Francisco Borja
Summary
Reliable professional with background in facility maintenance and cleanliness. Known for high productivity levels and ability to efficiently complete tasks with precision. Skilled in operating cleaning machinery, chemical handling and safety protocols, and waste management practices. Excelling through strong organizational skills, adaptability, and teamwork to ensure environments are sanitary and welcoming.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Stocker
Pacific Liquor
San Diego
06.2025 - 01.2026
- Stocked shelves and organized inventory efficiently, ensuring optimal product availability and enhancing customer satisfaction.
- Assisted in maintaining store cleanliness and hygiene standards, contributing to a safe shopping environment for customers.
- Monitored inventory levels and reported discrepancies, facilitating timely restocking and minimizing product shortages.
- picking and packing doordash, uber eats orders
- greeting customers
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Arranged merchandise in an attractive manner to promote sales.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Removed outdated products from shelves in accordance with company policy.
- Participated in physical inventories of stock on hand periodically.
- Inspected stock for damage or defects and reported issues to management.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Provided customer service by answering questions about product location, price and availability.
- Organized storage areas for efficient use of space.
Commercial Cleaner
P&P solutions
San Diego
05.2023 - 01.2026
- Maintained cleanliness and sanitation standards by performing thorough cleaning of assigned areas, ensuring a safe environment.
- Operated specialized cleaning equipment, following safety protocols to enhance operational efficiency and reduce hazards.
- Restocked cleaning supplies and materials, ensuring availability for daily operations and minimizing service interruptions.
- Assisted in training new staff on cleaning procedures, promoting adherence to quality standards and team collaboration.
- Conducted routine inspections of facilities to identify cleaning needs, promptly addressing issues to maintain cleanliness.
- Improved workflow efficiency by implementing best practices for cleaning procedures, resulting in streamlined operations.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Collected trash from floors within hallways, bathrooms and work areas.
- Replenished supply of hand soap, paper towels, and other consumables.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported any damages or malfunctions observed while performing duties to supervisor.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Maintained janitorial closets stocked with supplies for daily use.
- Identified possible maintenance or safety issues and reported to supervisor and client.
- Created inventory checklists and stocked housekeeping carts.
- Dust furniture, walls, machines and equipment.
- Followed safety protocols when handling hazardous materials or operating machinery.
- Cleaned and maintained the outdoor spaces such as sidewalks and parking lots.
- Coordinated with other cleaning staff to ensure comprehensive coverage of all areas.
- Mixed water and detergents in containers to prepare cleaning solutions, according to specifications.
- Serviced, cleaned and restocked restrooms.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Warehouse Worker
UPS
Chula Vista
05.2020 - 05.2023
- Operated forklifts and pallet jacks to efficiently transport goods, enhancing workflow and minimizing delays.
- Received and processed incoming shipments by verifying contents and labeling items, ensuring accurate inventory management.
- Maintained a clean and organized work environment, which contributed to improved safety and operational efficiency.
- Assisted in training new employees on safety protocols and warehouse procedures, fostering a knowledgeable team.
- Collaborated with team members to streamline sorting and packing processes, resulting in reduced processing times.
- Followed safety guidelines in handling hazardous materials, promoting a culture of safety and compliance in the workplace.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
Sandwich Artist
SUBWAY®Restaurants
Mayville
10.2018 - 01.2019
- Prepared a variety of sandwiches and salads, ensuring adherence to quality standards and customer preferences.
- Maintained cleanliness and organization of the workspace, promoting a safe and efficient food preparation environment.
- Assisted in inventory management by restocking supplies and monitoring expiration dates to minimize waste.
- Provided exemplary customer service by accurately taking orders and addressing customer inquiries with professionalism.
- Developed strong relationships with regular customers, fostering loyalty and repeat business through personalized service.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Call Center Representative
Ascendant Marketing Group
San Diego
07.2018 - 10.2018
- Delivered exceptional customer service by resolving inquiries and complaints, enhancing overall customer satisfaction ratings.
- Assisted in training new representatives, fostering a collaborative environment that improved team performance and productivity.
- Utilized CRM software to efficiently manage customer interactions, ensuring timely follow-ups and accurate case documentation.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Associate
7-eleven
San Diego
02.2018 - 07.2018
- Implemented cash handling procedures to ensure accuracy in daily transactions, minimizing discrepancies and enhancing financial accountability.
- Provided exceptional customer service by resolving inquiries and complaints, fostering customer loyalty and repeat business.
- Supported daily operational tasks, including restocking shelves and monitoring product expiration dates to ensure quality standards.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed payments using point-of-sale systems.
- Maintained positive working relationship with fellow staff and management.
Grocery Stocker
Walmart
El Cajon
03.2017 - 01.2018
- Efficiently stocked shelves and maintained inventory levels, ensuring product availability and enhancing customer shopping experience.
- Collaborated with team members to organize and display merchandise, improving store aesthetics and driving sales.
- Monitored product expiration dates and rotated stock, reducing waste and maintaining quality standards.
- Performed routine inventory checks and reported discrepancies, contributing to accurate stock management and loss prevention.
- Engaged with customers to answer inquiries and provide assistance, fostering a welcoming shopping environment.
- Implemented a systematic approach to restocking, enhancing workflow efficiency and reducing replenishment time.
- Developed strong relationships with co-workers, supporting a collaborative team atmosphere and improving overall store operations.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Checked expiration dates on perishable items to guarantee freshness.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Stocked shelves with products based on customer demand and sales trends.
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
- Rotated and faced product displays for optimal visual appeal.
- Inspected product quality and quantity before restocking shelves with new items.
- Ensured that all products were properly labeled according to company standards.
- Assessed floor displays to restock merchandise.
- Performed regular inventory checks and restocked freezer items, minimizing disruptions in supply chain operations.
- Cleaned and organized the freezer on a regular basis.
- Strictly adhered to all health regulations while working in the freezer environment.
- Rotated stock according to first-in-first-out guidelines.
- Labeled containers with expiration dates and product information as needed.
- Provided support to other departments during peak times.
- Assisted customers in locating desired items within the store.
Overnight Stocker
Toys"R"Us
La Mesa
09.2016 - 02.2017
- Received and organized incoming merchandise, ensuring accurate stock levels and efficient restocking processes for optimal inventory management.
- Collaborated with team members to maintain a clean and orderly stockroom, enhancing overall operational efficiency and safety standards.
- Assisted in inventory management by tracking stock levels and reporting discrepancies, contributing to improved accuracy in product availability.
- Executed daily stocking tasks, ensuring shelves were fully stocked and visually appealing, which increased customer satisfaction and sales.
- Developed efficient restocking strategies that reduced time spent on inventory management, enhancing overall workflow and productivity.
- Supported promotional displays by arranging merchandise effectively, resulting in increased visibility and engagement with featured products.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Followed instructions to properly arrange merchandise items.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assessed floor displays to restock merchandise.
Education
Mount Miguel High School
Spring Valley, CASkills
- Commercial cleaning
- Equipment operation
- Safety protocols
- Inventory management
- Customer service
- Team collaboration
- Quality assurance
- Time management
- Maintenance reporting
- Conflict resolution
- Strong work ethic
- Self-motivation and initiative
- Daily reporting
- Adaptability and flexibility
- Reliability
- Preventative maintenance
- Effective communication
Languages
English
Full Professional
Timeline
Stocker
Pacific Liquor
06.2025 - 01.2026
Commercial Cleaner
P&P solutions
05.2023 - 01.2026
Warehouse Worker
UPS
05.2020 - 05.2023
Sandwich Artist
SUBWAY®Restaurants
10.2018 - 01.2019
Call Center Representative
Ascendant Marketing Group
07.2018 - 10.2018
Associate
7-eleven
02.2018 - 07.2018
Grocery Stocker
Walmart
03.2017 - 01.2018
Overnight Stocker
Toys"R"Us
09.2016 - 02.2017
Mount Miguel High School