficiency and service standards.
- Coordinated inspections, repairs, chemical management, and preventative maintenance for large-scale pool and spa systems.
- Assisted in developing operational strategies, budgets, and service plans to meet business goals and client expectations.
- Managed client communications, resolving issues promptly and building long-term relationships with property managers, HOAs, resorts, and commercial facilities.
- Monitored adherence to health, safety, and state regulatory guidelines, ensuring compliance across all service operations.
- Supported procurement, vendor relations, and equipment sourcing for repairs, upgrades, and new installations.
- Analyzed service data and performance metrics to streamline workflows and reduce operational costs.
Recreation/F&B Manager
JW Marriott Miami Turnberry Resort & Spa
05.2024 - 09.2024
- Directed daily operations of multiple high-volume food and beverage outlets within the waterpark, ensuring consistent quality, safety, and guest satisfaction.
- Recruited, trained, and supervised staff across concession stands, restaurants, and beverage service, fostering a strong team environment and maintaining high service standards.
- Managed inventory, vendor relations, purchasing, and cost control to maximize profitability while minimizing waste.
- Developed and implemented operational procedures, health and safety compliance, and quality control measures.
- Coordinated with recreation and park management teams to plan and execute special events, group functions, and seasonal promotions.
- Analyzed sales reports, labor costs, and customer feedback to improve efficiency and enhance the guest experience.
- Ensured compliance with all local, state, and federal food service regulations.
- Delivered strong financial results by achieving revenue targets, reducing expenses, and optimizing menu offerings.
POOL & BEACH OPERATION MANAGER
TRUMP INTERNATIONAL BEACH RESORTS
07.2023 - 01.2024
- Responsible for the proper, efficient and profitable functioning of the Day to Day operations of Guest Entertainment
- Responsible for the planning, organizing, directing, and coordinating all department operations.
- Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Responsible for the upkeep of the Planet Kids, Pool Desk, Arcade Room and Sports Court
- Monitored and controlled the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
- Ensured strict compliance with all relevant Hygiene and Safety legislation and requirements.
- Constantly reviewed the product range to ensure that all key quality standards are maintained.
- Scheduled Planet Kids, Pool Attendants, Fun Coordinator and Public Area Attendants
- Oversee planet kids’ operation and activities ensuring that kids from ages 4-12 have a great experience
- Ensured resident rules and regulations are followed daily.
- Handled hotel guest, residents or other visitors opportunities as they arise
- Planned and executed activities together with the Fun Coordinator making sure that they are consistent, and the guests have fun at the resort
- Worked closely with Finance Director and the Legal team to ensure that license agreements are updated.
- Managed Guest Entertainment financials to generate and increase profit.
- Oversee sports courts operations.
- Worked closely with the leadership team to ensure correct stock levels are available from the Purchasing Department to assist the operational Guest Entertainment team.
- Manage all internal stakeholders, and other departments within who deliver services to the team.
- Responded to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
- Ensured that hotel standards, policies and rules are properly understood and followed throughout.
- Ensured efficient operation of departments, staffing, training, scheduling of team members.
- Attended daily morning standup meetings and any other Management meetings as scheduled.
- Maintained a professional atmosphere throughout.
POOL & BEACH OPERATION SUPERVISOR
TRUMP INTERNATIONAL BEACH RESORTS
02.2020 - 01.2023
- Attend and lead departmental meetings
- Ensure pool deck is neat and clean
- Manage staff schedule
- Ensure associates take meal breaks and control overtime
- Meet deadline for projects and new requests
- Responsible for product availability for all items
- Experience and skills working with diverse students and staff
- Successful, relevant teaching experience, including experience instructing adults
- Ability to provide leadership and guidance and plan, organize and supervise employees
- Maintain effective and appropriate communication with participants, guest, co- workers, and administration with a high level of integrity and consistency
POOL TECHNICIAN
1STOP POOL PROS INC
11.2017 - 01.2020
- Performed maintenance of assigned client's pools, spas & water features and left the property looking noticeably better than it was when I arrived, each visit.
- Knowledge of chemical treatments with the ability to explain the treatments to clients.
- Manage and tracked inventory of chemicals and parts accurately.
- Completed all paperwork for each individual pool every day.
- Always performed all duties with a focus on safety and the environment
Education
Associate of Science - NURSING
MIAMI DADE COLLEGE
08-2017
HIGH SCHOOL DIPLOMA - undefined
CULTER BAY SENIOR HIGH SCHOOL
06-2017
Skills
- Cleanliness and sanitation
- Equipment operation
- Proper waste disposal
- Inventory management
- Merchandising and display
- Hospitality
- Order taking
- Customer service
- Cleaning
- Equipment safety
- Teamwork and collaboration
- Food preparations
- Communications
Accomplishments
- Supervised team of 65 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Certified Pool Operator Certificate - Amenity Pool Service Issued December 2024 – Expires 2029
- Forklift Safety and Inspector - Occupational Safety Health Administration Issued May 2022 – Expires 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Director of Service/ Commercial Pools
Amenity Pool Services
09.2024 - Current
Recreation/F&B Manager
JW Marriott Miami Turnberry Resort & Spa
05.2024 - 09.2024
POOL & BEACH OPERATION MANAGER
TRUMP INTERNATIONAL BEACH RESORTS
07.2023 - 01.2024
POOL & BEACH OPERATION SUPERVISOR
TRUMP INTERNATIONAL BEACH RESORTS
02.2020 - 01.2023
POOL TECHNICIAN
1STOP POOL PROS INC
11.2017 - 01.2020
HIGH SCHOOL DIPLOMA - undefined
CULTER BAY SENIOR HIGH SCHOOL
Associate of Science - NURSING
MIAMI DADE COLLEGE
ACTIVITIES
Have over three hundred hours giving back to the community, from cleaning church yards or helping at food pantries (Cornerstone Food Pantry). My main motive is to give back as much as I can possibly can to others and my community. There is no better feeling than to see others smile as a result of your actions.