Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Francisco Castillo

San Antonio

Summary

Dynamic sales leader with a proven track record at Lowe's, excelling in strategic planning and team mentorship. Leveraged complex problem-solving and relationship-building skills to exceed sales targets by 15%. Expert in inventory management and customer service, driving continuous improvement and fostering a collaborative environment. Certified forklift operator with a focus on safety and efficiency.

Overview

25
25
years of professional experience

Work History

Sales Assistant Store Manager

Lowe's
12.2008 - 07.2025
  • Led sales team to exceed quarterly targets through strategic planning and execution.
  • Implemented performance metrics to monitor team effectiveness and drive continuous improvement.
  • Developed and implemented targeted marketing campaigns to enhance product visibility and customer engagement.
  • Analyzed market trends and competitor activities to adjust sales strategies and optimize performance.
  • Mentored junior sales staff, fostering professional development and enhancing overall team productivity.
  • Directed daily operations to ensure optimal store performance and customer satisfaction.
  • Implemented inventory management systems, enhancing stock accuracy and reducing discrepancies.
  • Trained and mentored staff on best practices, fostering a collaborative team environment.
  • Analyzed sales trends to develop strategic promotional campaigns that increased revenue.
  • Developed and executed sales strategies to enhance credit card product visibility.
  • Trained employees on best safety practices, enhancing overall workplace awareness.

Memebership Desk

Sam's Club
04.2003 - 12.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed member inquiries and resolved issues efficiently to enhance member satisfaction.
  • Processed new memberships and renewals using membership management software to ensure accurate records.
  • Trained new team members on customer service protocols and operational procedures for consistency.
  • Led initiatives to improve front desk operations, streamlining workflows for better efficiency.
  • Contributed to team goals, consistently exceeding membership sales targets through effective communication of benefits.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Operated forklifts to transport materials across warehouse efficiently.
  • Trained new employees on safe forklift operation and best practices.

Clerk

Circle K
07.2000 - 04.2003
  • Managed daily cash transactions and balanced registers accurately.
  • Assisted customers by providing product information and resolving inquiries efficiently.
  • Maintained cleanliness and organization of store areas to enhance customer experience.
  • Supervised inventory levels, reordered supplies to ensure stock availability.
  • Trained new employees on operational procedures and customer service standards.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Delivered exemplary customer service and warmly greeted guests.
  • Built trustful relationships with customers to encourage return visits.
  • Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.

Education

Associate of Applied Science - Computer Drafting & Design

Texas State Technical College
Harlingen, TX
04-2002

High School Diploma -

Porter High School
Brownsville, TX
06-2000

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Complex Problem-solving
  • Processing payments
  • Opening and closing procedures
  • Order fulfillment
  • Returns and exchanges
  • Inside and outside sales
  • Customer service
  • Friendly and helpful
  • Forklift operation
  • Forklift operator certification
  • Inventory staging
  • Inventory counts

Accomplishments

  • Managed a store that exceeded company expectations in every category for the year 2023.
  • Supervised team of 175 staff members.
  • Achieved highest Number of new credit accounts opened within one-month period.
  • Earned highest marks for customer satisfaction, company-wide.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Assistant Store Manager

Lowe's
12.2008 - 07.2025

Memebership Desk

Sam's Club
04.2003 - 12.2008

Clerk

Circle K
07.2000 - 04.2003

Associate of Applied Science - Computer Drafting & Design

Texas State Technical College

High School Diploma -

Porter High School

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