Summary
Overview
Work History
Skills
Timeline
Generic

Francisco Celaya

Dallas

Summary

Dynamic IT professional with extensive experience at Accenture, excelling in client management and analytical problem-solving. Proven track record in reducing system downtime and enhancing operational effectiveness through strategic IT support. Skilled in Active Directory management and fostering team development, consistently exceeding client expectations.

Overview

19
19
years of professional experience

Work History

SW/Cloud/App Senior Analyst

Accenture
10.2017 - Current
  • Provided Tier 2/3 IT support to non-technical internal users through desk side support services.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Logged support tickets and closed when issues were resolved.
  • Completed physical inventory counts each month.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
  • Resolved technical issues by troubleshooting.

Systems Analyst II

Celanese Contractor
06.2006 - 11.2014
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Created and administered profiles and accounts, also maintaining systems documentation.
  • Performed software installations and OS upgrades to support layered software packages.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.

Skills

  • Client management
  • Tech-Savvy
  • IT strategy
  • Analytical thinking
  • Critical thinking
  • Decision-making
  • Analytical problem solving
  • Complex Problem-solving
  • Research and analysis
  • AD rights delegation
  • User account provisioning
  • Active Directory management

Timeline

SW/Cloud/App Senior Analyst

Accenture
10.2017 - Current

Systems Analyst II

Celanese Contractor
06.2006 - 11.2014

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