Francisco Babativa
Orlando,FL
Summary
Experienced Food Server with a cheerful and dedicated approach in fast-paced diner and short-order restaurant settings. Proactively addresses customer inquiries, concerns, and needs to create a warm and inviting atmosphere, enhancing the overall dining experience. Upholds exceptional service standards while strictly adhering to safety regulations. Recognized for a solid work ethic, reliability, and a willingness to assist team members by taking on additional responsibilities, contributing to seamless and efficient restaurant operations.
Overview
6
6
years of professional experience
Work History
Food Server
Rainforest Cafe
06.2024 - Current
- Provide excellent customer service by greeting guests promptly, taking accurate orders, and delivering food and beverages efficiently.
- Communicate effectively with kitchen staff to ensure accurate and timely delivery of orders, maintaining customer satisfaction.
- Manage multiple tables in a high-volume restaurant environment, demonstrating strong multi-tasking and time-management skills.
- Handle customer inquiries and resolved complaints in a professional manner to create a positive dining experience.
Food Server
Catalina Kitchen and Bar
07.2023 - 06.2024
- Handled customer inquiries and resolved complaints efficiently to maintain high customer satisfaction levels.
- Trained and mentored new team members on company policies and customer service standards, leading to improved team performance.
- Adapted to changing customer preferences and special requests, ensuring personalized service and repeat business.
Food Server
Big Fire, Universal Studios
03.2022 - 02.2023
- Assisted in setting up and closing the restaurant, including arranging tables, cleaning dining areas, and coordinating with coworkers to ensure smooth transitions between shifts.
- Adapted quickly to changing priorities, such as sudden large party bookings or special dietary requests, ensuring smooth operations.
- Maintained knowledge of menu offerings, including daily specials and promotions, allowing for informed recommendations to customers.
Food Server
50's Prime Time Café, Disney
08.2021 - 11.2022
- Resolved customer complaints effectively and professionally, turning potentially negative experiences into positive outcomes.
- Built rapport with regular customers, providing personalized service that encouraged repeat business and customer loyalty.
- Assisted in managing table turnover, ensuring that guests were seated promptly during peak hours to maximize seating capacity.
Food Server
Rainforest Cafe
03.2019 - 03.2022
- Collaborated with kitchen staff to ensure that special dietary requests and allergy concerns were properly addressed and accommodated.
- Upsold menu items by recommending specials and popular dishes, increasing average sales per customer.
- Managed multiple tasks simultaneously in a fast-paced environment, ensuring accuracy and timeliness in service delivery.
Education
Associates in Science (A.S.) - Engineering
Valencia College
Orlando, FL11.2024
Bachelors - Law
Universidad Técnica De Ambato
Ecuador 06.2016
Skills
- Customer Service
- Team Work
- Point of Sale System
- Team Collaboration
- Multi-tasking
- Conflict Resolution
- Time Management
Languages
English
Spanish
Timeline
Food Server
Rainforest Cafe
06.2024 - Current
Food Server
Catalina Kitchen and Bar
07.2023 - 06.2024
Food Server
Big Fire, Universal Studios
03.2022 - 02.2023
Food Server
50's Prime Time Café, Disney
08.2021 - 11.2022
Food Server
Rainforest Cafe
03.2019 - 03.2022
Associates in Science (A.S.) - Engineering
Valencia College
Bachelors - Law
Universidad Técnica De Ambato
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