Summary
Overview
Work History
Education
Skills
References
Timeline
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FRANCISCO D AGUILERA

Vacaville,Ca

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

13
13
years of professional experience

Work History

Account Manager

BioPhase Solutions
01.2021 - 07.2023
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Conducted market research to identify potential clients.
  • Utilized problem-solving skills when dealing with difficult clients
  • Provided technical support to clients when needed.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Negotiated contracts with clients to maximize profitability.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Monitored competitor activities in order to stay ahead of the competition.
  • De-escalated client interactions by providing alternative solutions to issues.

Sales Advisor

CRUNCH GYM
01.2017 - 01.2020
  • Answered requests and concerns with friendly and knowledgeable service.
  • Drove sales of company products and services by meeting with potential new members using a strategic and organized approach.
  • Developed key customer relationships to increase sales.
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs and tailored solutions accordingly.
  • Performed cold calling to generate leads for prospective clients.

Independent Health Insurance Broker

AGUILERA & ASSOCIATES INSURANCE SERVICES
01.2013 - 01.2017
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs.
  • Provided information and answered questions via personal meetings, telephone calls, and email.
  • Remained current on the latest industry trends by gaining comprehensive knowledge of health and insurance products, services, and best practices.
  • Finalized and maintained personal lines insurance policies within agency.
  • Reviewed policy documents for accuracy prior to issuing them to clients.
  • Participated in training sessions aimed at improving product knowledge.
  • Promoted client retention through high-quality service and follow through.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.

General Manager

ROCKIN JUMP
01.2011 - 01.2013
  • Delivered exceptional customer experiences through hands-on leadership of associates and managers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Recruited, trained, and empowered employees.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Provided leadership, insight, and mentoring to newly hired employees.

Education

High School Diploma -

Redwood Baptist Christian School
Redwood City, CA
07-2006

Skills

  • Account development
  • Preparing contracts
  • Converting leads
  • Contract negotiation
  • Goal setting
  • Sales
  • Multi-task management
  • Qualifying leads
  • Sales tactics
  • Staff management
  • Talent management
  • Strategic outreach
  • Account management
  • Upsell opportunities

References

References available upon request.

Timeline

Account Manager

BioPhase Solutions
01.2021 - 07.2023

Sales Advisor

CRUNCH GYM
01.2017 - 01.2020

Independent Health Insurance Broker

AGUILERA & ASSOCIATES INSURANCE SERVICES
01.2013 - 01.2017

General Manager

ROCKIN JUMP
01.2011 - 01.2013

High School Diploma -

Redwood Baptist Christian School

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FRANCISCO D AGUILERA