Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Francisco Avechuco

Zebulon,NC

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
years of professional experience

Work History

Quiktrip Corp.

Store Manager of Operations
02.2010 - 04.2023

Job overview

  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by [Number]% with special displays and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.

Education

Sunnyside High School
Tucson, AZ

High School Diploma
05.2010

Skills

  • Product and Service Sales
  • Goals and Performance
  • Time Management
  • Staff Training
  • Team Leadership
  • Accurate Cash Handling
  • Customer Service
  • Staff Management
  • Store Opening and Closing Procedures
  • Shift Checklists
  • Inventory Management
  • Order Management
  • Employee Motivation
  • Leading Staff Meetings
  • Work Planning and Prioritization
  • Retail Merchandise Quality Standards
  • Budgeting and Cost Control
  • Delegating Work
  • Performance Monitoring and Evaluation
  • Performance Review
  • Program Implementation
  • Staff Supervision
  • Store Displays
  • Program Optimization
  • Inventory Oversight
  • Policies and Procedures
  • Operations Oversight
  • Recruiting and Hiring
  • Sales Promotion
  • Customer Relations
  • Multitasking and Organization
  • Mathematical Aptitude
  • Process Improvement
  • Pricing Strategies
  • Verbal and Written Communication
  • Cash Management
  • Employee Terminations
  • Product Merchandising
  • Outstanding Communication Skills
  • Loss Prevention Procedures
  • Positive and Friendly
  • Leadership Development
  • Manage Operations
  • Improve Performance
  • Payroll Administration and Timekeeping
  • Special Promotions Planning
  • Management Training
  • Oversee Administrative Functions
  • Develop Policies
  • Disciplinary Enforcement
  • Shelf Organizing
  • Price Structuring
  • Budget Controls
  • Organizational Structuring
  • Retail Sales Customer Service
  • Fleet Dispatching
  • Stocking and Replenishing
  • Freight Operations
  • Records Preparation
  • Receiving Support
  • Refund Processing
  • Multi-Line Phone Talent
  • Delivery Scheduling
  • Customer Consulting
  • Product Promotion
  • Customer Relationship Management
  • Team Development
  • Critical Thinking
  • Training Development Aptitude
  • Lead Generation
  • Quality Assurance Controls
  • Conflict Resolution
  • Order Processing
  • Stock Management
  • Money Handling Abilities
  • Store Maintenance
  • Quality Control

Languages

Spanish
Native or Bilingual
Availability
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Timeline

Store Manager of Operations

Quiktrip Corp.
02.2010 - 04.2023

Sunnyside High School

High School Diploma
Francisco Avechuco