FRANCISCO CASTELLON
FINANCE MANAGER
HOUSTON,TX
Summary
Hardworking Credit Manager enthusiastic about improving department policies, standardizing processes and increasing customer satisfaction by providing fast, knowledgeable and friendly financial services.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
CREDIT MANAGER
SUPERNOVA FURNITURE
HOUSTON , TX
06.2022 - Current
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Reviewed and analyzed loan procedures.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Negotiated settlements and payment terms with customers and delivered customized payments.
- Completed applications for guest through finance company to get loans.
FINANANCE MANAGER
ACIMA
HOUSTON , TX
01.2018 - 05.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
CUSTOMER SERVICE LEAD
BESTBUY
HOUSTON , TX
10.2016 - 12.2017
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
Education
High School Diploma -
BENJAMIN DAVIS HIGHSCHOOL
HOUSTON 08.2002 - 06.2017
Associate of Arts -
LONE STAR COLLEGE
HOUSTON 08.2017 - 06.2021
Skills
Credit reports
Sales professional
Familiar with account coding
FHA loan process background
Staff Management
Relationship building and management
Financial analysis and reporting
Additional Information
BI-LINGUAL
FAST LEARNER
Timeline
CREDIT MANAGER
SUPERNOVA FURNITURE
06.2022 - Current
FINANANCE MANAGER
ACIMA
01.2018 - 05.2022
Associate of Arts -
LONE STAR COLLEGE
08.2017 - 06.2021
CUSTOMER SERVICE LEAD
BESTBUY
10.2016 - 12.2017
High School Diploma -
BENJAMIN DAVIS HIGHSCHOOL
08.2002 - 06.2017