Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Francisco Castillo

Milwaukee,WI

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

27
27
years of professional experience

Work History

Outside Sales Representative

Radwell International Inc.
10.2022 - 04.2024
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities. 12% growth in 2023
  • Visited customer locations to evaluate requirements, demonstrate product offerings, which included VFD, HMI, PLC as well as power distributions products such as Circuit Breakers, Busses, Fuses and motors AC/Dc and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers. 378 New Accounts Established
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

Account Manager Caribbean Based Accounts

Briggs & Stratton
10.2021 - 03.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Account Manager

Kaman Industrial Technologies
10.2015 - 10.2021
  • Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
  • Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Delivered an increase in overall revenue by successfully upselling products/services in line with customers'' evolving requirements.
  • Built credibility and trust to influence client's buying decisions.
  • Partnered with internal resources to present additional value and expertise to clients.
  • Suggested solutions and innovative ideas to meet client needs.
  • Monitored sales performance metrics to achieve strategic account objectives.
  • Provided exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose.
  • Identified new business opportunities with existing clients, leading to increased revenue growth.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
  • Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
  • Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.

Inside Sales Representative

FORCE America
09.2014 - 10.2015
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

International Sales Executive

Wtc Machinery
07.2012 - 08.2013
  • Retained 35% of clients and brought in 30 new clients resulting in increased revenue and improved customer satisfaction scores.
  • Traveled from Central America to South America to reach customers in the mining industry of international markets.
  • Improved sales techniques and made sales pitches to 10+ potential clients per quarter.
  • Documented transactions and managed high-value accounts using Salesforce.
  • Developed relationships with clients and potential clients to improve business growth.
  • Demonstrated Electric Torque Wrenches, Hydraulic Cylinder Test Tables and showcased price and features to entice customers to buy.

International Customer Advocate

Rexnord Industries
01.1997 - 08.2008
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
  • Assisted International customers with Spanish-language inquiries in a timely and professional manner.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized Spanish proficiency to build relationships with Spanish -speaking customers.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.

Education

Associate of Applied Science - Marketing And Communications

Milwaukee Area Technical College
Milwaukee, WI
05.1997

Skills

  • Relationship Building
  • Motivated Team Player
  • Problem-Solving
  • Customer Service-Oriented
  • Account Management
  • Goal-Oriented
  • Sales closing
  • Phone and Email Etiquette
  • Positive outlook
  • Sales management
  • Business Development
  • CRM and Salesforce proficiency
  • Cold-calling

Languages

Spanish
Native or Bilingual

Timeline

Outside Sales Representative

Radwell International Inc.
10.2022 - 04.2024

Account Manager Caribbean Based Accounts

Briggs & Stratton
10.2021 - 03.2022

Account Manager

Kaman Industrial Technologies
10.2015 - 10.2021

Inside Sales Representative

FORCE America
09.2014 - 10.2015

International Sales Executive

Wtc Machinery
07.2012 - 08.2013

International Customer Advocate

Rexnord Industries
01.1997 - 08.2008

Associate of Applied Science - Marketing And Communications

Milwaukee Area Technical College

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Francisco Castillo