Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisco Castro Zanabria

Simi Valley

Summary

Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Management Assistant

Mimi's Cafe
11.2022 - 03.2023
  • Directed opening and closing procedures
  • Maintained inventory stock for liquor, perishable and non perishable, paper ,plastic, packaging and smallwares products. Placing orders when necessary.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Smoothie Maker/Barista/Cashier

Body Energy Club Hollywood
09.2022 - 11.2022
  • Thrived in fast pace environment
  • Greeted customers with kindness and smile
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Prepared orders carefully to ensure quality
  • Followed opening and closing procedures
  • Restocked and organized products.
  • Greeted customers entering store and responded promptly to customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads

Manager

Malibu Farm Restaurant & Bar
11.2019 - 02.2022
  • Floor Management for high capacity restaurant, handling from 1,000 to more than 2,000 guest daily.
  • Carefully interviewed, hired, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to safes accordingly.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Maintained facility and grounds to present positive image.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Followed openings and closing procedures
  • Scheduled reviewed and posting for more than 100 employees.
  • Used Aloha, Square, Clover, When I Work, Home Base, and Toast systems, updated teams in systems as needed.
  • Submitted Daily reports to ownership.
  • Handled day-to-day operations.

General Manager

Hot N Juicy Crawfish
05.2018 - 10.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Reviewed and approved employee schedules and timesheets.
  • Oversaw training of more than 30 team members.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Collaborated with other departments to coordinate events and promotions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized quality assurance by completing frequent line checks.
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Interacted well with customers to build connections and nurture relationships

General Manager

Casa Escobar Malibu / Westlake Village
08.2014 - 05.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Hired , trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Created employee schedules and timesheets.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Collaborated with other departments to coordinate events and promotions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased paper, plastic, non perishable, bar goods, and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Managed catering to deliver food services for special events and functions in Malibu area.
  • Planed Weddings and any other events
  • POS Aloha system changes and updates
  • Created different menus for food and liquor.
  • Booked music for Restaurant/venue in Malibu location for weekly events .

Sever/Assistant Manager

Don Cucos Mexican Restaurant
02.2006 - 08.2014
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.
  • Adhered to health and safety standards while handling food and beverages.
  • Greeted guests warmly to foster welcoming environment.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
  • Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
  • Addressed and handled customer complaints in polite and professional manner.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted Management with anything was needed.

Accountant

Chedraui Corporation Xalapa
05.2002 - 08.2005
  • Control bank accounts and solving issues with accounts consolidation
  • Reporting to management of bank accounts problems and giving solutions to it
  • Managed all 123 stores ATM issues, fixing issues, communicating with banks, and following up until problem was solved
  • Recuperated 4 million dollars back to company by correcting issues with bank accounts
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Evaluated and improved financial records to make important business decisions.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, and reconciled accounts.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Diminished outstanding debts by analyzing accounts for issues.

Laboratory Technician

Pinturas Para Navios
11.2000 - 03.2002
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Documented information by maintaining daily logs and equipment record books.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Maintained documentation on tests performed in lab.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, and spectrophotometer.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Collected and performed analytical testing on in-process product.
  • Prepared and assured accuracy of standards and reagents needed for analyses.
  • Conducted analytical tests on in-coming raw materials prior to use in process.
  • Conducted analytical tests on final product to ensure quality standard accuracy.

Education

Industrial Chemistry Technician - Industrial Chemistry

CONALEP Coacalco
Blvd Del Bosque Central 179, Bosques Del Valle
01.2001

Skills

  • Training
  • Scheduling
  • Payroll
  • Inventory Management
  • Team Building
  • Bartending
  • Supervising experience
  • Computer skills
  • Staff Leadership
  • Disciplinary Action
  • Guest Relations
  • Safe Work Practices
  • Hospitality Management
  • Operations Management
  • Employee Performance Evaluations
  • Food Safety Management
  • Menu Design
  • Corrective Actions
  • Customer Needs Assessments
  • Quality Control
  • Equipment Maintenance
  • Catering Services
  • Hiring Procedures
  • Safety and Sanitation Standards

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Management Assistant

Mimi's Cafe
11.2022 - 03.2023

Smoothie Maker/Barista/Cashier

Body Energy Club Hollywood
09.2022 - 11.2022

Manager

Malibu Farm Restaurant & Bar
11.2019 - 02.2022

General Manager

Hot N Juicy Crawfish
05.2018 - 10.2019

General Manager

Casa Escobar Malibu / Westlake Village
08.2014 - 05.2018

Sever/Assistant Manager

Don Cucos Mexican Restaurant
02.2006 - 08.2014

Accountant

Chedraui Corporation Xalapa
05.2002 - 08.2005

Laboratory Technician

Pinturas Para Navios
11.2000 - 03.2002

Industrial Chemistry Technician - Industrial Chemistry

CONALEP Coacalco

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Francisco Castro Zanabria