Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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FRANCISCO CASTELLON

FINANCE MANAGER
HOUSTON,TX

Summary

Hardworking Credit Manager enthusiastic about improving department policies, standardizing processes and increasing customer satisfaction by providing fast, knowledgeable and friendly financial services.

Overview

6
6
years of professional experience
19
19
years of post-secondary education
2
2
Languages

Work History

CREDIT MANAGER

SUPERNOVA FURNITURE
HOUSTON , TX
06.2022 - Current
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Reviewed and analyzed loan procedures.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Negotiated settlements and payment terms with customers and delivered customized payments.
  • Completed applications for guest through finance company to get loans.

FINANANCE MANAGER

ACIMA
HOUSTON , TX
01.2018 - 05.2022
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Onboarded new employees with training and new hire documentation.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

CUSTOMER SERVICE LEAD

BESTBUY
HOUSTON , TX
10.2016 - 12.2017
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.

Education

High School Diploma -

BENJAMIN DAVIS HIGHSCHOOL
HOUSTON
08.2002 - 06.2017

Associate of Arts -

LONE STAR COLLEGE
HOUSTON
08.2017 - 06.2021

Skills

    Credit reports

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Additional Information

BI-LINGUAL

FAST LEARNER

Timeline

CREDIT MANAGER

SUPERNOVA FURNITURE
06.2022 - Current

FINANANCE MANAGER

ACIMA
01.2018 - 05.2022

Associate of Arts -

LONE STAR COLLEGE
08.2017 - 06.2021

CUSTOMER SERVICE LEAD

BESTBUY
10.2016 - 12.2017

High School Diploma -

BENJAMIN DAVIS HIGHSCHOOL
08.2002 - 06.2017

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