Ruth Chavez
Houston,TX
Summary
Seeking a career opportunity where I can utilize my past professional experience make a significant contribution to the success of my employer. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Manager
Advantage Property Services
Houston, TX
12.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Delegated work to staff, setting priorities and goals.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created monthly reports for management summarizing operational performance metrics.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided leadership during times of organizational change or crisis situations.
- Proposed or approved modifications to project plans.
Manager
Oakleaf Management
Houston , TX
10.2024 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Summit vendors invoices.
- Walk vacant units, make readies.
- Lease apartments, due tours, follow-ups with the prospects and appointments.
Assistant Manager
Radius Properties
Houston, Tx
12.2023 - 08.2024
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assigned work and monitored performance of project personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Property Manager
SYLVERSTONE MANAGEMENT
Houston, Tx
10.2021 - 11.2022
- Report all property issues, leasing objections, and potential liabilities along with recommendations for solving such issues.
- Responsible for training and developing leasing personnel in accordance with company policies and procedures.
- Created POs and submitted Invoices payment requests.
- Maintained delinquency 3% or lower
- Performed management duties; statement of deposits, rental adjustments, lease negotiations, resident and prospect communications.
- Responsible for renewals and ensuring renewals were processed and completed.
- Managed accurate files; applicants, move ins, move outs.
- Provided excellent customer service to all residents, prospects, and clients.
Leasing Agent
MONUMENT MANAGEMENT
01.2021 - 09.2021
- Assisted in obtaining occupancy.
- Assisted with payment collections.
- Followed up with all prospects and leads.
- Performed pre-move in inspections on all units prior to move in.
- Responsible for working on renewals and obtaining renewal commitments.
Leasing Agent
PINNACLE MANAGEMENT
07.2019 - 07.2020
- Responsible for renewals, making sure they are processed and completed.
- Followed up with all leads and prospects daily by phone and email.
- Entered all service requests and walked units to ensure units were ready to move in.
- Provided excellent customer service to all residents and prospects.
Leasing Agent
PIONEER PROPERTY MANAGEMENT
01.2019 - 06.2019
- Welcomed, toured and followed up with all prospects.
- Responsible for 100% file completion for new move-ins and renewals.
- Entered all service requests.
- Answered phone calls; followed up and made sure current residents were assisted.
Leasing Agent
PARAWEST MANAGEMENT
07.2014 - 08.2018
- Managed all leasing responsibilities and duties; Applications, lease agreements, employment and credit verification.
- Welcomed, toured, and followed up with all prospects.
- Responsible for touring and renting apartments to future residents.
- Secretarial duties; answering phones, following up with prospects, assisting current residents.
Education
High School Diploma -
ALHAMBRA HIGH SCHOOL
Skills
- Bilingual
- Yardi
- Bluemoon
- Lead 2 Lease
- Onesite
- LRO
- RentCafe
- CRM
- Realpage
- MS Office
- AMSI
- Resman
Timeline
Manager
Advantage Property Services
12.2024 - Current
Manager
Oakleaf Management
10.2024 - 12.2024
Assistant Manager
Radius Properties
12.2023 - 08.2024
Property Manager
SYLVERSTONE MANAGEMENT
10.2021 - 11.2022
Leasing Agent
MONUMENT MANAGEMENT
01.2021 - 09.2021
Leasing Agent
PINNACLE MANAGEMENT
07.2019 - 07.2020
Leasing Agent
PIONEER PROPERTY MANAGEMENT
01.2019 - 06.2019
Leasing Agent
PARAWEST MANAGEMENT
07.2014 - 08.2018
High School Diploma -
ALHAMBRA HIGH SCHOOL
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