Francisco Colon
Coos Bay,OR
Summary
Proven Bud Tender with a track record of enhancing customer loyalty and retention at Herbal Choices through expert cannabis strain familiarity and exceptional interpersonal skills. Demonstrated ability to manage high-volume cash transactions with 100% accuracy, while supporting medical patients with empathy and patience. Skilled in POS system operation and product merchandising, consistently contributing to team success and store profitability. Accumulated over a hundred reviews on Google for Herbal Choices and previous employer.
Overview
4
4
years of professional experience
Work History
Bud Tender
Herbal Choices
09.2021 - 09.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with Number% accuracy rate.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Read industry publications to maintain knowledge on current and future bud trends.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
- Packaged regulated products in appropriate exit containers.
- Streamlined check-in processes for medical patients, expediting wait times while maintaining compliance with state requirements.
- Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bud Tender
Wayhigh 101/ Arathi's
10.2020 - 09.2021
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
Education
ITTech Certificate - ITT
American Institute
Clifton, NJ01.2017
Skills
- Cannabis strain familiarity
- Supporting medical patients
- Product Merchandising
- Patience and Empathy
- Product Knowledge Expertise
- Discussing cannabis
- POS System Operation
- Flexible Hours
- POS Software
- Product Knowledge
- Store Opening and Closing
- Honest and Dependable
Languages
Spanish
Native or Bilingual
Timeline
Bud Tender
Herbal Choices
09.2021 - 09.2024
Bud Tender
Wayhigh 101/ Arathi's
10.2020 - 09.2021
ITTech Certificate - ITT
American Institute
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