Francisco Briseño
Plano,TX
Summary
Logical professional with experience creating test cases, estimating work requirements and managing documentation. Proficient in completing regression, exploratory, and negative testing functions.
Polished quality analyst with several years of experience providing knowledge and expertise in quality assurance field. Works independently and prioritizes multiple tasks concurrently.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1998
1998
years of post-secondary education
Work History
Senior Quality Analyst
Bank of America
16000 N Dallas Parkway, TX
10.2007 - 01.2021
- Conducted risk assessments to evaluate potential impacts on project timelines.
- Mentored junior analysts on best practices in quality assurance processes.
- Facilitated training sessions to educate staff on quality control protocols.
- Reviewed documentation for compliance with regulatory standards and internal policies.
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
- Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
- Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
- Reviewed customer feedback data to identify areas for improvement in product design and development.
- Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
- Investigated customer complaints regarding product defects or malfunctions.
- Collaborated with cross-functional teams to identify quality improvement opportunities.
Education
Plano Senior High School
Plano, TXSkills
- Quality assurance
- Risk assessment
- Root cause analysis
- Bilingual in English and Spanish
- Team collaboration
- Effective communication
- Problem solving
- Detail orientation
- Training facilitation
- Attention to detail
- Phone etiquette
- Language fluency
- Call handling
- Teamwork
- Call center operations
- Quality control
- Policies and procedures adherence
- Self motivation
- De-escalation techniques
- Multitasking Capability
- LiveChat messaging
- Adaptability and flexibility
- Continuous improvement
- High-energy attitude
- Inbound call management
- Call center experience
- Problem-solving
- Inbound and outbound calling
Languages
Spanish
Native/ Bilingual
Timeline
Senior Quality Analyst
Bank of America
10.2007 - 01.2021
Plano Senior High School
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