Francisco Campos

• Field-based Community Health Workers (CHW) act in a liaison role with community members to provide vitals signs and other basic health screening services, provide culturally appropriate and responsive health education and promotion;
• Builds relationships and interacts professionally with local community partnerships. health, mental health, and social service providers to bridge community members to resources to reduce social determinants of health that impact health and well-being;
• Travel between various locations including, but not limited to, predetermined church partners, the health system and other community partnership organizations.;
  Document all health screening intake, assessments, and follow-up;
• Seek collaborative opportunities to conduct health screenings and provide health education;
• Provide referrals and follow up on referrals;
• Works in a manner that builds individual and community capacity;
• CHWs work in a team-based structure and spend the majority of their time engaging directly with community members;
• Utilize both company and community-based resources to establish an efficient referral network;
• Attains all agreed goals and objectives within specified time frames as part of the Bedrock Initiative's overall mission;

• Participate in team meetings and provide information to assist with safe and effective program development

• Facilitated seamless communication for Spanish speakers, improving access to essential services.
• Delivered accurate translations for legal documents, ensuring compliance and minimizing misunderstandings.
• Collaborated with professionals across sectors to enhance communication and foster relationships.
• Assessed client needs to customize interpretation services, boosting service delivery and engagement.
• Committed to continuous learning in linguistics and cultural nuances, enhancing service quality.
• Streamlined interactions between Spanish-speaking clients and service providers, strengthening overall relationships.

• Respond to incoming calls using established procedures to effectively link callers to the full range of health and human services and make outgoing calls on behalf of callers in need of crisis intervention, as well as callers in need of advocacy assistance beyond basic referrals.
• Document call information in software platforms to support follow-up.
• Make outgoing follow-up telephone calls in order to ensure quality assurance of call services.
• Complete intake assessments.
• Attend community engagement meetings with providers and partners to foster on-going relationships and troubleshoot process challenges, as needed.
• Facilitated access to critical health services for diverse communities, enhancing service utilization and improving client outcomes.
• Conducts testing and education at clinics and community sites, enhancing public health outreach.
• Acts as liaison within Hispanic and Latinx communities, fostering agency partnerships.
• Provides data and referrals in PHIDDO, supporting disease intervention efforts.
• Performs specimen collection and management, ensuring accurate lab processing.
• Coordinates care for HIV patients, linking them to essential medical and social services.
• Facilitated partnerships with local agencies to enhance community outreach, resulting in increased engagement and improved health access for underserved populations.
• Implemented systematic testing protocols at community sites, leading to substantial improvements in early detection and intervention for at-risk individuals.
• Provided compassionate support and linkage to medical and social services for HIV positive patients, fostering a sense of trust and improving care continuity.
• Assisted healthcare providers with patient examinations and medical procedures.
• Managed patient scheduling and coordinated follow-up appointments efficiently.
• Maintained accurate patient records using electronic health record systems.
• Prepared examination rooms and ensured cleanliness and organization of supplies.
• Collected patient vital signs and documented health information accurately.
• Communicated effectively with patients, addressing inquiries and concerns promptly.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Collected samples from patients for laboratory testing purposes.
• Cleaned and maintained medical equipment following procedures and standards.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Collected, labeled and stored laboratory specimens properly prior to testing.

Respond to incoming calls using established procedures to effectively link callers to the full range of health and human services, and make outgoing calls on behalf of callers in need of crisis intervention, as well as callers in need of advocacy assistance beyond basic referrals.

Document call information in software platforms to support follow-up.

Make outgoing follow-up telephone calls in order to ensure the quality assurance of call services.

Complete intake assessments.

Attend community engagement meetings with providers and partners to foster on-going relationships and troubleshoot process challenges, as needed.

• Ensured high-quality customer service and continuity of patient care.
• Facilitated communication with patients to promote follow-up and care coordination.
• Managed daily retrieval, scanning, and filing of clinical encounter forms for clinic staff.
• Translated information for patients and families to enhance understanding.
• Handled over 100 inbound and outbound calls daily using a multiline phone system.
• Scheduled new, follow-up, pre-operative, post-operative, and urgent appointments.
• Collected copayments and overdue payments on patient accounts.
• Utilized Microsoft Office and multiple EMR software to manage customer account information.

• Primarily responsible for ensuring high quality customer service and continuation of care.
• Verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities.
• Knowledge of all areas related to insurance and front office work.
• Excellent customer service skills and good communication skills.
• 100+ inbound/outbound calls every day with patients, doctors, and insurance companies using multiline phone system.
• Able to multi-task while providing good patient care.
• Good computer skills including Microsoft Office and multiple EMR software programs to enter customer account information.
• Scheduling yearly, triage and referral visits for attending and resident physicians.
• Collecting copay and overdue payments on account.
• Translated for patient and patient families.
• Delivered exceptional patient service by addressing inquiries and concerns, enhancing patient satisfaction and fostering a welcoming clinic environment.
• Engaged with community partners to identify and resolve service delivery challenges, strengthening local networks and resource sharing.
• Conducted thorough intake assessments, ensuring accurate information capture that led to improved service matching for clients.
• Utilized software tools to document call data, enabling data-driven insights that informed service improvements and enhanced response strategies.
• Demonstrated a commitment to client advocacy, fostering trust and rapport with individuals seeking support during crises.
• Provided compassionate support to callers, ensuring they felt heard and valued during their time of crisis.
• Managed scheduling logistics for over 100 patient appointments weekly, ensuring timely access to care and improving patient flow.
• Executed accurate retrieval and filing of clinical documents, maintaining organized records that supported efficient patient care operations.
• Monitored insurance claims processes, resolving discrepancies that led to improved reimbursement timelines and reduced administrative delays.
• Implemented a streamlined phone system for handling inbound and outbound calls, significantly enhancing response times and patient engagement.
• Managed scheduling logistics for over 100 patient appointments weekly, ensuring timely access to care and improving patient flow.