Francisco Cueva

As an IBX Customer Operations Technician IV, responsibilities included providing technical support for data center customers, maintaining and servicing data center equipment, and handle Special Projects in our Campus, focusing on Migrations and Customer de-install requests.

Responsabilities:

Queue Management / Reporting
Reviews work orders in the queue and addresses moderately difficult requests within committed timeframes.
Collaborates with other teams to resolve customer tickets.
Ensures accurate and successfully completion of customers requests for Migrations and de-installs.
Maintains detailed records of work activities.
Updates local asset databases and other relevant systems.
Installations
Handles moderately difficult rack and stack customer equipment tickets.
Proficiently interprets installation spreadsheet plans and assists with implementing installations.
Identifies and communicates capacity concerns for infrastructure expansions and cabling requirements.
Conducts quality checks on cross-connects and on-site support tickets, providing recommendations for enhancements.
Cross-Connect
Assists with data center cross-connect work, demonstrating a substantial understanding of operating procedures for installs, terminations, modifications, and testing.
Installs and tests moderately difficult cross-connect circuits, including switched and multiplexed configurations.
Testing / Troubleshooting
Supports operating tests for layer 1 and 2 components, troubleshooting as needed.

As a Cable Installer, I demonstrate proficiency in handling installation tasks and providing support to the team. My work involved copper, coax and fiber installations at Commercial sites that require judgment and adherence to standard operating procedures. I contributed to my crew management and Cabling Installation Projects, ensuring efficient operations within committed timeframes.

Responsabilities:

Understanding Cable Layout Plans:
Reviewing cable layout plans to determine the optimal placement and routing of cables within commercial spaces.
Testing Cables Before Installation:
Ensuring that all cables are tested and functioning properly before installation.
Organizing Cables Neatly:
Arranging cables in an organized and efficient manner during installation.
Installing Cables in Designated Areas:
Physically installing cables in the specified locations within commercial buildings.
Repairing Telecommunication Cables and Equipment:
Diagnosing and repairing any faults or issues with telecommunication cables and related equipment.
Troubleshooting and Rectifying Faulty Equipment:
Identifying problems with equipment and taking corrective actions to resolve them.
Handling Complex Wiring Systems:
Managing intricate wiring systems, including connections, terminations, and configurations.
Replacing Faulty Cable Wires and Equipment:
Removing and replacing damaged or malfunctioning cable wires and associated components.