Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Francisco Batista

Taunton,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Granite Polisher

Skyline Marble Granite
Raynham, MA
07.2021 - 04.2024
  • Operated polishing machines, such as grinders, buffers, and sanders to prepare surfaces for sealing.
  • Checked quality of finished product against required specifications.
  • Inspected surfaces prior to polishing for cracks, chips, blemishes and other imperfections.
  • Examined samples under high intensity lighting systems in order to detect any flaws or inconsistencies in coloration or texture of the stone material before finalizing production runs.
  • Performed regular maintenance checks on all equipment used throughout the polishing process.
  • Monitored tools and machines and performed minor repairs.

IT Analyst

Steel Group ACO CEARENSE
FORTALEZA, CEARA
09.2008 - 07.2018
  • Provided technical support to clients via telephone and email, resolving complex issues.
  • Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
  • Monitored network performance, ensuring systems are functioning properly and responding in a timely manner.
  • Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.
  • Assisted in the installation and configuration of new computer systems including operating systems, drivers, applications, and peripherals.
  • Performed daily maintenance activities such as patch management, virus scans, system backups.
  • Resolved conflicts between users by providing appropriate solutions based on their individual needs.
  • Maintained inventory of all IT assets including hardware components, software licenses.
  • Managed user accounts within Active Directory environment while ensuring compliance with company's security policies.

Education

Some College (No Degree) - Web Development

University Center of Ceara
Fortaleza

Skills

  • Problem-solving abilities
  • Adaptability
  • Team Collaboration
  • Adaptability and Flexibility
  • Preventive Maintenance
  • Professionalism

Languages

Portuguese
Native/ Bilingual
English
Professional

Certification

Itil ® Fundation Certificate in TI Service Management

Local Network / Hardware and Wireless Technician

Training in Linux 1 (preparatory) LPIC-1 LPIC-2

Timeline

Granite Polisher

Skyline Marble Granite
07.2021 - 04.2024

IT Analyst

Steel Group ACO CEARENSE
09.2008 - 07.2018

Some College (No Degree) - Web Development

University Center of Ceara

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Francisco Batista