Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
OfficeManager
FRANCISCO JAVIER DIONICIO

FRANCISCO JAVIER DIONICIO

DEBT BROKER/SALES/CSR
Hackensack,NJ

Summary

Bi-lingual working professional with over 10 years in customer service, Collections, assisting, and communications in an office setting. Providing excellent communication skills with the ability to be customer focused independently or in a team environment.

Overview

15
15
years of professional experience

Work History

DRIVER

FRIENDSHIP HOUSE
03.2007 - 06.2008
  • -Directly interacted with customers in a pleasant manner
  • -Maintained accurate logs of patients pickups and drop offs
  • -Assessed vehicle after each shift for damage and kept it properly cleaned and maintained
  • -Tracked time spent on each pickup and drop off

FRONT DESK RECEPTIONIST

CARE PLUS
03.2007 - 06.2008
  • -Sorted mail and other important data
  • -Greeted each patient pleasantly and provided the desk sheet for sign

ACTIVITY ASSISTANT

WELLINGTON CARE CENTER
03.2007 - 06.2008
  • -Explained all rules for games so that all parties understood how to take part in entertainment
  • -Encouraged full participation in activities

Collections Manager

ALLSTATE CHECK SERVICES
08.2016 - 03.2022
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Oversaw daily posting of payments to customer accounts.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Established procedures for collection of past due amounts.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Established strong relationships with customers, fostering open communication channels for effective debt resolution.
  • Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
  • Increased recoveries by negotiating favorable repayment terms for clients and customers.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

CUSTOMER SERVICE ASSISTANT

ACS,NCS
01.2010 - 08.2016
  • -CollectionsMax
  • -Directed calls to appropriate individuals and department
  • -Negotiate Balances
  • -Collections Rep
  • -Manager
  • -Debt Consolidation
  • -NSF Collector
  • -Luiquidation reports
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

HIGH SCHOOL DIPLOMA -

HACKENSACK HIGH SCHOOL
01.2003

Skills

  • Inventory Control
  • Rebuttal and Probing
  • Skip Tracing-Tlo, Accurint, and Delvepoint
  • Office Coordination
  • Managing a team of 10-15 reps
  • Client Relations
  • Microsoft Office (Word & Excel)
  • Multi-Phone Usage
  • Bi-Lingual (Spanish)-Translation & Interpretation
  • Collections-Credit Cards, Loans, Student Loans, Bail Bonds Recovery
  • Self motivated
  • Leader
  • Strive to be Best Employee of company
  • Customer Service Management
  • Exceptional organization
  • Customer Relations
  • Advanced computer skills
  • Accounts payable specialist
  • Performance Metrics Monitoring
  • Goal-oriented focus

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home option

Timeline

Collections Manager

ALLSTATE CHECK SERVICES
08.2016 - 03.2022

CUSTOMER SERVICE ASSISTANT

ACS,NCS
01.2010 - 08.2016

DRIVER

FRIENDSHIP HOUSE
03.2007 - 06.2008

FRONT DESK RECEPTIONIST

CARE PLUS
03.2007 - 06.2008

ACTIVITY ASSISTANT

WELLINGTON CARE CENTER
03.2007 - 06.2008

HIGH SCHOOL DIPLOMA -

HACKENSACK HIGH SCHOOL

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FRANCISCO JAVIER DIONICIODEBT BROKER/SALES/CSR