Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisco J Bravo

Ontario,USA

Summary

Service professional with background in enhancing customer experiences and operational efficiency. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability. Skilled in conflict resolution and maintaining high standards of service.

Overview

7
7
years of professional experience

Work History

Lead Service Assistant

Tesla
08.2021 - Current
  • Supervised and directed operations for off-site and main parking lots.
  • Collaborated with service advisors to ensure accurate documentation of customer interactions and ticket creation.
  • Assisted in managing loaner vehicle fleet operations. Provided customers with loaner vehicles as required. Supported vehicle assignment processes to enhance customer satisfaction.
  • Facilitated customer navigation through service experiences while establishing clear expectations.
  • Assist technicians when needed
  • Led training initiatives for VMS team to enhance operational efficiency.
  • Analyzed operational data to identify trends and improve process accuracy and effectiveness.
  • Led training sessions for new staff on best practices in movement and logistics management.

Lube Tech

Jiffy Lube
12.2020 - 08.2021
  • Performed filter and oil changes
  • Performed cooling, transmission, brakes and preventative maintenance services
  • Mount and balance tires
  • Preventative maintenance

Porter/ Lube Tech

Mark Christopher Auto Center
03.2019 - 10.2020
  • Assist technicians perform oil changes
  • Park and wash customer vehicles
  • Maintain clean work area

Education

High School Diploma - General studies

Ontario High School
Ontario, CA

Skills

  • Proficient in adapting communication styles for different individuals
  • Customer Service Skills
  • Problem Solving
  • Ability to Learn Quickly
  • Ready to Adapt
  • Hands on Learner
  • Team Player

Languages

Spanish
Native or Bilingual

Timeline

Lead Service Assistant

Tesla
08.2021 - Current

Lube Tech

Jiffy Lube
12.2020 - 08.2021

Porter/ Lube Tech

Mark Christopher Auto Center
03.2019 - 10.2020

High School Diploma - General studies

Ontario High School
Francisco J Bravo