Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Burdier

Plant City,FL

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Insurance Agent

Delta Dental
07.2024 - Current
  • Processed and evaluated claims to ensure compliance with company policies and regulations.
  • Communicated effectively with clients to gather necessary information for claims processing.
  • Utilized claims management software to track and manage case statuses efficiently.
  • Resolved customer inquiries and complaints promptly, enhancing overall client satisfaction.
  • Collaborated with cross-functional teams to streamline claim resolution processes.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Identified trends in call quality and reported findings to management for process improvement.

Front Desk Receptionist

Radiology and Imaging Specialist
02.2023 - 05.2024
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated appointment scheduling, optimizing resource allocation for staff and clients.
  • Maintained accurate records of guest interactions using hotel management software.
  • Trained new front desk staff on procedures and customer service protocols.
  • Scheduled office meetings and client appointments for staff teams.

Health Care Agent

Maximus Health Services
08.2020 - 12.2023
  • Conducted research and identified market trends to develop better strategies for sales.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Ensured compliance with all relevant regulations, maintaining strict adherence to privacy laws such as HIPAA.
  • Provided exceptional customer service to patients, addressing inquiries and resolving concerns efficiently.
  • Managed patient scheduling, ensuring timely appointments and optimal use of healthcare resources.
  • Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.

Delivery Driver Supervisor

Amazon Logistics
04.2017 - 03.2020
  • Learned safe driving practices and delivery protocols to ensure timely operations.
  • Assisted in coordinating daily delivery schedules for efficient route management.
  • Supported training of new drivers on company policies and safety standards.
  • Monitored vehicle performance and reported maintenance needs to ensure reliability.
  • Communicated with team members to resolve delivery issues and enhance service quality.
  • Adapted quickly to changing schedules and prioritized tasks effectively during peak times.
  • Collaborated with logistics teams to optimize delivery processes and reduce delays.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
08.2002

Skills

  • Verbal communication
  • Multitasking Abilities
  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Organizational skills

Timeline

Insurance Agent

Delta Dental
07.2024 - Current

Front Desk Receptionist

Radiology and Imaging Specialist
02.2023 - 05.2024

Health Care Agent

Maximus Health Services
08.2020 - 12.2023

Delivery Driver Supervisor

Amazon Logistics
04.2017 - 03.2020

High School Diploma -

Cornerstone Christian Correspondence School

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