Francisco Carrillo
Jurupa Valley,CA
Summary
Accomplished Store Manager with a robust history at NAPA Auto Parts - Genuine Parts, enhancing store operations and customer satisfaction. Excelled in inventory control and employee training, leveraging outstanding communication and problem-solving skills. Achieved significant improvements in customer relations and operational efficiency, demonstrating a proactive approach to leadership and multitasking.
Overview
13
13
years of professional experience
Work History
Store Manager
NAPA Auto Parts - Genuine Parts
08.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Parts Professional
NAPA Auto Parts - Genuine Parts
09.2017 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Counter Salesperson
Parts Source
03.2012 - 09.2017
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
Education
High School Diploma -
Savanna High School
Anaheim, CA07-1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Outstanding communication skills
- Shift Scheduling
- Employee Training
- Inventory Control
- POS Systems
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Store Manager
NAPA Auto Parts - Genuine Parts
08.2018 - Current
Parts Professional
NAPA Auto Parts - Genuine Parts
09.2017 - Current
Counter Salesperson
Parts Source
03.2012 - 09.2017
High School Diploma -
Savanna High School
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