Francisco Burdier
PLANT CITY,US
Summary
Possessing a complete dedication to patients satisfaction. Dedicated to achieving established targets and team goals and has a track record of success.] proactive with experience in providing support and resolving customer complaints.
Overview
13
13
years of professional experience
Work History
Translator and Interpreter
CyraCom Language Solutions
11.2023 - Current
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Streamlined communication between international business partners by providing precise interpretation services during meetings and conferences.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
Customer Service Representative
Maximus Call Center
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Driver
Uber/Lyft
04.2017 - Current
- Checked the vehicle for damage and made sure it was properly cleaned and maintained after each shift
- Contacted customers prior topick up to confirm and coordinate pick up times
- Planned efficient routes to avoid delays and keep passengers on track.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Front Desk
Bay Medical Center
03.2014 - 04.2015
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Provided full front office receptionist .Registered and processed patients .Verified patients information and insurance no fault and workers comp
- Answered and transferred calls,fax,scan, and other front desk duties
- Schedule and coordinated appointments,test,MRI, and patients transcript
- Prepared medical records and invoice and billing
- Keep patients chart and system software up to date.
Receptionist
Sound Chiropractic & Physical Therapy
03.2013 - 10.2013
- Registered & processed patients upon their arrival
- Verified Patient insurance information
- Answered and Transfer calls,fax,scan,filling and prepared billing
- Schedule and reschedule appointments for patients
- Keep database updated including end of the day report.
Front Desk Leader
Aris Diagnostic
06.2011 - 01.2013
- Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during absence
- Kept track of files and records by putting in place efficient and well-organized filing systems
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
Education
High School Diploma -
John Adams High School
Ozone Park, NY06.1998
Skills
- Microsoft PowerPoint
- Microsoft Word
- Data entry
- Inbound and outbound calling
- Microsoft Excel
- Scheduling
- Microsoft Office
- Microsoft Outlook
- Customer service
- High School - 1998
Languages
Spanish
Full Professional
Timeline
Translator and Interpreter
CyraCom Language Solutions
11.2023 - Current
Driver
Uber/Lyft
04.2017 - Current
Front Desk
Bay Medical Center
03.2014 - 04.2015
Receptionist
Sound Chiropractic & Physical Therapy
03.2013 - 10.2013
Front Desk Leader
Aris Diagnostic
06.2011 - 01.2013
Customer Service Representative
Maximus Call Center
High School Diploma -
John Adams High School
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