FRANCISCO CHINEA JR.
Terre Haute,IN
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier
Publix
Savannah, GA
05.2023 - 09.2024
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Customer Service Representative
Publix
Savannah, GA
06.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Mentored junior team members and managed employee relationships.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bakery Clerk
Publix
Savannah, GA
08.2021 - 09.2023
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Greeted customers, answered questions, and provided product knowledge.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Personalized cakes by writing desired words or adding other customizations.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
Deli Clerk
Sprouts
Colorado Springs, CO
01.2020 - 02.2021
- Prepared all food orders according to customer specifications.
- Adhered to health and safety standards while preparing food.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Documented and entered special orders for event catering and party trays.
Cap 1
Wal-Mart
Colorado Springs, CO
09.2018 - 12.2019
- Accepted delivered packages and marked damaged or missing products
- Marked items with identifying codes, such as price, stock, or inventory control codes
- Ensured label was clear and visible
- Stocked shelves with unpacked items
- Restocked inventory in timely fashion
Usher
Cinemark Tinseltown USA
Colorado Springs, CO
01.2008 - 12.2013
- Provided training to new staff answering all questions
- Act upon all comments/concerns in a prompt and friendly manner
- Trained in emergencies- evacuation procedures and eliminating small fires
- Kept all areas of the theater clean and safe
- Prepared the auditoriums for special occasions
Dietary Aide
Life Care Centers of America
Evergreen, CO
08.2011 - 07.2013
- Made residents feel welcomed as family in their environment
- Monitored residents' nutrition in diet and textures of meals
- Served food according to appropriate temperatures according to state law and log food temperatures
- Help prepared and served food during meals services and special occasions
- Cleaned and prepared dinning rooms for meals and special occasions or activities
- Kept kitchen clean, maintained and organized
- Provided residents and guests with beverages requested
- Organized and stocked storeroom
Education
Veterinary Assistant Program -
Pima Medical Institute
12.2013
Skills
- Sel-Motivated, Efficient Prioritizing, Dependable, Interpersonal, Organized
- Customer Service
- POS Systems
- ID Verification
- Product Recommendations
- Conflict Resolution
- Hospitality and accommodation
Certification
- Veterinary Assistant Graduate
References
References available upon request.
Timeline
Customer Service Representative
Publix
06.2023 - 01.2024
Cashier
Publix
05.2023 - 09.2024
Bakery Clerk
Publix
08.2021 - 09.2023
Deli Clerk
Sprouts
01.2020 - 02.2021
Cap 1
Wal-Mart
09.2018 - 12.2019
Dietary Aide
Life Care Centers of America
08.2011 - 07.2013
Usher
Cinemark Tinseltown USA
01.2008 - 12.2013
Veterinary Assistant Program -
Pima Medical Institute
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