FRANCISCO CASTELLON
FINANCE MANAGER
HOUSTON,TX
Summary
Hardworking Credit Manager enthusiastic about improving department policies, standardizing processes and increasing customer satisfaction by providing fast, knowledgeable and friendly financial services.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
CREDIT MANAGER
SUPERNOVA FURNITURE
HOUSTON , TX
06.2022 - Current
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Reviewed and analyzed loan procedures.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Negotiated settlements and payment terms with customers and delivered customized payments.
- Completed applications for guest through finance company to get loans.
FINANANCE MANAGER
ACIMA
HOUSTON , TX
01.2018 - 05.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
CUSTOMER SERVICE LEAD
BESTBUY
HOUSTON , TX
10.2016 - 12.2017
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
Education
High School Diploma -
BENJAMIN DAVIS HIGHSCHOOL
HOUSTON 08.2002 - 06.2017
Associate of Arts -
LONE STAR COLLEGE
HOUSTON 08.2017 - 06.2021
Skills
Credit reports
Additional Information
BI-LINGUAL
FAST LEARNER
Timeline
CREDIT MANAGER
SUPERNOVA FURNITURE
06.2022 - Current
FINANANCE MANAGER
ACIMA
01.2018 - 05.2022
Associate of Arts -
LONE STAR COLLEGE
08.2017 - 06.2021
CUSTOMER SERVICE LEAD
BESTBUY
10.2016 - 12.2017
High School Diploma -
BENJAMIN DAVIS HIGHSCHOOL
08.2002 - 06.2017
Similar Profiles
Raymond RomeroRaymond Romero
Store Manager at Supernova FurnitureStore Manager at Supernova Furniture
Michael MoffettMichael Moffett
Sales Associate at Supernova FurnitureSales Associate at Supernova Furniture
Leah SchrimsherLeah Schrimsher
Residential House Manager at Supernova Services, LLC.Residential House Manager at Supernova Services, LLC.